Aspect Workforce vs SureWFM
Aspect Workforce
aspect.comSureWFM
surewfm.comSide by side
| Figure | Aspect Workforce | SureWFM |
|---|---|---|
| Price from | $1/mo | $599/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 2 | 3 |
| Spec score · Customer Service Workforce Management Software | 8.9 (#2) | 7.0 (#12) |
| Spec score · Contact Center Workforce Management Software | 8.8 (#5) | 7.0 (#25) |
| Deployment | Aspect says Workforce supports on-premise, hosted, private cloud, and public cloud deployment models. | SureWFM describes itself as web-based and says it has no on-premises installation. |
| Forecasting | The platform uses multi-model forecasting that learns from demand patterns and adapts in real time. | It creates interval-level volume and AHT forecasts from uploaded history and calculates staffing requirements with a forward/backward Erlang C engine. |
| Integrations | WorkforceOS integrates with HR, payroll, and business intelligence systems, and Aspect says the platform also provides open APIs. | Custom integration/API work can connect SureWFM to phone systems, HR or timekeeping systems, and CRMs; standard connectors start at $800 per project. |
| Intraday management | Aspect promotes real-time adherence and intraday performance monitoring to identify and correct service problems before they escalate. | The real-time grid tracks Original, Revised, Projected, and Actual values, supports intraday reforecasting, and projects end-of-day service level and over/under FTE-hours. |
| Purpose | Aspect Workforce is a workforce management solution for contact centers that supports scheduling, forecasting, and performance tracking. | SureWFM is a workforce management platform for contact centers and BPOs covering forecasting, scheduling, agent self-service, and real-time intraday management. |
| Scheduling | The product supports schedule management, shift swaps, availability checks, and automated approvals. | Schedules can be automatically generated against a locked forecast, with live required-versus-scheduled coverage, edit guardrails, undo/redo, and locking. |
| Security | Aspect lists SOC 2 Type II, PCI DSS v4.0, ISO 27001, multi-factor authentication, and Zero Trust architecture among Workforce Cloud security features. | SureWFM says row-level security isolates tenant data, automated tests check isolation on every database-layer change, and the platform is hosted in ap-southeast-1, Singapore. |
| Support | Aspect says its technical support team is available 24/7. | Starter includes email support with a two-business-day response, Growth includes priority chat and email with a one-business-day response, and Partner includes same-business-day priority support. |
Plans
In their own words
Aspect Workforce
Aspect Workforce is workforce management software for contact centers, covering forecasting, scheduling, and performance tracking. Its forecasting is described as AI-powered and intended to help teams anticipate demand and make staffing decisions. Scheduling tools cover schedule management, shift swaps, availability checks, and automated approvals. Real-time adherence dashboards and intraday monitoring provide operational insights. Employees can use the Cloud Workforce interface for schedule self-service, and the mobile app lets them view or edit schedules, submit and track requests, and receive in-app notifications. The iOS and Android app is available to customers who activate the new Cloud Workforce. WorkforceOS integrates with HR, payroll, and business intelligence systems, and the platform provides open APIs. Deployment options include on-premise, hosted, private cloud, and public cloud. Aspect lists SOC 2 Type II, PCI DSS v4.0, ISO 27001, multi-factor authentication, and Zero Trust architecture among Workforce Cloud security features. Technical support is available 24/7. Aspect describes Workforce Experience for large enterprise contact centers operating across multiple sites, regions, and countries, including deployments of 5,000 or more seats. Pricing is per seat, tiered and tailored to team size, with a custom quote.