Goodfeedback
goodfeedback.org
What it is
Goodfeedback is an AI-powered review-management platform for businesses of different sizes. It creates branded QR codes and links that send satisfied customers to review sites while routing unhappy customers to private feedback forms. Supported sources include Google Maps, Tripadvisor, Trustpilot, Yelp, and custom links; documented syncing covers Google My Business, Tripadvisor, Trustpilot, and Yelp. AI can generate personalized Google-review replies automatically or with one click. A quality gate blocks inappropriate replies and flags suspicious patterns for manual review. The dashboard follows ratings, response rates, and review trends across locations and exports PDF reports. Monitoring alerts are available, and the service runs on the web and through an API. Plans include Starter at €19 a month, Professional at €49 a month, and Business from €129 a month, plus a seven-day trial without a credit card. Business supports up to 20 locations and 3,000 monthly AI replies.
Spec sheet
- What it does
- GoodFeedback is an AI review-management service that collects customer feedback, routes customers to review sites or private forms, analyzes sentiment, and helps businesses respond.Read 14 Oct 2026 · goodfeedback.org
- Product
- GoodFeedback is an AI-powered review management platform for businesses of all sizes.Read 4 Oct 2026 · goodfeedback.org
- Free plan
- NoRead 22 Sep 2026 · goodfeedback.org
- Integrations
- The documentation identifies Google Business Profile, Tripadvisor, Trustpilot and Yelp as integrations used to sync reviews or direct customers.Read 14 Oct 2026 · goodfeedback.org
- Support
- Support is available by email and live chat; chat hours are listed as 9 AM–6 PM PST, and Business customers are stated to have 24/7 urgent support access.Read 4 Oct 2026 · goodfeedback.org
- Founded
- GoodFeedback says it was founded in 2025.Read 14 Oct 2026 · goodfeedback.org
- AI reply languages
- The AI reply feature lists support for more than 20 languages, including English, French, Arabic, Spanish, German, Italian, Portuguese, Japanese, Korean, Chinese, Russian, Turkish, Indonesian, Hindi and Bengali.Read 14 Oct 2026 · goodfeedback.org
- AI response assistance
- YesRead 22 Sep 2026 · goodfeedback.org
- AI responses
- Its AI generates personalized replies to Google reviews, either automatically or with one click.Read 4 Oct 2026 · goodfeedback.org
- AI review replies
- Its AI reads Google review text, star rating, author and previous replies, then drafts a response in the review language and an appropriate tone.Read 14 Oct 2026 · goodfeedback.org
- AI sentiment analysis
- GoodFeedback analyzes feedback sentiment and produces insights intended to help businesses identify trends.Read 14 Oct 2026 · goodfeedback.org
- AI usage terms
- The terms say AI-generated output may contain errors and customers are responsible for reviewing content before publishing where applicable.Read 4 Oct 2026 · goodfeedback.org
- Analytics
- A single dashboard tracks ratings, response rates, and review trends across locations, with PDF report export.Read 4 Oct 2026 · goodfeedback.org
- API availability
- Custom integrations and API access are offered to enterprise customers through the sales team.Read 14 Oct 2026 · goodfeedback.org
- Auto-reply bot
- An automatic reply bot can publish Google-review responses on a schedule without manual posting for each review.Read 14 Oct 2026 · goodfeedback.org
- Company scale claim
- The company page claims more than 10,000 active businesses, 50 million reviews analyzed, 99.9% uptime and customers in more than 150 countries.Read 14 Oct 2026 · goodfeedback.org
- Compliance claim
- The legal page claims GDPR and CCPA compliance, annual SOC 2 Type II audits and ISO 27001 certification.Read 14 Oct 2026 · goodfeedback.org
- Credit rollover
- Unused AI credits do not roll over to the next billing period.Read 4 Oct 2026 · goodfeedback.org
- Customer segments
- The documentation describes use for single-location businesses through multi-branch chains, and the site lists solutions for doctors, hotels, restaurants, dentists, home services, multi-location businesses, and agencies.Read 4 Oct 2026 · goodfeedback.org
- Dashboard analytics
- The product dashboard tracks ratings, response rates, feedback trends and sentiment across locations.Read 14 Oct 2026 · goodfeedback.org
- Documentation depth
- The documentation includes getting-started guides, feature articles, integrations, billing, account settings, team permissions, multi-location and FAQs.Read 14 Oct 2026 · goodfeedback.org
- Enterprise options
- The contact page says custom integrations and API access are available for enterprise customers.Read 4 Oct 2026 · goodfeedback.org
- Feedback collection
- It creates branded QR codes and links that route happy customers to review platforms and unhappy customers to private feedback forms.Read 4 Oct 2026 · goodfeedback.org
- Feedback routing
- The feedback flow sends positive experiences toward public review pages and directs neutral or negative experiences to private feedback forms.Read 14 Oct 2026 · goodfeedback.org
- Independent description: AI bot
- The LinkedIn post says the AI review bot can automatically produce professional replies to Google reviews.Read 14 Oct 2026 · linkedin.com
- Independent description: no app
- The LinkedIn post says customers can use the QR flow without downloading an app or creating an account.Read 14 Oct 2026 · linkedin.com
- Independent description: private recovery
- The LinkedIn post presents private feedback as a way for businesses to understand problems and make them right before customers leave public criticism.Read 14 Oct 2026 · linkedin.com
- Independent description: QR workflow
