Tech riderRev. 8 Oct 2026
Avaya Workforce Engagement Workforce Management
- 1Runs onAndroid, iOS, self-hosted, Web
- 2CostsNot stated by the maker
- 3Demand forecastingYes
- 4Skills-based schedulingYes
- 5Intraday managementYes
4 lines stated Written from the maker's own pages: avaya.com
Overview
Avaya Workforce Engagement Workforce Management is ranked #12 of 39 in contact center workforce management software on Specifiction. It runs on Android, iOS, Self-hosted, Web.
Avaya Workforce Engagement Workforce Management plans and pricing
All plansAvaya Workforce Engagement Workforce Management Not published No public price stated · Contact Avaya for details avaya.com · 8 Oct 2026
Compared on contact center workforce management software
Facts
- Purpose
- Workforce Management is part of Avaya Experience Platform Workforce Engagement, a suite of cloud services for workforce optimization.support.avaya.com · 8 Oct 2026
- Forecasting and scheduling
- The Workforce Management capability supports forecasting and scheduling for large employee populations and complex scheduling periods.documentation.avaya.com · 8 Oct 2026
- Hiring
- Workforce Management uses AI and virtual interviewing to assess applicants and is described as helping improve candidate quality, time to hire, and employee retention.documentation.avaya.com · 8 Oct 2026
- Suite capabilities
- The Workforce Engagement suite includes Workforce Management, Performance Management, interaction recording, quality management, interaction analytics, and desktop and process analytics.support.avaya.com · 8 Oct 2026
- Communication data
- Integration services receive CTI events and WFM and Performance Management data feeds from communication infrastructure such as a switch or ACD.support.avaya.com · 8 Oct 2026
- Adapters
- Workforce Management integration packages can collect contact statistics and real-time employee state data, and can export schedules, employee data, and time records.support.avaya.com · 8 Oct 2026
- Mobile access
- The deployment guide describes mobile applications for users, including Workforce Management applications.support.avaya.com · 8 Oct 2026
- Cloud deployment
- The Avaya Experience Platform Workforce Engagement deployment is described as a zero-footprint SaaS offering with cloud-hosted WFO services managed by the service provider.support.avaya.com · 8 Oct 2026
- Customer responsibilities
- The customer is responsible for the communication infrastructure, which may be on premises or in a third-party cloud, and for desktop and mobile applications.support.avaya.com · 8 Oct 2026
- Security
- The deployment guide says connections between desktops, mobile devices, archive storage, identity providers, and the service use encrypted channels.support.avaya.com · 8 Oct 2026
- Identity management
- Customers can use a third-party identity provider for Workforce Engagement identities or ask the service provider to manage them.support.avaya.com · 8 Oct 2026
- Pricing
- Avaya's product page directs visitors to contact Avaya rather than listing a Workforce Management price.avaya.com · 8 Oct 2026
Company
- Company headquarters
- Avaya lists its corporate headquarters at 350 Mt. Kemble Avenue, Morristown, New Jersey 07960, USA.avaya.com · 8 Oct 2026
Best Avaya Workforce Engagement Workforce Management alternatives
See all 20 All accessCh 01 Daktela WFM Free planFree trialAndroid from €20/mo7.7 All accessCh 02 Webex App Free planAndroidiOS Free to start7.7 All accessCh 03 Amazon Connect Free trialAndroidAPI 7.2 All accessCh 04 Dialpad Workforce Management AndroidBrowser from $95/mo7.2 All accessCh 05 Mitel Secure Cloud AndroidiOS 7.2 All accessCh 06 Nextiva AndroidBrowser from $15/mo7.0
Where it ranks on Specifiction
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Sources
- support.avaya.com/css/public/documents/101078957· checked 8 Oct 2026
- documentation.avaya.com/en-us/home/bundle/avaya-experience-plat· checked 8 Oct 2026
- support.avaya.com/css/public/documents/101065377· checked 8 Oct 2026
- avaya.com/en/products/workforce-engagement/· checked 8 Oct 2026
- avaya.com/en/contacts/· checked 8 Oct 2026