AgentTime Scheduler

Spec sheet

Purpose

AgentTime imports call volume forecasts and average call lengths by time period to create weekly schedules for agent groups.Read 9 Oct 2026 · portagecommunications.com

Support

The purchase includes unlimited customer support, which the product page says is free forever.Read 9 Oct 2026 · portagecommunications.com

Assigned activities

Schedules can assign inbound or blended outbound phone duty, email, chat, breaks, lunches, meetings, training, and other work activities.Read 9 Oct 2026 · portagecommunications.com

Data location

The company says scheduling data is kept private and local at the customer's site.Read 9 Oct 2026 · portagecommunications.com

Delivery

After purchase, the company emails a download link through WeTransfer and can provide the software on a USB drive with a printed user guide on request.Read 9 Oct 2026 · portagecommunications.com

Flex-shifting

Flex-Shift places outbound calls, email follow-ups, and chat in 15-minute periods and predicts when agents should switch between inbound and other work.Read 9 Oct 2026 · portagecommunications.com

Installation

The company describes AgentTime as a self-contained desktop solution that installs in minutes and requires no on-site installation or training.Read 9 Oct 2026 · portagecommunications.com

Intended customers

The product is described as an optimal scheduling solution designed for small to medium-sized call centers.Read 9 Oct 2026 · portagecommunications.com

Reports and publishing

The publishing tool sends schedules in Excel or HTML, and calculations can be exported to Excel for custom reports and graphs.Read 9 Oct 2026 · portagecommunications.com

Sales availability

Portage Communications says it sells worldwide, but state law has prevented sales of its tangible products to Wisconsin customers since 2015.Read 9 Oct 2026 · portagecommunications.com

Schedule inputs

Schedules use agent availability, priority, preferences, profiles, and shift definitions.Read 9 Oct 2026 · portagecommunications.com

Staffing modules

AgentTime includes Call Center Designer and SimACD to calculate agent levels and test staffing scenarios in a simulated automatic call distributor.Read 9 Oct 2026 · portagecommunications.com

Windows compatibility

AgentTime is compatible with all versions of Microsoft Windows.Read 9 Oct 2026 · portagecommunications.com

Plans and prices

Every AgentTime Scheduler plan and price →

Where Specifiction places it

• Contact Center Workforce Management Software#16 of 337.7
• Call Center Workforce Management Software#13 of 247.7