Cresta vs Salesloft
Cresta
cresta.com
Salesloft
salesloft.comSide by side
| Figure | Cresta | Salesloft |
|---|---|---|
| Price from | $12,500/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 5 | 3 |
| Spec score · Speech Analytics Software | 8.6 (#2) | 7.9 (#5) |
| AI Agents | Its AI Agents automate customer conversations across voice and digital channels. | Salesloft says its AI agents interpret revenue signals, prioritize them, trigger actions and push next steps to teams. |
| Company legal name | The legal entity is Cresta Intelligence Inc., registered in Delaware, with an office at 100 South Murphy Ave., Suite 300, Sunnyvale, California. | The Google Play listing identifies the developer as Salesloft, Inc. |
| Compliance | Cresta’s Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX, and SOC 3. | Salesloft says its platform undergoes annual SOC 2 Type 2 examinations and maintains an ISO 27001 certification program. |
| Conversation Intelligence | Conversation Intelligence analyzes all customer conversations for trends, behaviors, risks and revenue opportunities rather than only sampled interactions. | Conversation Intelligence turns call activity into insights and recommended follow-up actions. |
| Integrations | Cresta lists integrations including Five9, Salesforce, Amazon Connect, NICE, Genesys, Avaya, Twilio, Zendesk, ServiceNow, SharePoint, Databricks, AWS and Google Drive. | The platform offers Salesforce CRM synchronization, LinkedIn Sales Navigator connectivity, an app directory and Gmail and Outlook access through Salesloft Connect. |
| Product | Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence, and Agent Operations Center on one customer experience AI platform. | Salesloft describes itself as a predictive revenue system that turns signals across a company's revenue stack into prioritized actions for revenue teams. |
| Rating on G2 | 4.3 out of 5 from 46 reviews | 4.5 out of 5 from 11,154 reviews |
| Rating on TrustRadius | 5.3 out of 10 from 6 reviews | 7.6 out of 10 from 976 reviews and ratings |
| Security | The integrations page says Cresta uses encryption, dedicated databases, access controls, and PII redaction to protect data. | Salesloft says its platform uses HTTPS/TLS 1.2+ for connections and AES-256-GCM encryption for stored data. |
| Security controls | Cresta says it uses secure development lifecycle practices, dependency scanning, code reviews, mandatory secure-coding training, penetration testing and CVSS-based remediation. | Salesloft states that web and API traffic uses HTTPS/TLS 1.2+, stored data uses AES-256-GCM encryption, and production access uses least privilege, PAM and MFA. |
| Support | Cresta directs customers with security program questions to their enterprise sales representative or [email protected]. | Salesloft directs product support requests to its support team and Knowledge Base. |
| What it does | Cresta is an enterprise customer-experience AI platform unifying autonomous AI agents, real-time human-agent assistance, workflow automation and conversation intelligence. | Salesloft presents itself as a predictive revenue system that connects buyer engagement, conversations, deals, forecasting and execution workflows. |
Plans
Cresta
- Agent Assist for Chat$150,000 a year
- Agent Assist for Voice$150,000 a year
- Custom enterprise pricingPriced on request
- Enterprise (custom)Priced on request
- TrustRadius listingPriced on request
Salesloft
- AdvancedPriced on request
- ElitePriced on request
- PremierPriced on request
In their own words
Cresta
Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence and an Agent Operations Center in one customer-experience platform. AI Agents automate customer conversations across voice and digital channels. Agent Assist supplies guidance, knowledge and automation across voice, chat and email. Conversation Intelligence examines conversations for trends, behaviors, risk signals and revenue opportunities. Cresta Opera is a no-code orchestration engine for building, configuring, testing and governing AI behavior. Listed integrations include Five9, Amazon Connect, Salesforce, ServiceNow, Shopify, Databricks, NICE, Microsoft, Genesys, Zendesk, Twilio and HubSpot, with bidirectional data exchange described as staying synchronized at near-zero latency. Cresta cites encryption, dedicated databases, access controls and PII redaction for protection. Its Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX and SOC 3. Pricing is custom and there is no free plan.
Salesloft
Salesloft describes its platform as a predictive revenue system that turns signals across a company's revenue stack into prioritized actions for revenue teams. Cadence supports workflows for targeting leads and maintaining engagement, while Conversation Intelligence provides insights from sales conversations. Its product lineup also includes Deals and Rhythm for account teams, plus Clari Forecast, Inspect, and Analytics for revenue leaders. The marketplace lists 288 partners, including Salesforce, Zoom, Okta, LinkedIn Sales Navigator, Zapier, and 6sense. Salesloft lists access through Android, iOS, web, API, and an extension. Its Android mobile app supports Cadence steps, email replies, and other one-off actions; mobile calls require the Dialer add-on. Salesloft Connect is a Chrome extension for access through Salesforce, Dynamics 365, and Gmail. The company says connections use HTTPS/TLS 1.2 or later and stored data uses AES-256-GCM encryption. It reports annual SOC 2 Type 2 examinations and alignment of its information security program with ISO 27001. The platform is hosted on AWS and Google Cloud Platform in the US and EU. Pricing is on request, and package features may vary.