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OttoQA

ottoqa.com

From $1.01/mo Free trial Web
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Spec score 7.7 #12 of 63 in Customer Service QA Software

What it is

OttoQA scores contact center interactions against a customer’s existing QA forms and produces evaluations, behavior trends, coaching plans and call summaries. It can use statistically valid call sampling or score every call, and supports voice, chat, email and help desk interactions. The product page says it supports any language and predicts CSAT and NPS for every call based on interaction content, sentiment, intent and behavioral signals. Redo provides AI role-play for new-hire practice, remediation and ongoing skills training.

Setup begins with a customer’s QA forms and includes calibration through a 200-call proof of concept. OttoQA says it does not retain call recordings or raw transcripts on its servers and masks PII/PHI before storage. It states HIPAA and PCI-DSS compliance, TLS 1.2+ encryption in transit and AES-256 encryption at rest; SOC 2 is in progress. The web-based service is paid, has no free plan and offers a free trial. One-time setup costs 1000.00 USD. More than 10,000 evaluations per month requires custom pricing.

Spec sheet

What it does
OttoQA scores contact center interactions against a customer’s existing QA forms and generates evaluations, behavior trends, coaching plans, and call summaries.Read 3 Oct 2026 · ottoqa.com
Security
The security page states that OttoQA does not retain call recordings or raw transcripts on its servers and automatically masks PII/PHI before storage.Read 3 Oct 2026 · ottoqa.com
Support
OttoQA says it will complete vendor security questionnaires, provide additional documentation, or meet with a customer’s compliance team.Read 3 Oct 2026 · ottoqa.com
Headquarters
Erie, Pennsylvania, United StatesRead 28 Sep 2026 · ottoqa.com
Maker
OttoQA says it was built inside Expivia, a 600+ seat BPO in Erie, Pennsylvania, and identifies Tom Laird as founder and CEO.Read 3 Oct 2026 · ottoqa.com
Agent training
Redo provides AI role-play for contact center agents, including new-hire practice, remediation, and ongoing skills training.Read 3 Oct 2026 · ottoqa.com
Channels
The site lists voice, chat, email, and help desk interactions as supported channels.Read 3 Oct 2026 · ottoqa.com
Compliance and encryption
OttoQA states HIPAA and PCI-DSS compliance, TLS 1.2+ encryption in transit, and AES-256 encryption at rest; SOC 2 is listed as in progress.Read 3 Oct 2026 · ottoqa.com
CSAT and NPS
OttoQA says it predicts CSAT and NPS on every call using interaction content, sentiment, intent, and behavioral signals.Read 3 Oct 2026 · ottoqa.com
Evaluation setup
The company says onboarding begins with customer QA forms and includes calibration using a 200-call proof of concept.Read 3 Oct 2026 · ottoqa.com
Hosting and uptime
The security page says servers are located in the United States and cites a 99.9% uptime SLA.Read 3 Oct 2026 · ottoqa.com
Intended customers
The company describes OttoQA as built for contact centers and names BPO, healthcare, financial services, retail and ecommerce, debt collection, sales, and customer support as industries served.Read 3 Oct 2026 · ottoqa.com
Languages
The product page says it supports any language.Read 3 Oct 2026 · ottoqa.com
Pricing limits
The pricing page lists custom pricing for more than 10,000 evaluations per month and says the standard plan is month to month with cancellation anytime.Read 3 Oct 2026 · ottoqa.com
Sampling
It offers statistically valid call sampling or scoring every call.Read 3 Oct 2026 · ottoqa.com

Plans and prices

Setup $1,000, paid once One-time implementation setup Read 19 Sep 2026 · ottoqa.com
Enterprise Priced on request More than 10,000 evaluations per month Read 19 Sep 2026 · ottoqa.com
Usage-based $1.01 a month $1,007 monthly at the calculator’s displayed volume; $12,084 yearly; $1,000 one-time setup Usage-based; calculator shows 1,000 evaluations/month; custom pricing above 10,000 evaluations/month Read 3 Oct 2026 · ottoqa.com

Every OttoQA plan and price →

Strong points and limits

Strong points

  • Scores voice, chat, email and help desk interactions
  • Can sample calls or score every call
  • Includes AI role-play training through Redo
  • States HIPAA and PCI-DSS compliance

Limits

  • No free plan
  • One-time setup costs 1000.00 USD
  • SOC 2 is listed as in progress

Who it suits

OttoQA is intended for contact centers, including BPO, healthcare, financial services, retail and ecommerce, debt collection, sales and customer support. It suits teams looking to score interactions and use evaluations for coaching.

Verdict

OttoQA combines interaction scoring with coaching and role-play, and offers a 200-call proof of concept during calibration. Buyers should account for the one-time setup cost and custom pricing above 10,000 evaluations per month.

Where Specifiction places it

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