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Best CCBox WFM Alternatives in 2026

Updated

20 tools from contact center workforce management software ranked against CCBox WFM on the same published basis.

  1. 1
    Daktela WFM Free plan AndroidapiiOSMacWeb €20/mo7.7
    CCBox WFM vs Daktela WFM
  2. 2
    Webex App Free plan AndroidiOSMacWebWin Free7.7
    CCBox WFM vs Webex App
  3. 3
    Amazon Connect Free trial AndroidapiiOSWeb 7.2
    CCBox WFM vs Amazon Connect
  4. 4
    Dialpad Workforce Management AndroidextensioniOSMacWeb $95/mo7.2
    CCBox WFM vs Dialpad Workforce Management
  5. 5
    Mitel Secure Cloud AndroidiOSMacWebWin 7.2
    CCBox WFM vs Mitel Secure Cloud
  6. 6
    Nextiva AndroidextensioniOSLinuxMac $15/mo7.0
    CCBox WFM vs Nextiva
  7. 7
    8x8 Contact Center AndroidapiiOSMacWeb 6.9
    CCBox WFM vs 8x8 Contact Center
  8. 8
    Genesys Workforce Engagement Management AndroidiOSMacWebWin £2.33/mo6.9
    CCBox WFM vs Genesys Workforce Engagement Management
  9. 9
    Avaya Aura Private Cloud AndroidapiiOSMacWeb 6.8
    CCBox WFM vs Avaya Aura Private Cloud
  10. 10
    GetWFM Free plan apiWeb Free6.7
    CCBox WFM vs GetWFM
  11. 11
    RingCentral RingCX apiMacWebWin $65/mo6.7
    CCBox WFM vs RingCentral RingCX
  12. 12
    Avaya Workforce Engagement Workforce Management AndroidiOSself-hostedWeb 6.6
    CCBox WFM vs Avaya Workforce Engagement Workforce Management
  13. 13
    FrontLine Atlas Free trial apiWeb $15/mo6.6
    CCBox WFM vs FrontLine Atlas
  14. 14
    Pipkins Vantage Point iOSMacWeb 6.6
    CCBox WFM vs Pipkins Vantage Point
  15. 15
    QStory Workforce Management AndroidiOSWeb 6.6
    CCBox WFM vs QStory Workforce Management
  16. 16
    RingCX AI Workforce Management AndroidapiiOSWeb $65/mo6.6
    CCBox WFM vs RingCX AI Workforce Management
  17. 17
    Verint Workforce Management AndroidapiiOSWeb 6.6
    CCBox WFM vs Verint Workforce Management
  18. 18
    Agentforce Contact Center WebiOSAndroid $50/mo6.5
    CCBox WFM vs Agentforce Contact Center
  19. 19
    Aspect Workforce AndroidapiiOSself-hostedWeb 6.5
    CCBox WFM vs Aspect Workforce
  20. 20
    Enghouse CCaaS apiWeb 6.4
    CCBox WFM vs Enghouse CCaaS

CCBox WFM alternatives compared

#ToolScoreFree planFromRuns on
1Daktela WFM7.7Free plan€20/moAndroid, API, iOS, Mac, Web, Windows
2Webex App7.7Free planFreeAndroid, iOS, Mac, Web, Windows
3Amazon Connect7.2No—Android, API, iOS, Web
4Dialpad Workforce Management7.2No$95/moAndroid, Browser, iOS, Mac, Web, Windows
5Mitel Secure Cloud7.2No—Android, iOS, Mac, Web, Windows
6Nextiva7.0No$15/moAndroid, Browser, iOS, Linux, Mac, Web, Windows
78x8 Contact Center6.9No—Android, API, iOS, Mac, Web, Windows
8Genesys Workforce Engagement Management6.9No£2.33/moAndroid, iOS, Mac, Web, Windows
9Avaya Aura Private Cloud6.8No—Android, API, iOS, Mac, Web, Windows
10GetWFM6.7Free planFreeAPI, Web
11RingCentral RingCX6.7No$65/moAPI, Mac, Web, Windows
12Avaya Workforce Engagement Workforce Management6.6No—Android, iOS, self-hosted, Web
13FrontLine Atlas6.6No$15/moAPI, Web
14Pipkins Vantage Point6.6No—iOS, Mac, Web
15QStory Workforce Management6.6No—Android, iOS, Web
16RingCX AI Workforce Management6.6No$65/moAndroid, API, iOS, Web
17Verint Workforce Management6.6No—Android, API, iOS, Web
18Agentforce Contact Center6.5No$50/moWeb, iOS, Android
19Aspect Workforce6.5No—Android, API, iOS, self-hosted, Web
20Enghouse CCaaS6.4No—API, Web
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Questions about CCBox WFM alternatives

What is the best alternative to CCBox WFM?

Daktela WFM, number 1 in contact center workforce management software with a score of 7.7 out of 10. The others here: Webex App, Amazon Connect, Dialpad Workforce Management and 16 more.

What is the best free alternative to CCBox WFM?

Daktela WFM is the best-ranked alternative with a free plan. 3 of the 20 alternatives here publish a free plan on their own pricing pages.

How are these alternatives ranked?

Ranked on what each maker publishes, the fullest spec sheet first: how deeply the product is documented, the platforms it runs on, a free tier or trial to test it, and its standing.