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Cloutly

cloutly.com

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Spec score 8.7 #6 of 61 in Online Reputation Management Software

What it is

Cloutly is a customer-experience platform for service businesses, available through the web and an API. It combines review requests, customer messaging and review insights. Review campaigns can send text and email requests with configurable timing and follow-ups that stop after a review arrives. Its inbox gathers customer texts, reviews and social messages, and can prepare reply drafts for review. Users can question review data and examine themes and trends by location and week. Named integrations include Square, Mindbody, Zenoti, Nookal, Clover, HubSpot, Klaviyo, Mailchimp, Xero and Zapier. The REST API is available on every plan. An MCP connector lets Claude or ChatGPT read reviews, reports and locations, with early access on Growth. Plans start at $39/mo, and a 14-day trial is offered without a credit card. SMS campaigns and inbox messages share credits, charged per 160-character segment.

Spec sheet

What it does
Cloutly is a customer-experience platform that collects, monitors and analyzes reviews for service businesses.Read 14 Oct 2026 · cloutly.com
Product
Cloutly describes itself as a customer-experience platform for service businesses that combines reviews, messaging and actionable insights.Read 9 Oct 2026 · cloutly.com
Trial
The maker offers a 14-day trial without a credit card.Read 9 Oct 2026 · cloutly.com
API
Cloutly says its REST API is available on every plan.Read 9 Oct 2026 · cloutly.com
Integrations
Named integrations include Square, Mindbody, Zenoti, Nookal, Clover, HubSpot, Klaviyo, Mailchimp, Xero and Zapier.Read 14 Oct 2026 · cloutly.com
Security
The privacy policy says Cloutly takes reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure.Read 9 Oct 2026 · cloutly.com
Support
The Enterprise plan includes founder-led support, according to the pricing comparison.Read 9 Oct 2026 · cloutly.com
Headquarters
Varsity Lakes, Queensland, AustraliaRead 28 Sep 2026 · cloutly.com
AI responses
AI drafts replies and insights, but a person must approve and send or publish the result.Read 14 Oct 2026 · cloutly.com
API scope
Documented API operations cover businesses, reviews, replies and sending review invitations, with standard GET, POST, PUT and DELETE methods.Read 14 Oct 2026 · help.cloutly.com
Apple requirements
The iOS app requires iOS or iPadOS 12.0 or later; Mac use requires macOS 11.0 or later with an Apple M1 chip or later.Read 14 Oct 2026 · apps.apple.com
Apple update status
The latest listed version is 1.1.7 from December 11, 2023, with bug fixes and security updates.Read 14 Oct 2026 · apps.apple.com
Campaign attribution
Campaign reporting shows sent, opened, clicked and resulting reviews, with reviews credited to staff members.Read 14 Oct 2026 · cloutly.com
Company legal name
The maker is Cloutly Co Pty Ltd, Australian company number 637 155 045.Read 14 Oct 2026 · cloutly.com
Company profile
LinkedIn lists Cloutly as a privately held advertising-services company headquartered on the Gold Coast with 2–10 employees and founded in 2019.Read 14 Oct 2026 · au.linkedin.com
Connected AI
Claude and ChatGPT can connect through Cloutly's MCP endpoint at https://mcp.cloutly.com/mcp.Read 14 Oct 2026 · cloutly.com
Data export
Customers can export data in CSV and, where enabled, through the API; after cancellation a 30-day export window is provided.Read 14 Oct 2026 · cloutly.com
Funding
A June 27, 2022 announcement reported a A$500,000 pre-seed round led by Unify Ventures and Palm Beach Ventures.Read 14 Oct 2026 · cloutly.com
Inbox
Its inbox brings together customer texts, reviews and social messages, and can draft replies for users to review.Read 9 Oct 2026 · cloutly.com
Intended customers
The maker describes the product for service businesses, including single-location businesses, multi-location networks and franchise groups.Read 9 Oct 2026 · cloutly.com
Licence
The terms grant subscription access, prohibit reverse engineering and competing products, and do not publish an open-source licence.Read 14 Oct 2026 · cloutly.com
Limit: Capterra scope
A Capterra reviewer said Cloutly is a review platform rather than a complete SEO platform.Read 14 Oct 2026 · capterra.com
Limit: Capterra trial
One Capterra reviewer complained that important features were unavailable during the free trial.Read 14 Oct 2026 · capterra.com
Limit: G2 mobile app
The G2 reviewer said the iPhone app had limited functionality.Read 14 Oct 2026 · g2.com
Praise: Capterra usability
Capterra reviewers repeatedly described setup and campaign deployment as easy and praised live chat and local support.Read 14 Oct 2026 · capterra.com
Praise: G2 support
The G2 reviewer praised responsive human chat, flexibility and Cloutly's capture of negative reviews.Read 14 Oct 2026 · g2.com
Praise: GetApp support
GetApp reviews praise customization, quick support and a locally developed service.Read 14 Oct 2026 · getapp.com
Privacy and hosting
Cloutly's privacy policy says its production platform and database are hosted on Google Cloud Platform in Belgium and encrypted in transit and at rest.Read 9 Oct 2026 · cloutly.com
QR review links
QR codes and links can be used at counters, tables, receipts or vehicles and track opens and staff attribution.Read 14 Oct 2026 · cloutly.com
Rating on Apple App Store
5.0 out of 5 from 1 ratingRead 14 Oct 2026 · apps.apple.com
Rating on Capterra
5.0 out of 5 from 8 reviewsRead 14 Oct 2026 · capterra.com
Rating on G2
5.0 out of 5 from 1 reviewRead 14 Oct 2026 · g2.com
Rating on GetApp
5.0 out of 5 from 8 verified reviewsRead 14 Oct 2026 · getapp.com
Rating on Software Advice
5.0 out of 5 from 8 reviewsRead 14 Oct 2026 · softwareadvice.com
REST API
The REST API is available on every plan at https://app.cloutly.com/api/v1 and uses an x-api-key header.Read 14 Oct 2026 · help.cloutly.com
Review campaigns
Campaigns trigger from payment, completed order or appointment events and can send up to four timed SMS or email messages.Read 14 Oct 2026 · cloutly.com
Review insights
Users can ask questions about their reviews and inspect themes and trends by location and week.Read 9 Oct 2026 · cloutly.com
Review requests
It sends review requests by text and email, with timing and follow-ups that can be configured to stop when a review arrives.Read 9 Oct 2026 · cloutly.com
Review suppression
Contacts who reviewed within the previous 90 days are skipped and repeat visitors are matched by email or phone.Read 14 Oct 2026 · cloutly.com
Security controls
Stated controls include role and location scoped permissions, account separation, SSO, rate limiting, staff access logs and vendor due diligence.Read 14 Oct 2026 · cloutly.com
Security hosting
Production systems run on Google Cloud in Belgium and data is encrypted in transit and at rest.Read 14 Oct 2026 · cloutly.com
Self-hosting
Cloutly documentation describes a hosted API and hosted iframe integration, with no self-hosting option stated.Read 14 Oct 2026 · docs.cloutly.com
SMS allowance
Review campaign texts and inbox messages draw from the same balance, with one credit per 160-character segment; additional credits can be bought in pay-as-you-go packs.Read 9 Oct 2026 · cloutly.com
TrustRadius listing
TrustRadius lists a Basic SaaS plan at $27 per month and says a free trial is available.Read 14 Oct 2026 · trustradius.com
Unified inbox
The inbox combines reviews from supported sites with Facebook Messenger, Instagram direct messages and customer texts or emails.Read 14 Oct 2026 · cloutly.com

