FrontLine Atlas

Spec sheet

Purpose

FrontLine is an operations platform for multi-client contact centres, combining recruiting, HR, scheduling, QA, coaching, and client delivery.Read 3 Oct 2026 · frontlinehq.io

Intended users

The product is built for contact centres managing 50–2,000 agents across multiple clients and lines of business.Read 3 Oct 2026 · frontlinehq.io

Compliance

The pricing page lists PIPEDA compliance and SOC 2 Type II evidence generation.Read 3 Oct 2026 · frontlinehq.io

Support

Starter includes email support; Growth includes priority support; Enterprise includes a dedicated CSM and custom SLAs and uptime.Read 3 Oct 2026 · frontlinehq.io

Headquarters

Prince Edward Island, CanadaRead 28 Sep 2026 · frontlinehq.io

Data model

Records are scoped to tenant, client, and line of business, with row-level isolation enforced by the database.Read 3 Oct 2026 · frontlinehq.io

Data residency

The pricing page lists North America Canada or US residency for Starter, both Canada and US for Growth, and negotiable multi-region residency for Enterprise.Read 3 Oct 2026 · frontlinehq.io

Identity integrations

The listed identity providers are Okta, Microsoft Entra ID, and Google Workspace, with native email and password as a fallback.Read 3 Oct 2026 · frontlinehq.io

Implementation

The maker says most contact centres go live in 2–4 weeks with founder-led onboarding.Read 3 Oct 2026 · frontlinehq.io

Mobile access

The pricing comparison lists a Mobile PWA capability.Read 3 Oct 2026 · frontlinehq.io

Product limits

The site says FrontLine does not bundle a contact-routing engine and is designed to work alongside a CCaaS platform.Read 3 Oct 2026 · frontlinehq.io

Quality and coaching

QA supports per-LOB scorecards, calibration, evaluation cycles, and links low-scoring categories to coaching sessions.Read 3 Oct 2026 · frontlinehq.io

Security and audit

The site describes PostgreSQL row-level tenant isolation and an immutable audit log for PII reads and privileged actions.Read 3 Oct 2026 · frontlinehq.io

Telephony integrations

The site lists Genesys Cloud, NICE CXone, Amazon Connect, Five9, Twilio Flex, and Zoom Contact Center for telephony and CTI.Read 3 Oct 2026 · frontlinehq.io

Workforce scheduling

The schedule builder uses agents, forecasts, and compliance windows to create multi-LOB schedules, and tracks real-time adherence when a CTI or attendance source is connected.Read 3 Oct 2026 · frontlinehq.io

Plans and prices

Every FrontLine Atlas plan and price →

Where Specifiction places it

• Contact Center Workforce Management Software#12 of 338.0