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Tech riderRev. 4 Oct 2026

CCBox WFM

Ch 226.3of 39 Contact Center Workforce Management Software
  1. 1Runs onWeb
  2. 2Costsfree trial
  3. 3Demand forecastingYes
  4. 4Skills-based schedulingYes
  5. 5Intraday managementYes
  6. 6Omnichannel forecastingYes
6 lines stated Written from the maker's own pages: ccbox.global
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Overview

CCBox WFM is ranked #22 of 39 in contact center workforce management software on Specifiction. It runs on Web. There is no free plan. A free trial is offered.

CCBox WFM plans and pricing

All plans
CCBox WFM Not published Flat fee per agent per month No minimum commitments ccbox.global · 4 Oct 2026

Compared on contact center workforce management software

Free plan
Noccbox.global
Demand forecasting
Yesccbox.global
Skills-based scheduling
Yesccbox.global
Intraday management
Yesccbox.global
Omnichannel forecasting
Yesccbox.global

Facts

Purpose
CCBox WFM is a cloud-based workforce management platform for forecasting and scheduling a contact centre workforce.ccbox.global · 4 Oct 2026
Connections
It has real-time and historic connectors to the contact centre.ccbox.global · 4 Oct 2026
Forecasting
Its forecasting tool supports multiple skills and media and allows forecasts to be edited through interactive graphs.ccbox.global · 4 Oct 2026
Scheduling
Its scheduling system supports multiple skills and media, rotational shifts, and agent optimisation.ccbox.global · 4 Oct 2026
Adherence
It graphically displays each agent’s real-time status against their scheduled activity.ccbox.global · 4 Oct 2026
Deployment
The cloud-based solution runs entirely through a web browser.ccbox.global · 4 Oct 2026
Pricing terms
The maker describes WFM as a flat fee per agent per month with no minimum commitments.ccbox.global · 4 Oct 2026
Trial
The maker’s products page offers one month free trial access to any CCBox Optimise or Enable product.ccbox.global · 4 Oct 2026
Audience
The product is presented for contact centres and says its interface suits both first-time workforce management users and experienced WFM professionals.ccbox.global · 4 Oct 2026

Company

Headquarters
Leeds, United Kingdomccbox.global · 28 Sept 2026

Best CCBox WFM alternatives

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All accessCh 01 Daktela WFM Free planFree trialAndroid from €20/mo7.7 All accessCh 02 Webex App Free planAndroidiOS Free to start7.7 All accessCh 03 Amazon Connect Free trialAndroidAPI 7.2 All accessCh 04 Dialpad Workforce Management AndroidBrowser from $95/mo7.2 All accessCh 05 Mitel Secure Cloud AndroidiOS 7.2 All accessCh 06 Nextiva AndroidBrowser from $15/mo7.0

Where it ranks on Specifiction

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Sources