- A LinkedIn product post describes customers scanning a QR code, sharing feedback privately when something is wrong, and being sent to Google or Tripadvisor when satisfied.Read 14 Oct 2026 · linkedin.com
- Independent description: setup time
- The LinkedIn post advertises setup in about two minutes.Read 14 Oct 2026 · linkedin.com
- Limit: AI credits
- AI reply credits are capped by plan and reset at the billing renewal, with 100 per month on Starter, 500 on Professional and 3,000 on Business.Read 14 Oct 2026 · goodfeedback.org
- Limit: branding
- GoodFeedback branding can be removed only on Professional and Business plans.Read 14 Oct 2026 · goodfeedback.org
- Limit: platform scope for replies
- AI replies and automatic posting are described for Google reviews; Tripadvisor, Trustpilot and Yelp are used for routing customers rather than replying.Read 14 Oct 2026 · goodfeedback.org
- Limit: trial duration
- The free access period lasts seven days and the pricing page does not list a permanent free tier.Read 14 Oct 2026 · goodfeedback.org
- Location limit
- 1Read 22 Sep 2026 · goodfeedback.org
- Manual approval
- Users can edit an AI-generated response before posting it directly to Google.Read 14 Oct 2026 · goodfeedback.org
- Monitoring alerts
- YesRead 22 Sep 2026 · goodfeedback.org
- Multi-location
- Professional supports five locations and Business supports twenty locations, with centralized management.Read 14 Oct 2026 · goodfeedback.org
- PDF reports
- Paid plans include PDF export for reporting and trend analysis.Read 14 Oct 2026 · goodfeedback.org
- Plan limits
- Business plans cover up to 20 locations and 3,000 monthly AI replies; the pricing page directs businesses needing more to contact sales.Read 4 Oct 2026 · goodfeedback.org
- Privacy promise
- The company says it does not sell personal data and provides user controls for access, deletion and portability.Read 14 Oct 2026 · goodfeedback.org
- QR code generation
- Businesses can create branded QR codes for customer-feedback collection at different locations and touchpoints.Read 14 Oct 2026 · goodfeedback.org
- Quality gate
- The quality gate blocks replies containing profanity, hate speech or severe policy violations and flags suspicious responses for review.Read 14 Oct 2026 · goodfeedback.org
- Review sources
- Google Maps,Tripadvisor,Trustpilot,Yelp,custom linksRead 22 Sep 2026 · goodfeedback.org
- Safety controls
- The homepage says its quality gate blocks inappropriate replies and flags suspicious AI patterns for manual review.Read 4 Oct 2026 · goodfeedback.org
- SDKs
- The reviewed documentation and contact pages do not list a public SDK.Read 14 Oct 2026 · goodfeedback.org
- Security claim
- GoodFeedback states that data is encrypted in transit with TLS 1.3 and encrypted at rest.Read 14 Oct 2026 · goodfeedback.org
- Self-hosting
- The reviewed product pages describe a hosted web service and provide no self-hosting installation option.Read 14 Oct 2026 · goodfeedback.org
- Support channels
- Support is offered by email, dashboard tickets and live chat, with published weekday and Saturday hours.Read 14 Oct 2026 · goodfeedback.org
- Support response limits
- Starter advertises a 48-hour response, Professional 24 hours and Business four hours.Read 14 Oct 2026 · goodfeedback.org
- Supported destinations
- The service supports Google Maps, Trustpilot, Tripadvisor, Yelp, and custom links as review destinations.Read 14 Oct 2026 · goodfeedback.org
- Team access
- The documentation describes invitations, role assignment and location-level access management for team members.Read 14 Oct 2026 · goodfeedback.org
- Trial terms
- Paid plans include a 7-day trial with no credit card required.Read 4 Oct 2026 · goodfeedback.org
Plans and prices
Free Trial Free 7 days 1 business location · 1 feedback page · unlimited QR printing · 5 AI replies · internal use only Read 14 Oct 2026 · goodfeedback.org
Starter €19 a month monthly; annual option advertises 2 months free 1 business location · 2 feedback pages · unlimited QR printing · 100 Google AI replies/month · Google Reviews and extra review platforms · basic analytics · PDF export · 48-hour support response Read 14 Oct 2026 · goodfeedback.org
Professional €49 a month monthly; annual option advertises 2 months free 5 business locations · 10 feedback pages · unlimited QR printing · 500 Google AI replies/month · extra review platforms · custom review links · advanced analytics · PDF export · branding removal · 24-hour support response Read 14 Oct 2026 · goodfeedback.org
Business €129 a month from €129/month; annual option advertises 2 months free 20 business locations · unlimited feedback pages · unlimited QR printing · 3,000 Google AI replies/month · extra review platforms · custom review links · business analytics · PDF export · branding removal · 4-hour support response Read 14 Oct 2026 · goodfeedback.org
Strong points and limits
Strong points
- Branded QR codes and private feedback routing
- AI-generated Google review replies
- Cross-location ratings and trend dashboard
- PDF report export and monitoring alerts
- Seven-day trial without credit card
Limits
- No free plan
- Business limits include 20 locations
- Unused AI credits do not roll over
- AI output may contain errors
Who it suits
It suits businesses and agencies managing reviews for one location or multiple branches, including doctors, hotels, restaurants, dentists, and home services. Enterprise customers can request custom integrations and API access.
Verdict
Goodfeedback combines review collection, response assistance, monitoring, and reporting with location-based plans. Its safeguards and trial help evaluation, but published AI limits and review responsibilities should be considered.
Where Specifiction places it
- Online Reputation Management Software#3 of 618.8
- AI Review Response Generators#2 of 258.8
- Review Management Software#39 of 1648.4
