Tech riderRev. 3 Oct 2026
FrontLine Atlas
- 1Runs onAPI, Web
- 2Costsfree trial · paid from $15/mo
- 3Demand forecastingYes
- 4Skills-based schedulingYes
- 5Intraday managementYes
- 6Supported channelsvoice, chat, email, social
- 7Agent capacity250 agents
- 8API accessYes
8 lines stated Written from the maker's own pages: frontlinehq.io
Overview
FrontLine Atlas is ranked #12 of 39 in contact center workforce management software on Specifiction. It runs on API, Web. There is no free plan. A free trial is offered. Paid plans start at $15/mo.
FrontLine Atlas plans and pricing
All plansCompared on contact center workforce management software
- Free plan
- Nofrontlinehq.io
- Paid from
- $15/user/mofrontlinehq.io
- Demand forecasting
- Yesfrontlinehq.io
- Skills-based scheduling
- Yesfrontlinehq.io
- Intraday management
- Yesfrontlinehq.io
- Supported channels
- voice, chat, email, socialfrontlinehq.io
- Agent capacity
- 250 agentsfrontlinehq.io
- API access
- Yesfrontlinehq.io
Facts
- Purpose
- FrontLine is an operations platform for multi-client contact centres, combining recruiting, HR, scheduling, QA, coaching, and client delivery.frontlinehq.io · 3 Oct 2026
- Intended users
- The product is built for contact centres managing 50–2,000 agents across multiple clients and lines of business.frontlinehq.io · 3 Oct 2026
- Data model
- Records are scoped to tenant, client, and line of business, with row-level isolation enforced by the database.frontlinehq.io · 3 Oct 2026
- Workforce scheduling
- The schedule builder uses agents, forecasts, and compliance windows to create multi-LOB schedules, and tracks real-time adherence when a CTI or attendance source is connected.frontlinehq.io · 3 Oct 2026
- Quality and coaching
- QA supports per-LOB scorecards, calibration, evaluation cycles, and links low-scoring categories to coaching sessions.frontlinehq.io · 3 Oct 2026
- Telephony integrations
- The site lists Genesys Cloud, NICE CXone, Amazon Connect, Five9, Twilio Flex, and Zoom Contact Center for telephony and CTI.frontlinehq.io · 3 Oct 2026
- Identity integrations
- The listed identity providers are Okta, Microsoft Entra ID, and Google Workspace, with native email and password as a fallback.frontlinehq.io · 3 Oct 2026
- Security and audit
- The site describes PostgreSQL row-level tenant isolation and an immutable audit log for PII reads and privileged actions.frontlinehq.io · 3 Oct 2026
- Compliance
- The pricing page lists PIPEDA compliance and SOC 2 Type II evidence generation.frontlinehq.io · 3 Oct 2026
- Data residency
- The pricing page lists North America Canada or US residency for Starter, both Canada and US for Growth, and negotiable multi-region residency for Enterprise.frontlinehq.io · 3 Oct 2026
- Support
- Starter includes email support; Growth includes priority support; Enterprise includes a dedicated CSM and custom SLAs and uptime.frontlinehq.io · 3 Oct 2026
- Implementation
- The maker says most contact centres go live in 2–4 weeks with founder-led onboarding.frontlinehq.io · 3 Oct 2026
- Product limits
- The site says FrontLine does not bundle a contact-routing engine and is designed to work alongside a CCaaS platform.frontlinehq.io · 3 Oct 2026
- Mobile access
- The pricing comparison lists a Mobile PWA capability.frontlinehq.io · 3 Oct 2026
Company
- Headquarters
- Prince Edward Island, Canadafrontlinehq.io · 28 Sept 2026
Best FrontLine Atlas alternatives
See all 20 All accessCh 01 Daktela WFM Free planFree trialAndroid from €20/mo7.7 All accessCh 02 Webex App Free planAndroidiOS Free to start7.7 All accessCh 03 Amazon Connect Free trialAndroidAPI 7.2 All accessCh 04 Dialpad Workforce Management AndroidBrowser from $95/mo7.2 All accessCh 05 Mitel Secure Cloud AndroidiOS 7.2 All accessCh 06 Nextiva AndroidBrowser from $15/mo7.0
Where it ranks on Specifiction
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Sources
- frontlinehq.io/en· checked 3 Oct 2026
- frontlinehq.io/en/how-it-works· checked 3 Oct 2026
- frontlinehq.io/en/pricing· checked 3 Oct 2026