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SPECIFICTION
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TouchPoint One Quality Management

touchpointone.com

From $29.23/mo WebAPI
Visit touchpointone.com
Spec score 7.2 #24 of 63 in Customer Service QA Software

Spec sheet

Purpose
Quality Management is part of Acuity, a cloud performance management platform for contact center operations.Read 7 Oct 2026 · touchpointone.com
Integrations
The product page says it connects with popular CRM and customer support systems and supports API connections to in-house or other systems.Read 7 Oct 2026 · touchpointone.com
Support
The pricing page says Acuity Core includes hosting, support, and general software updates.Read 7 Oct 2026 · touchpointone.com
Headquarters
Indianapolis, Indiana, United StatesRead 28 Sep 2026 · touchpointone.com
Access controls
CAPA user permissions are administrator-granted and control what a user may view, create, or edit.Read 7 Oct 2026 · touchpointone.com
Auto QA
Auto QA analyzes 100% of customer interactions across all channels and provides immediate feedback and AI-driven insights.Read 7 Oct 2026 · touchpointone.com
Channels
The quality assurance solution supports voice, chat, support tickets, and text-based customer interactions.Read 7 Oct 2026 · touchpointone.com
Customization
The product page describes the CAPA solution as 100% customizable to meet customer needs.Read 7 Oct 2026 · touchpointone.com
Integration methods
Acuity supports data connectors, REST API calls, and Secure FTP (SFTP) for system and data integration.Read 7 Oct 2026 · touchpointone.com
Notable pricing limit
Monthly Acuity SaaS fees are based on a minimum of 100 users.Read 7 Oct 2026 · touchpointone.com
Reporting
The product offers standard quality and compliance reports, custom reports, audit logs, scorecard trackers, and pass/fail summaries.Read 7 Oct 2026 · touchpointone.com
Scorecards
Flexible scorecards provide analytic modeling, and dashboards support filter-based drill-down at any organizational level.Read 7 Oct 2026 · touchpointone.com
Security and compliance
Auto QA continuously monitors for regulatory and policy adherence, and the product page says this helps mitigate risks.Read 7 Oct 2026 · touchpointone.com
Support hours
TouchPoint One lists support hours as Monday through Friday, 7:00 AM to 6:00 PM.Read 7 Oct 2026 · touchpointone.com
Workflow
Automated QM processing includes acknowledgements, supervisor coaching with timestamps, disputes or rebuttals, scheduled form release, and scorecard routing.Read 7 Oct 2026 · touchpointone.com

Plans and prices

Acuity Core $29.23 a month Monthly SaaS fees are based on a minimum of 100 users. Minimum 100 users · includes hosting, support and general software updates · core platform features Read 7 Oct 2026 · touchpointone.com
Acuity Plus $29.23 a month Monthly SaaS fees are based on a minimum of 100 users. Minimum 100 users · includes Acuity Core plus one or more add-on modules · quality and compliance monitoring is an add-on Read 7 Oct 2026 · touchpointone.com
Acuity Max $41.61 a month Monthly SaaS fees are based on a minimum of 100 users. Minimum 100 users · includes Acuity Core and the full suite of Tier 1 and Tier 2 add-on modules Read 7 Oct 2026 · touchpointone.com

Every TouchPoint One Quality Management plan and price →

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