Tech riderRev. 3 Oct 2026

OttoQA

Ch 096.7of 24 Call Center Quality Management Software

1Runs onWeb
2Costsfree trial · paid from $1.01/mo
3Coaching workflowsYes
4AI-assisted scoringYes
5Calibration toolsYes
6Compliance reviewsYes
7QA channelsomnichannel

7 lines stated Written from the maker's own pages: ottoqa.com

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Overview

OttoQA scores contact center interactions against a customer’s existing QA forms and produces evaluations, behavior trends, coaching plans and call summaries. It can use statistically valid call sampling or score every call, and supports voice, chat, email and help desk interactions. The product page says it supports any language and predicts CSAT and NPS for every call based on interaction content, sentiment, intent and behavioral signals. Redo provides AI role-play for new-hire practice, remediation and ongoing skills training. Setup begins with a customer’s QA forms and includes calibration through a 200-call proof of concept. OttoQA says it does not retain call recordings or raw transcripts on its servers and masks PII/PHI before storage. It states HIPAA and PCI-DSS compliance, TLS 1.2+ encryption in transit and AES-256 encryption at rest; SOC 2 is in progress. The web-based service is paid, has no free plan and offers a free trial. One-time setup costs 1000.00 USD. More than 10,000 evaluations per month requires custom pricing.

Who it is for

OttoQA is intended for contact centers, including BPO, healthcare, financial services, retail and ecommerce, debt collection, sales and customer support. It suits teams looking to score interactions and use evaluations for coaching.

What is good

Scores voice, chat, email and help desk interactions
Can sample calls or score every call
Includes AI role-play training through Redo
States HIPAA and PCI-DSS compliance

What to know first

No free plan
One-time setup costs 1000.00 USD
SOC 2 is listed as in progress

Verdict

OttoQA combines interaction scoring with coaching and role-play, and offers a 200-call proof of concept during calibration. Buyers should account for the one-time setup cost and custom pricing above 10,000 evaluations per month.

OttoQA plans and pricing

All plans

Usage-based Not published 200-call proof of concept ottoqa.com · 19 Sept 2026

Setup $1,000 once One-time implementation setup ottoqa.com · 19 Sept 2026

Enterprise Not published More than 10,000 evaluations per month ottoqa.com · 19 Sept 2026

Usage-based $1.01/mo $1,007 monthly at the calculator’s displayed volume; $12,084 yearly; $1,000 one-time setup Usage-based; calculator shows 1,000 evaluations/month; custom pricing above 10,000 evaluations/month ottoqa.com · 3 Oct 2026

Compared on call center quality management software

Free plan: Noottoqa.com
Coaching workflows: Yesottoqa.com
AI-assisted scoring: Yesottoqa.com
Calibration tools: Yesottoqa.com
Compliance reviews: Yesottoqa.com
QA channels: omnichannelottoqa.com

Facts

What it does: OttoQA scores contact center interactions against a customer’s existing QA forms and generates evaluations, behavior trends, coaching plans, and call summaries.ottoqa.com · 3 Oct 2026
Sampling: It offers statistically valid call sampling or scoring every call.ottoqa.com · 3 Oct 2026
Channels: The site lists voice, chat, email, and help desk interactions as supported channels.ottoqa.com · 3 Oct 2026
Languages: The product page says it supports any language.ottoqa.com · 3 Oct 2026
CSAT and NPS: OttoQA says it predicts CSAT and NPS on every call using interaction content, sentiment, intent, and behavioral signals.ottoqa.com · 3 Oct 2026
Agent training: Redo provides AI role-play for contact center agents, including new-hire practice, remediation, and ongoing skills training.ottoqa.com · 3 Oct 2026
Evaluation setup: The company says onboarding begins with customer QA forms and includes calibration using a 200-call proof of concept.ottoqa.com · 3 Oct 2026
Security: The security page states that OttoQA does not retain call recordings or raw transcripts on its servers and automatically masks PII/PHI before storage.ottoqa.com · 3 Oct 2026
Compliance and encryption: OttoQA states HIPAA and PCI-DSS compliance, TLS 1.2+ encryption in transit, and AES-256 encryption at rest; SOC 2 is listed as in progress.ottoqa.com · 3 Oct 2026
Hosting and uptime: The security page says servers are located in the United States and cites a 99.9% uptime SLA.ottoqa.com · 3 Oct 2026
Support: OttoQA says it will complete vendor security questionnaires, provide additional documentation, or meet with a customer’s compliance team.ottoqa.com · 3 Oct 2026
Pricing limits: The pricing page lists custom pricing for more than 10,000 evaluations per month and says the standard plan is month to month with cancellation anytime.ottoqa.com · 3 Oct 2026
Intended customers: The company describes OttoQA as built for contact centers and names BPO, healthcare, financial services, retail and ecommerce, debt collection, sales, and customer support as industries served.ottoqa.com · 3 Oct 2026
Maker: OttoQA says it was built inside Expivia, a 600+ seat BPO in Erie, Pennsylvania, and identifies Tom Laird as founder and CEO.ottoqa.com · 3 Oct 2026