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ReviewTrackers

reviewtrackers.com

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Spec score 9.2 #4 of 164 in Review Management Software

What it is

ReviewTrackers is a paid reputation-management service for businesses monitoring customer feedback and improving customer experiences. It gathers reviews from Google, Facebook, Yelp, Tripadvisor, Healthgrades, Vitals, and more than 100 additional sources. Businesses can request reviews by email and SMS, receive monitoring alerts, use AI response assistance, and publish review display widgets. Starter includes alerts, dashboards, review and feedback requests, review responding, and unlimited users. Essential adds experience analysis and competitor insights. Data Only combines review data from more than 100 sources for analysis in a platform chosen by the customer. Add-ons include local listings, local search rank, managed services, white label, employer brand, and App Store packages. Integrations include Google Business Profile, Apple Maps, Hootsuite, and OpenTable. The service runs on web, iOS, and Android. Pricing is on request, paid annually per location per month, with no free plan.

Spec sheet

What it does
ReviewTrackers is reputation and customer-review software that aggregates reviews, supports responses and review requests, and analyzes customer feedback.Read 15 Oct 2026 · getapp.com
Purpose
ReviewTrackers provides reputation management and insights tools to help businesses monitor customer feedback and improve customer experiences.Read 9 Oct 2026 · reviewtrackers.com
Free plan
NoRead 21 Sep 2026 · reviewtrackers.com
Integrations
Documented integrations include Google Business Profile, Facebook, Brandwatch, Hootsuite, OpenTable and Zapier.Read 15 Oct 2026 · reviewtrackers.com
Compliance
The company states that it supports HIPAA through a BAA, PCI compliance through Stripe, and GDPR through a data-processing addendum.Read 15 Oct 2026 · reviewtrackers.com
Support
The company provides a support portal and ticket filing for technical issues, with phone contacts listed for several regions.Read 15 Oct 2026 · reviewtrackers.com
Headquarters
ReviewTrackers is headquartered in Chicago, Illinois.Read 15 Oct 2026 · linkedin.com
Founded
The company was founded in 2012 and launched its web product in January 2013.Read 15 Oct 2026 · builtinchicago.org
Add-ons
Listed add-ons include local listings management, local search rank, managed services, white label, employer brand, and App Store packages.Read 9 Oct 2026 · reviewtrackers.com
AI response assistance
YesRead 21 Sep 2026 · reviewtrackers.com
Analysis
The Essential plan adds experience analysis and competitor insights to Starter features.Read 9 Oct 2026 · reviewtrackers.com
API authentication
The observed API uses HTTP Basic authentication and exposes a credential-exchange endpoint at /auth.Read 15 Oct 2026 · apis.io
API documentation depth
An independent API audit reports that the developer portal is credential-gated and that no machine-readable API specification is publicly published.Read 15 Oct 2026 · apis.io
App-store monitoring
An App Store package monitors customer feedback from Google Play and the iOS App Store.Read 15 Oct 2026 · reviewtrackers.com
Company size
LinkedIn lists the company size as 51–200 employees.Read 15 Oct 2026 · linkedin.com
Competitor insights
The Essential plan adds competitor insights to help compare reputation performance.Read 15 Oct 2026 · reviewtrackers.com
Compliance monitoring
The analytics product can flag feedback trends that may indicate business-specific compliance violations for internal escalation.Read 15 Oct 2026 · reviewtrackers.com
Data option
The Data Only plan combines review data from more than 100 sources for analysis in a platform of the customer's choice.Read 9 Oct 2026 · reviewtrackers.com
Data processors
The subprocessors page lists Amazon and Salesforce/Heroku for cloud hosting, with data processing locations in the United States.Read 9 Oct 2026 · reviewtrackers.com
Data protection
Its GDPR Data Processing Addendum says the provider will implement risk-appropriate technical and organizational security measures and comply with GDPR Article 32 requirements.Read 9 Oct 2026 · reviewtrackers.com
Experience analytics
A proprietary natural-language-processing engine identifies sentiment and trends and automatically categorizes customer feedback.Read 15 Oct 2026 · reviewtrackers.com
Funding
Built In Chicago reported a $2 million venture round led by CSA Partners in June 2014.Read 15 Oct 2026 · builtinchicago.org
History
