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GetWFM

getwfm.com

Free plan WebAPI
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Spec score 8.6 #5 of 33 in Workforce Management Software

What it is

GetWFM is cloud-based workforce management software for contact centers. It covers scheduling, attendance, adherence, time off, and analytics, with demand forecasting and coverage optimization also listed. Scheduling accounts for breaks, meetings and states, employee availability, and interval coverage; managers can edit schedules with drag-and-drop tools and communicate directly. Attendance tracks scheduled and unscheduled hours, including early and late patterns, while adherence tools calculate weighted scores, show weekly and monthly trends, and support exception approvals. Time-off management includes accrual balances, coverage charts, and a calendar. Analytics provides customizable charts, report exports, data ownership, and warehouse integrations. The free Team plan supports unlimited employees but is limited to three teams, one timezone, and one month of history; it includes a basic API. Workforce is described as hourly pricing and includes a complete API. Paid plans include setup and training by telephone, plus business-hours support by email and telephone. GetWFM lists web and API platforms.

Spec sheet

What it does
GetWFM is cloud workforce-management software aimed at inbound, outbound, multichannel and BPO contact centers.Read 15 Oct 2026 · getwfm.com
Product
GetWFM describes itself as cloud-based workforce management software for contact centers.Read 7 Oct 2026 · getwfm.com
API
The free tier advertises a basic API, while Workforce advertises a complete API; no public endpoint reference or SDK is linked from the site.Read 15 Oct 2026 · getwfm.com
Integrations
The site mentions available integrations, HR integrations and data-warehouse integrations but does not name specific partners.Read 15 Oct 2026 · getwfm.com
Security
Marketing states that customer data uses TLS/SSL encryption in a cloud data center with 24/7 physical and electronic security.Read 15 Oct 2026 · getwfm.com
Support
Paid plans include an initial setup and training call plus continuing business-hours email and telephone support.Read 15 Oct 2026 · getwfm.com
Adherence
Adherence includes weighted scoring, automatic calculations, weekly and monthly trends, instant results and exception approval.Read 15 Oct 2026 · getwfm.com
Analytics
Analytics offers customizable charts, report exports, data ownership and warehouse integrations.Read 15 Oct 2026 · getwfm.com
Attendance
Attendance records hours in scheduled or unscheduled states and can automatically identify early and late activity.Read 15 Oct 2026 · getwfm.com
Availability
The agreement targets general 24/7 availability, daily backups and advance notice for planned downtime, subject to stated exceptions.Read 15 Oct 2026 · getwfm.com
Company identity
The privacy policy identifies GetWFM as TixTime, LLC, but the maker pages opened do not state a headquarters location or founding year.Read 7 Oct 2026 · getwfm.com
Company location
The opened maker pages provide a Montreal-area telephone number (+1 514 625-0000) but do not state a headquarters address or founding year.Read 15 Oct 2026 · getwfm.com
Data ownership
The agreement says customers retain ownership of their data while WFM retains rights to its service and technology.Read 15 Oct 2026 · getwfm.com
Documentation
The agreement defines documentation broadly as manuals, books, online materials and specifications, but the linked help center currently returns 404 and no developer documentation was exposed.Read 15 Oct 2026 · help.getwfm.com
Extensibility
Enterprise adds developer support, custom domains and email, custom agreements and change-management services.Read 15 Oct 2026 · getwfm.com
Independent usage evidence
A Hire Horatio workforce-request form instructs employees to submit corrections when they forgot to clock back into GetWFM after a break or lunch.Read 15 Oct 2026 · form.jotform.com
Independent workflow
The independent form routes time-off, vacation, medical-leave and payment-discrepancy requests to a separate HR request process.Read 15 Oct 2026 · form.jotform.com
License model
The agreement grants a non-exclusive, non-transferable subscription and prohibits copying, derivative works, reverse engineering and resale, indicating proprietary closed-source software.Read 15 Oct 2026 · getwfm.com
Limit: correction deadline
The independent workforce form requires break, lunch, late-start and early-leave corrections to be submitted within 24 hours.Read 15 Oct 2026 · form.jotform.com
Limit: overtime permissions
The independent form says only managers may submit overtime additions.Read 15 Oct 2026 · form.jotform.com
Limit: schedule adjustments
The independent form distinguishes one-time from permanent schedule adjustments and requests seven days' notice for each.Read 15 Oct 2026 · form.jotform.com
Limit: schedule swaps
The independent form restricts schedule swaps to people in the same team and role and asks for requests at least seven days before the change.Read 15 Oct 2026 · form.jotform.com
Limit: system issue reporting
The independent form has a dedicated Get WFM system-issue category requiring screenshots and immediate submission after an issue occurs.Read 15 Oct 2026 · form.jotform.com
Maker identity
The privacy policy names TixTime, LLC as the operator, while the website footer separately displays copyright for GetWFM, LLC.Read 15 Oct 2026 · getwfm.com
Plan limits
The free plan is limited to three teams, one timezone, and one month of history; it allows unlimited employees.Read 7 Oct 2026 · getwfm.com
Privacy policy
The privacy policy identifies the operator as GetWFM (TixTime, LLC), collects contact and log data, uses cookies and analytics, and was last modified March 8, 2020.Read 15 Oct 2026 · getwfm.com
Scheduling
Scheduling supports breaks, meetings and states, employee availability, interval coverage, drag-and-drop editing and direct communication.Read 15 Oct 2026 · getwfm.com
Security qualification
The subscription agreement says WFM uses commercially reasonable technical, physical and procedural controls but does not guarantee absolute Internet security.Read 15 Oct 2026 · getwfm.com
Service status
The public status page currently reports the website, web application, API, scheduled tasks and help service as operational.Read 15 Oct 2026 · status.getwfm.com
Signup and tenancy
Signup provisions a customer subdomain in the form yourname.getwfm.com and offers employee-count choices below 20, 20–100 or over 100.Read 15 Oct 2026 · getwfm.com
Target users
The site lists inbound, outbound, multichannel, and BPO contact centers, and team leaders, workforce managers, operations managers, and directors as its audiences.Read 7 Oct 2026 · getwfm.com
Team management
Team-management tools include onboarding, meeting tracking, team grouping, review support, audit history and integrations.Read 15 Oct 2026 · getwfm.com
Time off
Time-off management provides calendar views, accrual balances, coverage charts and immediate communication.Read 15 Oct 2026 · getwfm.com

