ReviewTrackers vs Superchat
ReviewTrackers
reviewtrackers.comSuperchat
superchat.comSide by side
| Figure | ReviewTrackers | Superchat |
|---|---|---|
| Price from | $89/mo | €89/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 6 |
| Spec score · Review Management Software | 9.2 (#4) | 9.3 (#2) |
| API authentication | The observed API uses HTTP Basic authentication and exposes a credential-exchange endpoint at /auth. | API calls use an X-API-KEY header over HTTPS, and the documented token currently has global read and write scope. |
| Data protection | Its GDPR Data Processing Addendum says the provider will implement risk-appropriate technical and organizational security measures and comply with GDPR Article 32 requirements. | Superchat says customer data is stored encrypted on servers in the EU, with hosting in Frankfurt, and is not used to train AI models. |
| Founded | The company was founded in 2012 and launched its web product in January 2013. | 2020 |
| Free plan | No | Yes |
| Headquarters | ReviewTrackers is headquartered in Chicago, Illinois. | Berlin, Germany |
| Integrations | Documented integrations include Google Business Profile, Facebook, Brandwatch, Hootsuite, OpenTable and Zapier. | Official pages advertise more than 30 integrations, including HubSpot and Shopify, with Zapier and Make options. |
| Licence | The service and API remain ReviewTrackers intellectual property; customers receive limited use rights and may not reverse engineer or redistribute them. | Superchat is proprietary hosted software; its terms prohibit copying, decompiling, source-code examination and transferring platform access. |
| Rating on G2 | 4.6 out of 5 from 161 reviews | 4.6 out of 5 from 121 reviews |
| Rating on GetApp | 4.7 out of 5 from 172 reviews | 4.8 out of 5 from 316 reviews |
| Rating on Google Play | 3.8 out of 5 from 21 reviews | 4.1 out of 5 from 189 reviews |
| Request channels | email_and_sms | multichannel |
| Review management | The Starter plan includes alerts, dashboards, review and feedback requests, review responding, and unlimited users. | Users can combine Google, ProvenExpert, Trustpilot and other review portals, send invitations and monitor ratings centrally. |
| Monitoring alerts | Yes | Yes |
| Review sources | Google,Facebook,Yelp,Tripadvisor,Healthgrades,Vitals,and 100+ additional sources | Google,ProvenExpert,Trustpilot,and custom links |
Plans
ReviewTrackers
- Customizable Reputation Management Experience$89 a month
- Data OnlyPriced on request
- EssentialPriced on request
- StarterPriced on request
Superchat
- FreeFree
- Basic€89 a month
- Professional€149 a month
- Advanced€299 a month
- FreeFree
- CustomPrice not published
In their own words
ReviewTrackers
ReviewTrackers is a paid reputation-management service for businesses monitoring customer feedback and improving customer experiences. It gathers reviews from Google, Facebook, Yelp, Tripadvisor, Healthgrades, Vitals, and more than 100 additional sources. Businesses can request reviews by email and SMS, receive monitoring alerts, use AI response assistance, and publish review display widgets. Starter includes alerts, dashboards, review and feedback requests, review responding, and unlimited users. Essential adds experience analysis and competitor insights. Data Only combines review data from more than 100 sources for analysis in a platform chosen by the customer. Add-ons include local listings, local search rank, managed services, white label, employer brand, and App Store packages. Integrations include Google Business Profile, Apple Maps, Hootsuite, and OpenTable. The service runs on web, iOS, and Android. Pricing is on request, paid annually per location per month, with no free plan.
Superchat
Superchat combines reputation management with a multichannel customer inbox. It brings reviews from Google, ProvenExpert, Trustpilot and custom links into one place, lets users send invitations through customers’ preferred channels, and provides review links and reminder templates. Monitoring alerts are included. The inbox covers WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email and SMS. Integrations are available through direct connections, Zapier, Make and the Superchat API from the Advanced plan onward. Professional includes one AI agent and automations; Advanced includes three AI agents. Superchat offers web, Android, iOS, macOS and Windows access, with mobile apps supporting replies and push notifications. The Free plan is free with one WhatsApp number, one employee access and 30 active contacts. Paid plans start at €89 a month, billed monthly, with a stated 12-month minimum contract.