MaxContact Auto QA vs TouchPoint One Quality Management
MaxContact Auto QA
maxcontact.com
TouchPoint One Quality Management
touchpointone.comSide by side
| Figure | MaxContact Auto QA | TouchPoint One Quality Management |
|---|---|---|
| Price from | £80/mo | $29.23/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| API | Yes | Yes |
| Plans published | 4 | 3 |
| Spec score · Customer Service QA Software | 8.9 (#3) | 7.2 (#24) |
| Spec score · Contact Center Quality Assurance Software | 8.7 (#4) | 7.2 (#17) |
| Channels | The product page says Auto QA analyzes calls, chats, and email interactions. | The quality assurance solution supports voice, chat, support tickets, and text-based customer interactions. |
| Headquarters | Manchester, United Kingdom | Indianapolis, Indiana, United States |
| Integrations | Auto QA connects to contact-centre and CRM platforms through APIs; the site links HubSpot, AutoConvert, Salesforce, Orca and Zoho integrations. | The product page says it connects with popular CRM and customer support systems and supports API connections to in-house or other systems. |
| Purpose | Auto QA automatically applies customizable quality scorecards to eligible contact centre interactions, helping teams scale quality monitoring. | Quality Management is part of Acuity, a cloud performance management platform for contact center operations. |
| Support | MaxContact describes UK-centric support as one of its company values. | The pricing page says Acuity Core includes hosting, support, and general software updates. |
Plans
MaxContact Auto QA
- MaxContact paid plan£80 a month
- MaxContact subscription£80 a month
- Auto QAPriced on request
- Custom Auto QAPriced on request
TouchPoint One Quality Management
- Acuity Core$29.23 a month
- Acuity Plus$29.23 a month
- Acuity Max$41.61 a month
In their own words
MaxContact Auto QA
MaxContact Auto QA applies configurable quality scorecards to contact centre interactions, with AI scoring conversations against criteria and linking each evaluation to transcript evidence. Teams can select which interactions are eligible by campaign, result code, agent, or volume. It analyzes calls, chats, and email, and scorecards can track script adherence, regulatory compliance, data protection requirements, and indicators of vulnerable customers. Critical questions can automatically fail a call regardless of its overall score; sequence-aware checks can verify that required steps happened in order. The product brings coaching opportunities, compliance risks, performance trends, flags, and transcript moments forward for review. It runs on web and via API, integrates with contact centre and CRM platforms, and is offered standalone or as an add-on. Pricing is on request, typically based on conversation volume, with flexible monthly or annual contracts. The FAQ says most deployments take less than a day, with monitoring possible within 24 hours. MaxContact is based in Manchester, United Kingdom, and was founded in 2015.
TouchPoint One Quality Management
TouchPoint One Quality Management has no write-up on Specifiction yet; its figures are above.