Tech riderRev. 2 Oct 2026
QStory Workforce Management
- 1Runs onAndroid, iOS, Web
- 2CostsNot stated by the maker
- 3Volume forecastingYes
- 4Adherence trackingYes
- 5Intraday managementYes
- 6Agent self-serviceYes
- 7Deployment modelcloud
6 lines stated Written from the maker's own pages: qstory.ai
Overview
QStory Workforce Management is ranked #12 of 34 in contact center workforce management software on Specifiction. It runs on Android, iOS, Web.
QStory Workforce Management plans and pricing
All plansQStory Workforce Management Not published Price plans discussed with QStory; no amount published qstory.ai · 2 Oct 2026
Compared on contact center workforce management software
Facts
- Product
- QStory describes itself as an AI-native, cloud-native workforce management platform for contact centers, covering forecasting, scheduling, real-time adherence, and dynamic demand response.qstory.ai · 2 Oct 2026
- Forecasting
- The forecasting module models scenarios, accounts for events such as seasonal peaks and planned outages, and tracks forecast accuracy against volume and average handling time targets.qstory.ai · 2 Oct 2026
- Forecast inputs
- Users can import historical contact data or bring in an existing forecast from Excel or another platform.qstory.ai · 2 Oct 2026
- Scheduling
- QStory supports agent self-service for shift swaps, breaks, and schedule adjustments, with guardrails that align changes to demand and service levels.qstory.ai · 2 Oct 2026
- Back office
- QStory’s Work Item Manager can accept tasks by CSV or connect to systems such as Zendesk or Salesforce, and can prioritize work based on urgency and agent skills.qstory.ai · 2 Oct 2026
- Security
- QStory lists role-based access controls, audit logs, encryption in transit and at rest, and support for relevant frameworks such as GDPR and ISO; detailed information is available by requesting its security pack.qstory.ai · 2 Oct 2026
- Certification
- QStory says it renewed its ISO 27001 certification for 2026–2029.qstory.ai · 2 Oct 2026
- Deployment
- QStory describes the platform as fully cloud-native and says it does not require on-premise infrastructure.qstory.ai · 2 Oct 2026
- Mobile access
- QStory says agents can access WFM through mobile, and its Agent App is available on Google Play for Android.qstory.ai · 2 Oct 2026
- Support
- After go-live, QStory lists dedicated account support, training and onboarding resources, product updates, and workforce planning guidance; support options and service levels depend on the plan.qstory.ai · 2 Oct 2026
- Trial and demo
- QStory offers live demos and, in many cases, pilot opportunities; it does not state a self-serve free trial or trial duration on this page.qstory.ai · 2 Oct 2026
- Who it serves
- QStory says it serves contact centers from small teams to large enterprises in sectors including financial services, telecom, retail, healthcare, travel, public sector, and BPO.qstory.ai · 2 Oct 2026
Company
- Headquarters
- London, United Kingdomqstory.ai · 28 Sept 2026
Best QStory Workforce Management alternatives
See all 12 All accessCh 01 Daktela WFM Free planFree trialAndroid from €20/mo7.7 All accessCh 02 Webex App Free planAndroidiOS Free to start7.7 All accessCh 03 Amazon Connect Free trialAndroidAPI 7.2 All accessCh 04 Dialpad Workforce Management AndroidBrowser from $95/mo7.2 All accessCh 05 Mitel Secure Cloud AndroidiOS 7.2 All accessCh 06 Nextiva AndroidBrowser from $15/mo7.0
Where it ranks on Specifiction
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Sources
- qstory.ai/us/faq/· checked 2 Oct 2026
- qstory.ai/platform/wfm-forecasting/· checked 2 Oct 2026
- qstory.ai/blog/2026/04/01/demo-qstory-back-office· checked 2 Oct 2026
- qstory.ai/us/blog/2026/06/05/qstory-annual-esg-up· checked 2 Oct 2026
- qstory.ai/us/platform/back-office-workforce-manag· checked 2 Oct 2026