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SPECIFICTION
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RingCX AI Workforce Management

ringcentral.com

From $65/mo WebiOSAndroidAPI
Visit ringcentral.com
Spec score 7.4 #20 of 33 in Contact Center Workforce Management Software

What it is

RingCX AI Workforce Management helps contact centers plan staffing, manage schedule adherence, and support agents. Its forecasting engines analyze historical data to predict demand, and teams can create unlimited forecasts with what-if analysis. Schedules can be generated from forecasts, while automated intraday planning helps teams prepare staffing changes as interaction volumes shift. Dashboards and real-time alerts track adherence; automatic attendance tracking records clock-ins and breaks. Agents can view schedules, bid on shifts, accept adjustment offers, and manage time off in one interface. RingCentral says its mobile app gives agents and supervisors access on the go. The product is cloud-based, with Android, iOS, web, and API platforms listed. RingCentral’s contact center offers over 500 pre-built integrations and APIs, including native Salesforce, HubSpot, and Zendesk integrations. Pricing is listed from $20 per user per month; the RingCX plan is listed at $65 a month. Annual payment can save up to 15%. RingCX’s listed security certifications include ISO 27001, ISO 27017, ISO 27018, ISO 22301, C5, PCI, and SOC reports.

Spec sheet

Purpose
RingCX AI Workforce Management helps contact centers plan staffing, manage schedule adherence, and support agents.Read 30 Sep 2026 · ringcentral.com
Intended users
The product page describes the offering for contact centers seeking to manage staffing across channels and empower agents and supervisors.Read 30 Sep 2026 · ringcentral.com
Integrations
RingCentral says its contact center offers over 500 pre-built integrations and APIs, including native integrations with Salesforce, HubSpot, and Zendesk.Read 30 Sep 2026 · ringcentral.com
Support
The WFM product page directs users seeking product support to RingCentral’s Support Center.Read 30 Sep 2026 · ringcentral.com
Adherence and attendance
Dashboards and real-time alerts track adherence, and automatic attendance tracking records when agents clock in or take breaks.Read 30 Sep 2026 · ringcentral.com
Agent tools
Agents can view schedules, bid on shifts, accept shift adjustment offers, and manage time off in one interface.Read 30 Sep 2026 · ringcentral.com
AI forecasts
It uses multiple forecasting engines to analyze historical data and predict demand.Read 30 Sep 2026 · ringcentral.com
Forecast scenarios
The page says users can create unlimited forecasts with what-if analysis.Read 30 Sep 2026 · ringcentral.com
Intraday staffing
Automated schedule adjustment planning helps teams create strategies to staff up or down as interaction volumes change.Read 30 Sep 2026 · ringcentral.com
Mobile access
RingCentral says its WFM mobile app lets agents and supervisors use workforce management on the go.Read 30 Sep 2026 · ringcentral.com
Pricing detail
The RingCX pricing page says annual payment can save up to 15%, but does not display a WFM-specific price in its opened page text.Read 30 Sep 2026 · ringcentral.com
Scheduling
Users can generate multiple schedules from a forecast with a few clicks.Read 30 Sep 2026 · ringcentral.com
Security certifications
RingCX is listed for ISO 27001, ISO 27017, ISO 27018, ISO 22301, C5, PCI, and SOC reports on RingCentral’s compliance site.Read 30 Sep 2026 · ringcentral.com

Plans and prices

RingCX $65 a month Unlimited minutes · core contact center features and AI tools Read 30 Sep 2026 · ringcentral.com

Every RingCX AI Workforce Management plan and price →

Strong points and limits

Strong points

  • Unlimited forecasts with what-if analysis
  • Real-time adherence alerts and attendance tracking
  • Agents can manage schedules and time off
  • Cloud deployment with mobile platforms

Limits

  • Starting price is $20 per user per month
  • RingCX plan is listed at $65 a month
  • Annual payment is needed for the stated savings

Who it suits

It suits contact centers that need to forecast demand, plan staffing across channels, monitor adherence, and give agents schedule self-service. Agents and supervisors can also use the workforce-management mobile app.

Verdict

RingCX AI Workforce Management brings forecasting, scheduling, adherence monitoring, and agent self-service together for contact centers. Review the listed per-user starting price and separate RingCX plan price when evaluating cost.

Where Specifiction places it

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