8x8 Contact Center vs Collab Agent Assist
| 8x8 Contact Center | Collab Agent Assist | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | — |
| Open source | No | No |
| Platforms | Android, api, iOS, macOS, Web, Windows | api |
| Free plan | No | — |
| Real-time guidance | — | Yes |
| Suggested replies | — | Yes |
| Knowledge retrieval | — | Yes |
| Conversation summaries | — | Yes |
| Next-best actions | — | Yes |
Both are listed in Best Agent Assist Software. On Specifiction, 8x8 Contact Center scores higher on our published basis.