Cresta vs Jiminny
Cresta
cresta.com
Jiminny
jiminny.comSide by side
| Figure | Cresta | Jiminny |
|---|---|---|
| Price from | $12,500/mo | $42/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 5 | 3 |
| Spec score · Speech Analytics Software | 8.6 (#2) | 8.2 (#3) |
| Spec score · Customer Interaction Analytics Software | 8.5 (#4) | 8.1 (#7) |
| Product | Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence, and Agent Operations Center on one customer experience AI platform. | Jiminny is a conversation and revenue intelligence platform that captures emails, phone calls, and video calls, analyzes them, and syncs insights to a CRM. |
| Security | The integrations page says Cresta uses encryption, dedicated databases, access controls, and PII redaction to protect data. | Jiminny says it is SOC 2 Type II certified, complies with GDPR, CCPA, and HIPAA, and encrypts data in transit and at rest while hosting on AWS. |
| Security controls | Cresta says it uses secure development lifecycle practices, dependency scanning, code reviews, mandatory secure-coding training, penetration testing and CVSS-based remediation. | Jiminny lists SSO, two-factor authentication, granular permissions, disaster recovery, monitoring, and regular security testing among its protections. |
| Support | Cresta directs customers with security program questions to their enterprise sales representative or [email protected]. | Jiminny says it offers Customer Success, live chat, email support, a Knowledge Base, onboarding sessions, and training resources. |
Plans
Cresta
- Agent Assist for Chat$150,000 a year
- Agent Assist for Voice$150,000 a year
- Custom enterprise pricingPriced on request
- Enterprise (custom)Priced on request
- TrustRadius listingPriced on request
Jiminny
- Insights Seat$42 a month
- Recording Seat$83 a month
- Listener SeatPrice not published
In their own words
Cresta
Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence and an Agent Operations Center in one customer-experience platform. AI Agents automate customer conversations across voice and digital channels. Agent Assist supplies guidance, knowledge and automation across voice, chat and email. Conversation Intelligence examines conversations for trends, behaviors, risk signals and revenue opportunities. Cresta Opera is a no-code orchestration engine for building, configuring, testing and governing AI behavior. Listed integrations include Five9, Amazon Connect, Salesforce, ServiceNow, Shopify, Databricks, NICE, Microsoft, Genesys, Zendesk, Twilio and HubSpot, with bidirectional data exchange described as staying synchronized at near-zero latency. Cresta cites encryption, dedicated databases, access controls and PII redaction for protection. Its Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX and SOC 3. Pricing is custom and there is no free plan.
Jiminny
Jiminny captures emails, phone calls, and video calls, analyzes the conversations, and syncs insights to a CRM. It can automatically record, transcribe, and summarize conversations, as well as suggest action items. Sales teams get coaching and deal insights, automated call scoring, and real-time alerts intended to surface risks and opportunities. The company says its call recording and transcription supports more than 60 languages. It lists native Salesforce and HubSpot apps, plus direct integrations for Zoho, Pipedrive, Close, Bullhorn, and Copper. Jiminny runs on Android, iOS, macOS, Windows, and web, and lists an API and extension. A free plan and a 14-day trial are available; the trial provides full features without requiring a credit card. Insights Seat is listed at $42 a month, with a minimum 12-month contract and one-time setup fee. Billing may be monthly or annually at a discount. Jiminny lists live chat, email, Customer Success, onboarding, and training support.