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SureWFM

surewfm.com

From $599/mo Web
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Spec score 7.0 #12 of 21 in Customer Service Workforce Management Software

Spec sheet

Purpose
SureWFM is a workforce management platform for contact centers and BPOs covering forecasting, scheduling, agent self-service, and real-time intraday management.Read 4 Oct 2026 · surewfm.com
Deployment
SureWFM describes itself as web-based and says it has no on-premises installation.Read 4 Oct 2026 · surewfm.com
Integrations
Custom integration/API work can connect SureWFM to phone systems, HR or timekeeping systems, and CRMs; standard connectors start at $800 per project.Read 4 Oct 2026 · surewfm.com
Security
SureWFM says row-level security isolates tenant data, automated tests check isolation on every database-layer change, and the platform is hosted in ap-southeast-1, Singapore.Read 4 Oct 2026 · surewfm.com
Support
Starter includes email support with a two-business-day response, Growth includes priority chat and email with a one-business-day response, and Partner includes same-business-day priority support.Read 4 Oct 2026 · surewfm.com
Agent self-service
Agents can view schedules and standing, bid for shifts using transparent performance tiers, request swaps, and manage leave.Read 4 Oct 2026 · surewfm.com
Calculation trace
Forecast results include Erlang C inputs, intermediate values, shrinkage, occupancy caps, and the engine version used.Read 4 Oct 2026 · surewfm.com
Channels
The forecasting page specifies voice queues plus backlog-aware modeling for deferred work such as email, chat, and back-office queues.Read 4 Oct 2026 · surewfm.com
Company background
The company says its founders built SureWFM after more than 13 years in contact-center operations and workforce management.Read 4 Oct 2026 · surewfm.com
Forecasting
It creates interval-level volume and AHT forecasts from uploaded history and calculates staffing requirements with a forward/backward Erlang C engine.Read 4 Oct 2026 · surewfm.com
Intraday management
The real-time grid tracks Original, Revised, Projected, and Actual values, supports intraday reforecasting, and projects end-of-day service level and over/under FTE-hours.Read 4 Oct 2026 · surewfm.com
Scheduling
Schedules can be automatically generated against a locked forecast, with live required-versus-scheduled coverage, edit guardrails, undo/redo, and locking.Read 4 Oct 2026 · surewfm.com
Security roadmap
The product page lists dashboards and reporting, along with an enterprise pack for advanced security posture and scale readiness, as coming soon.Read 4 Oct 2026 · surewfm.com

Plans and prices

Starter $599 a month month to month Up to 100 agents · 1 LOB · 1 site · up to 5 user accounts · 2 onboarding sessions · email support, 2-business-day response Read 4 Oct 2026 · surewfm.com
Growth $899 a month month to month 101–300 agents · Multi-LOB · 1 site · up to 15 user accounts · 4 onboarding sessions · partial regeneration · white-label branding · priority chat and email, 1-business-day response Read 4 Oct 2026 · surewfm.com
Partner $1,500 a month Custom; month to month or annual; from $1,500/mo 301–800 agents · Multi-LOB · multi-site · fully managed · unlimited user accounts · dedicated WFM advisory · custom integrations included Read 4 Oct 2026 · surewfm.com

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