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Agent Assist Software

Alternatives to 8x8 Contact Center

The tools Specifiction weighs against 8x8 Contact Center, from its list of agent assist software, each with its plans, platforms and spec score.

  1. 01 Amazon Q
    From $0.26/mo Free plan Web · Windows · macOS · Linux
    9.4 Visit Specs
  2. 02 Cresta

    Cresta describes its customers as large enterprise customer-experience operations in sectors including telecommunications, financial services, insurance, healthcare, travel, retail, home services and automotive.

    From $12,500/mo Web · API · Browser extension
    8.5 Visit Specs
  3. 03 Google Agent Assist

    Agent Assist is designed for customer care representatives and support staff handling customer interactions.

    Free plan Web · API
    8.0 Visit Specs
  4. 04 Collab Agent Assist

    It suits contact center teams seeking live prompts, retrieved knowledge, suggested responses, and post-call summaries within existing workflows.

    API
    7.8 Visit Specs
  5. 05 Balto QA
    Web · Windows · macOS · API
    7.7 Visit Specs
  6. 06 Feelingstream
    Web · Windows · macOS · API
    7.7 Visit Specs
  7. 07 AgentAssist

    AgentAssist suits contact center organizations seeking tools for customer experience, agent performance, compliance oversight, and operating efficiency.

    Web · API
    7.6 Visit Specs
  8. 08 Mitel Agent Assist

    It suits contact centers that use Mitel Virtual Agent and want conversation history and suggested responses for human agents.

    Web
    7.6 Visit Specs
  9. 09 Sprinklr Service
    Web · API
    7.4 Visit Specs
  10. 10 Agent Assist (auto-AGENTS™)
    Web
    7.3 Visit Specs
  11. 11 Forethought Solve
    Web · API
    7.3 Visit Specs
  12. 12 Verint Agent Copilot
    Web
    7.3 Visit Specs
  13. 13 Minerva CQ

    It suits contact-center agents, supervisors, team leads, and service technicians needing multichannel guidance, knowledge retrieval, summaries, quality assurance, and training support.

    7.1 Visit Specs
  14. 14 Observe.AI Real-Time Agent Assist
    API
    6.9 Visit Specs
  15. 15 Puzzel Advanced Agent Assist
    Web
    6.8 Visit Specs
  16. 16 OmVista AgentAssist
    6.7 Visit Specs
  17. 17 Uniphore U-Assist

    It suits contact-center operations that need live agent guidance, contextual knowledge, sentiment cues, and automated after-call work.

    Web
    6.7 Visit Specs
  18. 18 LivePerson Copilot
    Web
    6.1 Visit Specs
  19. 19 RingCentral AVA Agent Assist
    Web
    5.9 Visit Specs
  20. 20 Level AI Agent Assist
    Web
    5.7 Visit Specs
  21. 21 Zoom AI Expert Assist
    Web
    5.5 Visit Specs
  22. 22 Uniphore Conversation Insights Agent
    Web
    5.4 Visit Specs
  23. 23 SESTEK Agent Assist
    5.3 Visit Specs

8x8 Contact Center, head to head