GetWFM vs SingleComm Workforce
GetWFM
getwfm.com
SingleComm Workforce
singlecomm.comSide by side
| Figure | GetWFM | SingleComm Workforce |
|---|---|---|
| Price from | Free | $49/mo |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 2 |
| Spec score · Customer Service Workforce Management Software | 8.5 (#4) | 7.9 (#6) |
| Spec score · Contact Center Workforce Management Software | 8.4 (#7) | 7.9 (#14) |
| Spec score · Call Center Workforce Management Software | 8.3 (#6) | 7.9 (#9) |
| Adherence | Adherence includes weighted scoring, automatic calculations, weekly and monthly trends, instant results and exception approval. | Adherence tracking is tied to interaction state, with outlier coaching queues and an agent self-service adherence view. |
| Analytics | Analytics offers customizable charts, report exports, data ownership and warehouse integrations. | SingleComm Analytics provides live dashboards, custom report building, threshold alerts, anomaly detection, and configurable KPI definitions. |
| Integrations | The site mentions available integrations, HR integrations and data-warehouse integrations but does not name specific partners. | The maker lists integrations including Amazon Connect, Mitel MiVoice, Twilio, Salesforce, HubSpot, Zendesk, ServiceNow, Epic, Cerner, and athenahealth. |
| Scheduling | Scheduling supports breaks, meetings and states, employee availability, interval coverage, drag-and-drop editing and direct communication. | Scheduling supports skills and priority rules, fairness and break compliance, and what-if analysis for PTO, trades, and shift changes. |
| Security | Marketing states that customer data uses TLS/SSL encryption in a cloud data center with 24/7 physical and electronic security. | The security page states TLS 1.3 encryption in transit, AES-256 at rest, role-based access, SSO, SCIM, MFA, and configurable retention policies. |
| Support | Paid plans include an initial setup and training call plus continuing business-hours email and telephone support. | The product page links to a SingleComm Jira Service Management customer support portal. |
| What it does | GetWFM is cloud workforce-management software aimed at inbound, outbound, multichannel and BPO contact centers. | SingleComm Workforce is a cloud workforce-management product for contact centers that combines forecasting, scheduling, intraday control, adherence, and coaching. |
Plans
SingleComm Workforce
- Starting price$49 a month
- SingleComm Workforce ManagementPriced on request
In their own words
GetWFM
GetWFM is cloud-based workforce management software for contact centers. It covers scheduling, attendance, adherence, time off, and analytics, with demand forecasting and coverage optimization also listed. Scheduling accounts for breaks, meetings and states, employee availability, and interval coverage; managers can edit schedules with drag-and-drop tools and communicate directly. Attendance tracks scheduled and unscheduled hours, including early and late patterns, while adherence tools calculate weighted scores, show weekly and monthly trends, and support exception approvals. Time-off management includes accrual balances, coverage charts, and a calendar. Analytics provides customizable charts, report exports, data ownership, and warehouse integrations. The free Team plan supports unlimited employees but is limited to three teams, one timezone, and one month of history; it includes a basic API. Workforce is described as hourly pricing and includes a complete API. Paid plans include setup and training by telephone, plus business-hours support by email and telephone. GetWFM lists web and API platforms.
SingleComm Workforce
SingleComm Workforce is a cloud workforce-management platform for contact centers, delivered through a browser; its agent desktop requires no softphone. Forecasting uses interaction history, seasonality, and campaign calendars to estimate demand ranges and interval confidence for calls, chat, SMS, and email. Scheduling handles skills, priorities, fairness, and break-compliance rules, with what-if analysis for PTO approvals, trades, and shift swaps. Supervisors can compare volume with forecasts, receive automatic adjustment recommendations, and extend or release shifts with one click. Adherence follows interaction state and includes a coaching queue plus an agent self-service view. The product page says automated quality assurance scores 100% of calls and can create coaching assignments and scorecards with trend history. Integrations include Amazon Connect, Mitel MiVoice, Twilio, Salesforce, HubSpot, Zendesk, ServiceNow, Epic, Cerner, and athenahealth. Event streaming supports Snowflake, BigQuery, and Redshift, with BI connectors for Looker, Tableau, and Power BI. SingleComm lists TLS 1.3, AES-256, SSO, SCIM, MFA, and configurable retention.