Daktela WFM vs Peopleware
Daktela WFM
daktela.comPeopleware
peopleware.comSide by side
| Figure | Daktela WFM | Peopleware |
|---|---|---|
| Price from | €12/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 10 | 1 |
| Spec score · Call Center Workforce Management Software | 9.3 (#1) | 7.0 (#20) |
| Spec score · Customer Service Workforce Management Software | 9.3 (#1) | 7.1 (#11) |
| Spec score · Contact Center Workforce Management Software | 9.3 (#2) | 7.1 (#23) |
| Forecasting | Forecasts use historical calls, chats and emails and account for seasonality, trends and one-off spikes. | Forecasting uses predictive AI to project workload up to 24 months ahead, with precision down to 15-minute intervals. |
| Founded | 2005 | 1995 |
| Headquarters | Prague, Czech Republic | Düsseldorf, Germany |
| Scheduling | It says teams can schedule hundreds of agents for an entire month with one click. | Scheduling can account for employee preferences, skills, shift swaps, shift bidding, multiple sites, and rule compliance. |
| Security | Daktela states that it complies with GDPR and ISO 27001 and regularly conducts external penetration tests on Daktela Cloud. | The Trust Center states that Peopleware is ISO/IEC 27001:2022 certified and supports GDPR obligations through a Data Processing Agreement. |
Plans
Daktela WFM
- AdminFree
- WFM AdminFree
- SMS€12 a month
- Webchat€15 a month
- Agent€20 a month
- WFM Agent€20 a month
- Social€25 a month
- Email€30 a month
- Voice€30 a month
- Omnichannel€86 a month
In their own words
Daktela WFM
Daktela WFM is a shift scheduling tool for omnichannel contact centres, designed to help teams forecast demand, plan agent schedules and monitor coverage. It says a team can schedule hundreds of agents for a month with one click. Forecasts draw on historical contact centre data; optimization uses real-time data, compliance monitoring and a drag-and-drop interface. AI-powered forecasting is marked as coming soon. Agents can submit availability, ask for shift changes, swap shifts and manage leave through an app. Native integration with Daktela PBX Omnichannel uses existing contact centre data and displays schedules in the contact centre interface. A REST API can connect WFM to other applications, including CRM, payroll and time-and-attendance systems. Daktela describes the service as having 24/7 support. The product page lists pricing from €12 per user per month, and the pricing page advertises a 14-day free trial. A free Admin plan is for users without scheduled shifts; the Agent plan is €20 a month and lists AI shift planning, traffic prediction and 24/7 support.
Peopleware
Peopleware is a cloud workforce-management suite for contact centers and outsourcers. Predictive AI forecasts workload up to 24 months ahead, with precision to 15-minute intervals. Scheduling can consider employee preferences, skills, shift swaps, shift bidding, multiple sites, and rule compliance. The suite also includes volume and demand forecasting, adherence tracking, intraday management, skills-based scheduling, and agent self-service. Users access it through any browser and device. Integration options include prebuilt cloud connectors, CSV and ODBC exchange, and a REST API; named connectors include ADP, Zendesk, and Freshworks. Peopleware says the service runs on AWS in logically isolated customer environments. Customer data is encrypted at rest and in transit and is not used to train AI or machine-learning systems. The company lists ISO/IEC 27001:2022 certification and GDPR support through a Data Processing Agreement. WFM experts and integration specialists guide tailored onboarding.