Skip to content
SPECIFICTION
Get listed

Eleveo Workforce Management

eleveo.com

WebAPISelf-hosted
Visit eleveo.com
Spec score 7.5 #10 of 21 in Customer Service Workforce Management Software

What it is

Eleveo Workforce Management helps contact centers plan staffing around multichannel demand and agent skills. It uses historical data for forecasting and supports forecast adjustments. Scheduling includes multiple skills and channels, AI-powered automatic scheduling, drag-and-drop editing, and remote or on-site agents. Managers can track standard and real-time schedule adherence, with immediate notifications when an agent falls out of adherence. Agents can submit PTO requests, swap shifts, view schedules by day, week or month, and sync them through iCalendar. The application supports Chrome, Edge, Firefox and Safari, and deployment options include on-premises, hybrid and cloud. Listed integrations include Cisco, Genesys Pure Engage, Amazon Connect, Microsoft Teams, Unify OpenScape Xpert and AudioCodes. The Webex Contact Center integration transfers historical demand and agent performance data, and supports user synchronization and single sign-on. Forecasting requires historical data in Eleveo's CSV format at 15-minute intervals or an automatic importer; without it, forecasting is not fully functional. Pricing is on request, with support and professional services included in the licensing cost.

Spec sheet

Purpose
Eleveo WFM helps contact centers maintain the right number of agents with the right skills at the right time.Read 1 Oct 2026 · eleveo.com
Deployment
Eleveo supports on-premises, hybrid, and cloud deployment methodologies.Read 1 Oct 2026 · eleveo.com
Integrations
Eleveo lists integrations with Cisco, Genesys Pure Engage, Amazon Connect, Microsoft Teams, Unify OpenScape Xpert, and AudioCodes.Read 1 Oct 2026 · eleveo.com
Security
Eleveo reports regular security screening, internal-process audits, vulnerability scans, SOC2 assessment, AWS Foundational Security Best Practices, CIS Benchmark, OWASP ASVS Level 3, and OWASP Top 10 reviews.Read 1 Oct 2026 · eleveo.com
Support
Eleveo provides regional support by phone and email, and its pricing page says support and professional services are included in the licensing cost.Read 1 Oct 2026 · eleveo.com
Headquarters
Prague, Czech RepublicRead 28 Sep 2026 · eleveo.com
Founded
1999Read 28 Sep 2026 · eleveo.com
Adherence
The product provides standard and real-time schedule adherence with immediate notifications when an agent is out of adherence.Read 1 Oct 2026 · eleveo.com
Agent tools
Agents can submit PTO requests, swap shifts, view schedules by day/week/month, and sync schedules through iCalendar.Read 1 Oct 2026 · eleveo.com
Browser access
The WFM application supports Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari.Read 1 Oct 2026 · help.eleveo.com
Cloud security
Eleveo says its cloud solutions use encryption in transit and at rest, granular access controls, backups, disaster recovery, isolated customer instances, and access auditing.Read 1 Oct 2026 · eleveo.com
Company scale
Eleveo says it has more than 200 employees, supports 90 countries, and averages 30 days for implementation.Read 1 Oct 2026 · eleveo.com
Forecasting
The product provides multichannel forecasting and forecasting adjustments using historical data.Read 1 Oct 2026 · eleveo.com
Forecasting requirement
Forecasting requires historical data in Eleveo's CSV format at 15-minute intervals or an automatic importer; without data, forecasting is not fully functional.Read 1 Oct 2026 · help.eleveo.com
Scheduling
Scheduling includes multi-skill and multi-channel scheduling, AI-powered auto scheduling, drag-and-drop editing, and remote or on-site agent scheduling.Read 1 Oct 2026 · eleveo.com
Webex integration
The Webex Contact Center integration transfers historical demand and agent performance data into Eleveo WFM and supports user synchronization and single sign-on.Read 1 Oct 2026 · eleveo.com

Plans and prices

Workforce Optimization Suite Priced on request WFM · WFO · WFM + WFO · subscription pricing for on-prem/hybrid · SaaS pricing Read 1 Oct 2026 · eleveo.com

Every Eleveo Workforce Management plan and price →

Strong points and limits

Strong points

  • Forecasts multichannel demand and supports forecast adjustments.
  • AI-powered scheduling and drag-and-drop editing are available.
  • Agents can request PTO and swap shifts.
  • Supports on-premises, hybrid and cloud deployment.
  • Support and professional services are included in licensing.

Limits

  • Pricing is available on request.
  • Forecasting requires 15-minute CSV data or an importer.
  • Without that data, forecasting is not fully functional.

Who it suits

Eleveo WFM suits contact centers coordinating forecasts and schedules across channels, skills and remote or on-site teams. It is also suited to organizations that can supply the required historical forecasting data.

Verdict

Eleveo WFM combines forecasting, scheduling and adherence tools with agent self-service. Buyers should confirm that their historical data meets the forecasting requirement and request pricing for their deployment.

Where Specifiction places it

Alternatives to Eleveo Workforce ManagementAll alternatives →