Plans and prices

Team Free Free forever; credit card not required 3 teams · 1 timezone · 1 month history · unlimited employees · scheduling · attendance · team management · time off · adherence · payroll exports · basic API Read 15 Oct 2026 · getwfm.com
Enterprise Priced on request Implementation plan discussed with sales Unlimited teams · unlimited timezones · unlimited history · unlimited employees · developer support · dedicated contact · change management · custom onboarding · custom domains and email · custom agreements · optional HR, inbound forecasting and data-warehouse integrations Read 15 Oct 2026 · getwfm.com
Workforce Priced on request Hourly pricing; contact sales 15 teams · 3 timezones · unlimited history · unlimited employees · business support · role-based permissions · audit logs · configuration profiles · customizable types and rules · complete API Read 15 Oct 2026 · getwfm.com

Every GetWFM plan and price →

Strong points and limits

Strong points

  • Free Team plan permits unlimited employees.
  • Scheduling covers breaks, availability, and interval coverage.
  • Adherence includes weighted scoring and exception approvals.
  • Analytics offers report exports and warehouse integrations.
  • Paid plans include setup and business-hours support.

Limits

  • Free plan is limited to three teams.
  • Free plan supports only one timezone.
  • Free plan includes one month of history.
  • Workforce pricing is hourly and not stated.

Who it suits

It is aimed at inbound, outbound, multichannel, and BPO contact centers. Team leaders, workforce managers, operations managers, and directors are among the listed audiences.

Verdict

GetWFM covers core workforce planning and tracking tasks, with a free option for smaller teams and broader paid tiers. Check the free plan’s team, timezone, and history limits against your operation’s needs.

Where Specifiction places it

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