Surveypal
surveypal.com
Spec sheet
- Purpose
- Surveypal offers a survey tool and a customer experience management platform to collect, analyze, and act on customer feedback.Read 12 Oct 2026 · surveypal.com
- Intended users
- Surveypal describes CXM as serving an organization from frontline teams to the C-suite, with customer insights accessible across departments.Read 12 Oct 2026 · surveypal.com
- Integrations
- The maker lists integrations for Zendesk, Genesys, Salesforce, HubSpot, Severa, and Zapier.Read 12 Oct 2026 · surveypal.com
- Support
- The customer success team offers help by phone, email, and chat, and the site links to a support center.Read 12 Oct 2026 · surveypal.com
- Headquarters
- Tampere, FinlandRead 28 Sep 2026 · surveypal.com
- Founded
- 2007Read 28 Sep 2026 · surveypal.com
- API access
- YesRead 22 Sep 2026 · surveypal.com
- Company history
- Surveypal says it was established in 2007.Read 12 Oct 2026 · surveypal.com
- Company locations
- The company lists offices in Tampere and Helsinki, Finland.Read 12 Oct 2026 · surveypal.com
- Custom branding
- YesRead 22 Sep 2026 · surveypal.com
- CXM analysis
- Surveypal CXM brings feedback from sources such as surveys, reviews, support tickets, and social media into one platform, with thematic, sentiment, and AI-powered analysis.Read 12 Oct 2026 · surveypal.com
- Data handling
- The maker says the solution does not edit customer master data and that customer data is removed from its systems when service is discontinued.Read 12 Oct 2026 · surveypal.com
- Data hosting
- Surveypal says its service data is hosted on servers in the European Union and its infrastructure runs on Microsoft Azure.Read 12 Oct 2026 · surveypal.com
- Feedback access
- CXM provides visual dashboards, plain-language summaries, advanced permissioning, and a Feedback Browser for filtering and exporting feedback.Read 12 Oct 2026 · surveypal.com
- Logic branching
- YesRead 22 Sep 2026 · surveypal.com
- Response analytics
- YesRead 22 Sep 2026 · surveypal.com
- Security certification
- Surveypal says it is ISO 27001 certified and GDPR-compliant.Read 12 Oct 2026 · surveypal.com
- Survey creation
- The Survey Tool supports drag-and-drop design, multilingual surveys, and advanced logic rules.Read 12 Oct 2026 · surveypal.com
- Survey distribution
- Surveys can be distributed by link, email, text message, tablet, QR code, website embed, or integration.Read 12 Oct 2026 · surveypal.com
- Survey reporting
- The Survey Tool provides a real-time results dashboard, response comparisons, exports for analysis elsewhere, and automatic email notifications for specified response types.Read 12 Oct 2026 · surveypal.com
Plans and prices
Survey Tool Priced on request Unlimited users, invites, and surveys · pricing based on responses collected Read 12 Oct 2026 · surveypal.com
Surveypal CXM Priced on request Unlimited users · plan features differ for Measure and Analyze Read 12 Oct 2026 · surveypal.com
Where Specifiction places it
- Customer Service QA Software#14 of 637.6
- Survey Software#72 of 1317.7
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