Plans and prices

Starter Price not published Billed monthly. Cancel before renewal; yearly billing is upfront with one month free. Google and Facebook reviews · 50 SMS credits/month · review widgets · QR codes · social auto-share Read 14 Oct 2026 · cloutly.com
Essentials Price not published Billed monthly. Cancel before renewal; yearly billing is upfront with one month free. 100 SMS credits/month · 39 review sites · two-way SMS · video testimonials · Messenger and Instagram DMs · lead forms Read 14 Oct 2026 · cloutly.com
Growth Price not published Billed monthly. Cancel before renewal; yearly billing is upfront with one month free. 200 SMS credits/month · competitor tracking · staff leaderboard · review analysis · Connected AI early access · listings management · AI search visibility · chatbots · remove branding Read 14 Oct 2026 · cloutly.com
Enterprise Priced on request Priced for the network after a pilot. Portfolio AI analysis · sentiment by venue · prescriptive issues · multi-venue roll-up · custom integrations · founder-led support Read 14 Oct 2026 · cloutly.com

Every Cloutly plan and price →

Strong points and limits

Strong points

  • Review requests support text and email
  • Inbox combines texts, reviews and social messages
  • REST API available on every plan
  • Integrates with Square, HubSpot and Zapier
  • 14-day trial without a credit card

Limits

  • No free plan
  • SMS campaigns and inbox share credits
  • Additional SMS credits cost extra
  • MCP connector is early access on Growth

Who it suits

It suits service businesses ranging from single locations to multi-location networks and franchise groups. Teams needing review outreach, shared messaging and location-based review analysis may find its features relevant.

Verdict

Cloutly puts review outreach, messaging and review analysis in one service-business platform. Check the shared SMS balance and paid pricing before choosing a plan.

Where Specifiction places it

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