Nextiva vs Peopleware
Nextiva
nextiva.comPeopleware
peopleware.comSide by side
| Figure | Nextiva | Peopleware |
|---|---|---|
| Price from | $15/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 8 | 1 |
| Spec score · Contact Center Workforce Management Software | 8.9 (#4) | 7.1 (#23) |
| Spec score · Customer Service Workforce Management Software | 8.9 (#3) | 7.1 (#11) |
| Headquarters | Scottsdale, Arizona, United States | Düsseldorf, Germany |
| Product | Nextiva describes its cloud phone system as a hosted VoIP PBX for business communications. | Peopleware describes itself as an AI-native workforce management suite for contact centers. |
| Security | Nextiva says its data centers are independently audited and calls are encrypted with TLS and SRTP; it lists SOC 2, PCI-DSS, HIPAA with signed BAAs, GDPR, and HITRUST. | The Trust Center states that Peopleware is ISO/IEC 27001:2022 certified and supports GDPR obligations through a Data Processing Agreement. |
Plans
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
In their own words
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.
Peopleware
Peopleware is a cloud workforce-management suite for contact centers and outsourcers. Predictive AI forecasts workload up to 24 months ahead, with precision to 15-minute intervals. Scheduling can consider employee preferences, skills, shift swaps, shift bidding, multiple sites, and rule compliance. The suite also includes volume and demand forecasting, adherence tracking, intraday management, skills-based scheduling, and agent self-service. Users access it through any browser and device. Integration options include prebuilt cloud connectors, CSV and ODBC exchange, and a REST API; named connectors include ADP, Zendesk, and Freshworks. Peopleware says the service runs on AWS in logically isolated customer environments. Customer data is encrypted at rest and in transit and is not used to train AI or machine-learning systems. The company lists ISO/IEC 27001:2022 certification and GDPR support through a Data Processing Agreement. WFM experts and integration specialists guide tailored onboarding.