Microsoft Dynamics 365 Sales vs OttoQA
Microsoft Dynamics 365 Sales
microsoft.com
OttoQA
ottoqa.comSide by side
| Figure | Microsoft Dynamics 365 Sales | OttoQA |
|---|---|---|
| Price from | $4/mo | $1.01/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 11 | 3 |
| Spec score · Customer Service QA Software | 8.7 (#4) | 7.7 (#12) |
| Headquarters | Redmond, Washington, USA | Erie, Pennsylvania, United States |
| Security | Sales data is stored in Dataverse and, for certain features, Azure resources; Microsoft says the data can be protected with Customer Lockbox and encrypted with customer-managed keys, with conversation intelligence exceptions. | The security page states that OttoQA does not retain call recordings or raw transcripts on its servers and automatically masks PII/PHI before storage. |
Plans
Microsoft Dynamics 365 Sales
- Dynamics 365 Human Resources Self Service$4 a month
- Dynamics 365 Sales free trialPriced on request
- Dynamics 365 Sales free trialPrice not published
- Dynamics 365 Sales Professional$65 a month
- Dynamics 365 Human Resources$135 a month
- Dynamics 365 Sales Enterprise Edition$105 a month
- Dynamics 365 Sales Premium$150 a month
- Microsoft Relationship SalesPriced on request
- Dynamics 365 Sales Professional$65 a year
- Dynamics 365 Sales Enterprise Edition$105 a year
In their own words
Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales has no write-up on Specifiction yet; its figures are above.
OttoQA
OttoQA scores contact center interactions against a customer’s existing QA forms and produces evaluations, behavior trends, coaching plans and call summaries. It can use statistically valid call sampling or score every call, and supports voice, chat, email and help desk interactions. The product page says it supports any language and predicts CSAT and NPS for every call based on interaction content, sentiment, intent and behavioral signals. Redo provides AI role-play for new-hire practice, remediation and ongoing skills training.
Setup begins with a customer’s QA forms and includes calibration through a 200-call proof of concept. OttoQA says it does not retain call recordings or raw transcripts on its servers and masks PII/PHI before storage. It states HIPAA and PCI-DSS compliance, TLS 1.2+ encryption in transit and AES-256 encryption at rest; SOC 2 is in progress. The web-based service is paid, has no free plan and offers a free trial. One-time setup costs 1000.00 USD. More than 10,000 evaluations per month requires custom pricing.