GetWFM vs Mobile Worker

GetWFM is cloud-based workforce management software for contact centers. It covers scheduling, attendance, adherence, time off, and analytics, with demand forecasting and coverage optimization also listed. Scheduling accounts for breaks, meetings and states, employee availability, and interval coverage; managers can edit schedules with drag-and-drop tools and communicate directly. Attendance tracks scheduled and unscheduled hours, including early and late patterns, while adherence tools calculate weighted scores, show weekly and monthly trends, and support exception approvals. Time-off management includes accrual balances, coverage charts, and a calendar. Analytics provides customizable charts, report exports, data ownership, and warehouse integrations. The free Team plan supports unlimited employees but is limited to three teams, one timezone, and one month of history; it includes a basic API. Workforce is described as hourly pricing and includes a complete API. Paid plans include setup and training by telephone, plus business-hours support by email and telephone. GetWFM lists web and API platforms.

Mobile Worker is an app for commercial and technical field teams to manage tasks, visits, expenses, orders and customer notifications. Teams can import tasks from Excel or CSV, connect through an API, then assign and plan work automatically. The app uses workers’ smartphone GPS for location and trip history, with alerts for unexpected stops and geofence entry or exit. It can send ETA and status messages by SMS or email and share real-time tracking links with customers. Workers can document deliveries, technical visits, installations and sales with photos, signatures and other information. They can enter orders from a product catalog and record expenses with receipt photos; orders sync to the web administrator. Offline use is supported, with data sent once connectivity returns. Mobile Worker runs on Android, iOS and the web, with an API also listed. The maker recommends iOS 15 or later and Android 11 or later and says no additional tracking equipment is needed. The free Básico plan is limited to five users and 100 tasks per month. Pro is $25 a month, and a 15-day trial is listed. Advanced includes API integrations, with pricing available by contacting sales.