Tech riderRev. 7 Oct 2026

SQM CX Quality

Ch 156.6of 24 Call Center Quality Management Software

1Runs onAPI, self-hosted, Web
2Costsfree trial
3Coaching workflowsYes
4AI-assisted scoringYes
5Compliance reviewsYes
6QA channelsomnichannel

6 lines stated Written from the maker's own pages: sqmgroup.com

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Overview

SQM CX Quality is ranked #15 of 24 in call center quality management software on Specifiction. It runs on API, Self-hosted, Web. There is no free plan. A free trial is offered.

SQM CX Quality plans and pricing

All plans

SQM CX Quality / AutoCX Not published Contact SQM for pricing; free trial requires qualification sqmgroup.com · 7 Oct 2026

Compared on call center quality management software

Free plan: Nosqmgroup.com
Coaching workflows: Yessqmgroup.com
AI-assisted scoring: Yessqmgroup.com
Compliance reviews: Yessqmgroup.com
QA channels: omnichannelsqmgroup.com

Facts

Product purpose: SQM CX Quality is an AI-powered contact center quality assurance platform that evaluates customer interactions to predict CX outcomes, benchmark performance, diagnose CX drivers, and improve agent performance.sqmgroup.com · 7 Oct 2026
Evaluation coverage: The platform can evaluate up to 100% of customer interactions or selected evaluation quotas.sqmgroup.com · 7 Oct 2026
Predicted outcomes: It predicts Call Center CSAT, Agent CSAT, First Call Resolution, and Call Resolution.sqmgroup.com · 7 Oct 2026
Benchmarks: SQM says customers can compare CX performance against more than 500 contact center operations.sqmgroup.com · 7 Oct 2026
Agent coaching: The product provides GenAI-powered self-coaching guidance and prioritized improvement opportunities for agents and supervisors.sqmgroup.com · 7 Oct 2026
CX metrics: Its agent scorecard covers 22 CX behavioral metrics across Understand Me, Care About Me, Help Me, and Resolve Me.sqmgroup.com · 7 Oct 2026
Integrations: The maker lists Genesys, Salesforce, MuleSoft, Five9, Tableau, Talkdesk, NICE, Webex, Amazon Connect, and Power BI integrations, along with an open API.sqmgroup.com · 7 Oct 2026
Data transfer: Integrations support real-time APIs and secure SFTP workflows for sending call data and returning automated QA insights.sqmgroup.com · 7 Oct 2026
Security and compliance: SQM states that its platform is SOC 2 Type II compliant, HIPAA compliant, CCPA compliant, and aligned with ISO/IEC 23894 AI security and risk management practices.sqmgroup.com · 7 Oct 2026
Data handling: The maker describes its AutoCX Trial web application as self-hosted and says it uses ESET cybersecurity technology to help protect systems and data.sqmgroup.com · 7 Oct 2026
Free trial: SQM offers a complimentary trial for which companies must apply to see if they qualify; its 10-or-more-call scorecard page describes a free evaluation of submitted calls.sqmgroup.com · 7 Oct 2026
Trial requirements: The complimentary 10-or-more-call scorecard accepts MP3, WAV, OGG, or FLAC audio and returns QA-CX scorecards within a few business days.sqmgroup.com · 7 Oct 2026
Support and contact: SQM invites prospective customers to discuss contact center needs with its experts and lists USA and Canada headquarters phone numbers.sqmgroup.com · 7 Oct 2026
Intended customers: SQM describes its software as serving contact centers seeking CX benchmarking, QA-CX automation, predictive CSAT scoring, and agent self-coaching.sqmgroup.com · 7 Oct 2026