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Peopleware

peopleware.com

WebAPI
Visit peopleware.com
Spec score 7.1 #11 of 21 in Customer Service Workforce Management Software

What it is

Peopleware is a cloud workforce-management suite for contact centers and outsourcers. Predictive AI forecasts workload up to 24 months ahead, with precision to 15-minute intervals. Scheduling can consider employee preferences, skills, shift swaps, shift bidding, multiple sites, and rule compliance. The suite also includes volume and demand forecasting, adherence tracking, intraday management, skills-based scheduling, and agent self-service. Users access it through any browser and device. Integration options include prebuilt cloud connectors, CSV and ODBC exchange, and a REST API; named connectors include ADP, Zendesk, and Freshworks. Peopleware says the service runs on AWS in logically isolated customer environments. Customer data is encrypted at rest and in transit and is not used to train AI or machine-learning systems. The company lists ISO/IEC 27001:2022 certification and GDPR support through a Data Processing Agreement. WFM experts and integration specialists guide tailored onboarding.

Spec sheet

Product
Peopleware describes itself as an AI-native workforce management suite for contact centers.Read 30 Sep 2026 · peopleware.com
Security
The Trust Center states that Peopleware is ISO/IEC 27001:2022 certified and supports GDPR obligations through a Data Processing Agreement.Read 30 Sep 2026 · peopleware.com
Headquarters
Düsseldorf, GermanyRead 28 Sep 2026 · peopleware.com
Founded
1995Read 28 Sep 2026 · peopleware.com
AI data use
Peopleware says customer data is never used to train machine learning models or AI systems.Read 30 Sep 2026 · peopleware.com
Browser access
Peopleware says users can access the platform from any browser and on any device.Read 30 Sep 2026 · peopleware.com
Cloud hosting
The Trust Center says the platform runs on AWS and describes logically isolated customer environments in a multi-tenant architecture.Read 30 Sep 2026 · peopleware.com
Company and audience
Peopleware GmbH lists its address in Düsseldorf, Germany, and its product pages present the WFM suite for contact centers and outsourcers.Read 30 Sep 2026 · peopleware.com
Encryption
The Trust Center says customer data is encrypted at rest and in transit, with AWS KMS managing symmetric encryption keys for AWS services that store data.Read 30 Sep 2026 · peopleware.com
Forecasting
Forecasting uses predictive AI to project workload up to 24 months ahead, with precision down to 15-minute intervals.Read 30 Sep 2026 · peopleware.com
Integration options
The product supports prebuilt cloud connectors, structured data exchange such as CSV and ODBC, and a REST API.Read 30 Sep 2026 · peopleware.com
Named integrations
The integrations page names ADP, Zendesk, and Freshworks as examples of platforms with prebuilt connectors.Read 30 Sep 2026 · peopleware.com
Pricing
Pricing is tailored to the selected WFM solution, and the page directs prospective customers to request a quote.Read 30 Sep 2026 · peopleware.com
Scheduling
Scheduling can account for employee preferences, skills, shift swaps, shift bidding, multiple sites, and rule compliance.Read 30 Sep 2026 · peopleware.com
Support and onboarding
Peopleware says WFM experts guide initial integration setup and configuration as part of tailored onboarding, with integration specialists available to help.Read 30 Sep 2026 · peopleware.com

Plans and prices

Custom WFM solution Priced on request Tailored functionalities, support, and services; price reflects the selected solution Read 30 Sep 2026 · peopleware.com

Every Peopleware plan and price →

Strong points and limits

Strong points

  • Forecasts workload up to 24 months ahead
  • 15-minute forecasting intervals
  • Scheduling handles skills and employee preferences
  • Browser access on any device
  • Customer data not used for AI training

Limits

  • No free plan
  • Pricing is available only on request
  • Requires tailored solution selection
  • Cloud deployment runs on AWS

Who it suits

It suits contact centers and outsourcers needing forecasting, scheduling, adherence, and intraday workforce management. Browser access, APIs, and connectors support teams integrating existing workforce and customer-service systems.

Verdict

Peopleware combines long-range predictive forecasting with detailed scheduling and workforce controls for contact-center operations. Its cloud delivery, integrations, security statements, and guided onboarding are specified, but pricing requires a quote.

Where Specifiction places it

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