8x8 Contact Center vs Amazon Q
8x8 Contact Center
8x8.com
Amazon Q
aws.amazon.comSide by side
| Figure | 8x8 Contact Center | Amazon Q |
|---|---|---|
| Price from | — | $0.26/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 17 |
| Spec score · Agent Assist Software | 8.3 (#3) | 9.4 (#1) |
| Free plan | No | Yes |
| Integrations | Its out-of-the-box CRM integrations include NetSuite, Salesforce, Zendesk, Microsoft Dynamics, and its local CRM. | Yes |
Plans
Amazon Q
- Amazon Q Developer Free TierFree
- Amazon Q Developer Pro Tier$19 a month
- Amazon Q Business Lite$3 a month
- Amazon Q Business Pro$20 a month
- Amazon Q Business Consumption$200 a month
- Amazon Q Business Starter IndexPrice not published
- Amazon Q Business Starter IndexPriced on request
- Amazon Q Business Enterprise Index$0.26 a month
- Amazon Q in Connect chatFree
- Amazon Q in Connect voice$0.01, paid once
In their own words
8x8 Contact Center
8x8 Contact Center brings agents, tools, and customer interactions into one contact center platform. It supports voice, chat, email, SMS, RCS, video, and social channels, with inbound calling, outbound dialing, and an IVR builder. AI capabilities include conversational AI, agent assistance, routing, and self-service flows. Supervisors can use speech analytics, unified interaction data, and a supervisor workspace. Workforce features cover forecasting, scheduling, and tracking. Out-of-the-box CRM integrations include NetSuite, Salesforce, Zendesk, Microsoft Dynamics, and 8x8's local CRM, with functions such as screen pops, click-to-dial, chat management, and single sign-on. APIs cover analytics, CRM records, chat, calls, campaigns, recordings, and reporting. 8x8 describes role-based access, SSO and MFA, encryption in transit and at rest, configurable password policies, and fraud monitoring. Pricing is custom and requires a quote from sales; no free plan is listed.