Cloutly vs Nextiva
Cloutly
cloutly.comNextiva
nextiva.comSide by side
| Figure | Cloutly | Nextiva |
|---|---|---|
| Price from | — | $15/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 8 |
| Spec score · Online Reputation Management Software | 8.7 (#6) | 9.0 (#2) |
| Company profile | LinkedIn lists Cloutly as a privately held advertising-services company headquartered on the Gold Coast with 2–10 employees and founded in 2019. | LinkedIn lists Nextiva as privately held, founded in 2008, headquartered in Scottsdale, Arizona, with 1,001–5,000 employees. |
| Headquarters | Varsity Lakes, Queensland, Australia | Scottsdale, Arizona, United States |
| Integrations | Named integrations include Square, Mindbody, Zenoti, Nookal, Clover, HubSpot, Klaviyo, Mailchimp, Xero and Zapier. | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. |
| Product | Cloutly describes itself as a customer-experience platform for service businesses that combines reviews, messaging and actionable insights. | Nextiva describes its cloud phone system as a hosted VoIP PBX for business communications. |
| Rating on Apple App Store | 5.0 out of 5 from 1 rating | 4.2 out of 5 from 7.1K ratings for NextivaONE. |
| Rating on Capterra | 5.0 out of 5 from 8 reviews | 4.6 out of 5 from 919 reviews. |
| Rating on G2 | 5.0 out of 5 from 1 review | 4.5 out of 5 from 3,677 reviews. |
| Rating on GetApp | 5.0 out of 5 from 8 verified reviews | 4.6 out of 5 from 919 reviews. |
| Security | The privacy policy says Cloutly takes reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure. | Nextiva says its data centers are independently audited and calls are encrypted with TLS and SRTP; it lists SOC 2, PCI-DSS, HIPAA with signed BAAs, GDPR, and HITRUST. |
| Support | The Enterprise plan includes founder-led support, according to the pricing comparison. | The cloud phone system pricing page says all plans include 24/7 customer support. |
| What it does | Cloutly is a customer-experience platform that collects, monitors and analyzes reviews for service businesses. | Nextiva provides a cloud business communications and unified customer-experience platform combining VoIP, messaging, meetings, contact-center functions and customer-data workflows. |
Plans
Cloutly
- StarterPrice not published
- EssentialsPrice not published
- GrowthPrice not published
- EnterprisePriced on request
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
In their own words
Cloutly
Cloutly is a customer-experience platform for service businesses, available through the web and an API. It combines review requests, customer messaging and review insights. Review campaigns can send text and email requests with configurable timing and follow-ups that stop after a review arrives. Its inbox gathers customer texts, reviews and social messages, and can prepare reply drafts for review. Users can question review data and examine themes and trends by location and week. Named integrations include Square, Mindbody, Zenoti, Nookal, Clover, HubSpot, Klaviyo, Mailchimp, Xero and Zapier. The REST API is available on every plan. An MCP connector lets Claude or ChatGPT read reviews, reports and locations, with early access on Growth. Plans start at $39/mo, and a 14-day trial is offered without a credit card. SMS campaigns and inbox messages share credits, charged per 160-character segment.
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.