8x8 Contact Center vs Forethought Solve
8x8 Contact Center
8x8.com
Forethought Solve
forethought.aiSide by side
| Figure | 8x8 Contact Center | Forethought Solve |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 1 | 3 |
| Spec score · Agent Assist Software | 8.3 (#3) | 7.3 (#12) |
| Analytics | Contact Center features speech analytics, unified interaction data, and a supervisor workspace. | Its analytics dashboard tracks CSAT, deflection rates, and speed, and suggests improvements to underperforming workflows. |
| Channels | The platform supports voice, chat, email, SMS, RCS, video, and social channels. | Solve supports customer support across chat, email, voice, SMS, Slack, mobile, and API. |
| Founded | 1987 | 2017 |
| Headquarters | Campbell, California, United States | 345 California Street, Suite 600, San Francisco, CA 94104, USA |
| Integrations | Its out-of-the-box CRM integrations include NetSuite, Salesforce, Zendesk, Microsoft Dynamics, and its local CRM. | Forethought lists more than 70 helpdesk, knowledge source, and other connectors, including Salesforce, Zendesk, Intercom, and Confluence. |
| Purpose | 8x8 Contact Center brings agents, tools, and customer interactions together in a contact center platform. | Solve is an omnichannel agentic AI agent designed to resolve customer inquiries from first contact through resolution. |
| Security | 8x8 describes role-based access with SSO and MFA, encryption in transit and at rest, configurable password policies, and fraud monitoring. | Forethought states it is compliant with ISO 27001 and certified for SOC 2, and that data is encrypted at rest and protected by TLS in transit. |
| Support | 8x8 says its experts are available by phone Monday through Saturday, 6am–6pm PT, and provides online support resources. | Forethought directs customers to [email protected] or their sales executive or customer success manager for help with security questions. |
Plans
Forethought Solve
- TeamPriced on request
- ProfessionalPriced on request
- EnterprisePriced on request
In their own words
8x8 Contact Center
8x8 Contact Center brings agents, tools, and customer interactions into one contact center platform. It supports voice, chat, email, SMS, RCS, video, and social channels, with inbound calling, outbound dialing, and an IVR builder. AI capabilities include conversational AI, agent assistance, routing, and self-service flows. Supervisors can use speech analytics, unified interaction data, and a supervisor workspace. Workforce features cover forecasting, scheduling, and tracking. Out-of-the-box CRM integrations include NetSuite, Salesforce, Zendesk, Microsoft Dynamics, and 8x8's local CRM, with functions such as screen pops, click-to-dial, chat management, and single sign-on. APIs cover analytics, CRM records, chat, calls, campaigns, recordings, and reporting. 8x8 describes role-based access, SSO and MFA, encryption in transit and at rest, configurable password policies, and fraud monitoring. Pricing is custom and requires a quote from sales; no free plan is listed.
Forethought Solve
Forethought Solve has no write-up on Specifiction yet; its figures are above.