Avaya Workforce Engagement Workforce Management

avaya.com

WebiOSAndroidSelf-hosted

Visit avaya.com

Spec score 7.5 #18 of 33 in Contact Center Workforce Management Software

Spec sheet

Purpose: Workforce Management is part of Avaya Experience Platform Workforce Engagement, a suite of cloud services for workforce optimization.Read 8 Oct 2026 · support.avaya.com
Security: The deployment guide says connections between desktops, mobile devices, archive storage, identity providers, and the service use encrypted channels.Read 8 Oct 2026 · support.avaya.com
Adapters: Workforce Management integration packages can collect contact statistics and real-time employee state data, and can export schedules, employee data, and time records.Read 8 Oct 2026 · support.avaya.com
Cloud deployment: The Avaya Experience Platform Workforce Engagement deployment is described as a zero-footprint SaaS offering with cloud-hosted WFO services managed by the service provider.Read 8 Oct 2026 · support.avaya.com
Communication data: Integration services receive CTI events and WFM and Performance Management data feeds from communication infrastructure such as a switch or ACD.Read 8 Oct 2026 · support.avaya.com
Company headquarters: Avaya lists its corporate headquarters at 350 Mt. Kemble Avenue, Morristown, New Jersey 07960, USA.Read 8 Oct 2026 · avaya.com
Customer responsibilities: The customer is responsible for the communication infrastructure, which may be on premises or in a third-party cloud, and for desktop and mobile applications.Read 8 Oct 2026 · support.avaya.com
Forecasting and scheduling: The Workforce Management capability supports forecasting and scheduling for large employee populations and complex scheduling periods.Read 8 Oct 2026 · documentation.avaya.com
Hiring: Workforce Management uses AI and virtual interviewing to assess applicants and is described as helping improve candidate quality, time to hire, and employee retention.Read 8 Oct 2026 · documentation.avaya.com
Identity management: Customers can use a third-party identity provider for Workforce Engagement identities or ask the service provider to manage them.Read 8 Oct 2026 · support.avaya.com
Mobile access: The deployment guide describes mobile applications for users, including Workforce Management applications.Read 8 Oct 2026 · support.avaya.com
Pricing: Avaya's product page directs visitors to contact Avaya rather than listing a Workforce Management price.Read 8 Oct 2026 · avaya.com
Suite capabilities: The Workforce Engagement suite includes Workforce Management, Performance Management, interaction recording, quality management, interaction analytics, and desktop and process analytics.Read 8 Oct 2026 · support.avaya.com