ReviewTrackers says it was created in May 2012 to help companies manage their online reputation.Read 9 Oct 2026 · reviewtrackers.com
Hosting
Customer data is hosted on AWS servers in the United States.Read 15 Oct 2026 · reviewtrackers.com
Legal name
Crunchbase lists the legal entity as Review Trackers, Inc.Read 15 Oct 2026 · crunchbase.com
Licence
The service and API remain ReviewTrackers intellectual property; customers receive limited use rights and may not reverse engineer or redistribute them.Read 15 Oct 2026 · reviewtrackers.com
Limit: implementation and navigation
TrustRadius reviewers mention setup effort for many properties, confusing local-listing terminology and navigation that does not always make sense.Read 15 Oct 2026 · trustradius.com
Limit: mobile reliability
Google Play reviews report inconsistent behavior and blocked content, while another reviewer said the app only showed a login screen.Read 15 Oct 2026 · play.google.com
Limit: service guarantees
The master agreement disclaims guarantees that the service will be uninterrupted, error-free, accurate or complete and says not every online review will be found.Read 15 Oct 2026 · reviewtrackers.com
Limit: source coverage
A G2 reviewer cautions that the product may not capture reviews from every source a business cares about.Read 15 Oct 2026 · g2.com
Local listings
Local listings management is available as an add-on for keeping business-directory information consistent.Read 15 Oct 2026 · reviewtrackers.com
Local search rank
A local-search-rank add-on tracks and grows the geographic search area for selected terms.Read 15 Oct 2026 · reviewtrackers.com
Microsurveys
Microsurveys require a star rating or NPS question and allow up to five additional custom questions.Read 15 Oct 2026 · reviewtrackers.com
Mobile
The pricing comparison lists a Mobile feature, and the App Store package monitors feedback on Google Play and the iOS App Store.Read 9 Oct 2026 · reviewtrackers.com
Monitoring alerts
YesRead 21 Sep 2026 · reviewtrackers.com
Praise: centralization
GetApp reviewers repeatedly praise having reviews from many platforms in one place, with notifications and an easy interface.Read 15 Oct 2026 · getapp.com
Praise: support
GetApp reports that users commonly describe support as responsive, knowledgeable, friendly and effective at resolving issues.Read 15 Oct 2026 · getapp.com
Praise: usability
TrustRadius summaries describe the dashboard as easy to navigate for tracking and analyzing reviews across platforms.Read 15 Oct 2026 · trustradius.com
Pricing limits
Pricing varies by plan and number of locations, and the pricing page says plans are paid annually per location per month.Read 9 Oct 2026 · reviewtrackers.com
Public API
The API can download review data, synchronize CRM, POS and reporting systems, automate responses and support custom applications.Read 15 Oct 2026 · reviewtrackers.com
Rating on Apple App Store
4.8 out of 5 from 244 ratingsRead 15 Oct 2026 · apps.apple.com
Rating on G2
4.6 out of 5 from 161 reviewsRead 15 Oct 2026 · g2.com
Rating on GetApp
4.7 out of 5 from 172 reviewsRead 15 Oct 2026 · getapp.com
Rating on Google Play
3.8 out of 5 from 21 reviewsRead 15 Oct 2026 · play.google.com
Rating on TrustRadius
8 out of 10 from 32 reviews and ratingsRead 15 Oct 2026 · trustradius.com
Request channels
email_and_smsRead 21 Sep 2026 · reviewtrackers.com
Review coverage
The platform monitors reviews from more than 100 online sources, including Google, Facebook, TripAdvisor and Foursquare.Read 15 Oct 2026 · play.google.com
Review display widgets
YesRead 21 Sep 2026 · reviewtrackers.com
Review management
The Starter plan includes alerts, dashboards, review and feedback requests, review responding, and unlimited users.Read 9 Oct 2026 · reviewtrackers.com
Review monitoring
Users can centralize review data, receive alerts and monitor reputation performance across locations.Read 15 Oct 2026 · reviewtrackers.com
Review responses
Google and Facebook reviews can be answered directly from the ReviewTrackers dashboard, with response-status workflow tracking.Read 15 Oct 2026 · reviewtrackers.com
Review solicitation
SMS, email campaigns, landing pages, QR codes and kiosk mode are offered for requesting reviews and feedback.Read 15 Oct 2026 · reviewtrackers.com
Review sources
Google,Facebook,Yelp,Tripadvisor,Healthgrades,Vitals,and 100+ additional sourcesRead 21 Sep 2026 · reviewtrackers.com
Security controls
ReviewTrackers says passwords are bcrypt-hashed, payment-card numbers are not stored, and annual penetration tests plus daily security scans are performed.Read 15 Oct 2026 · reviewtrackers.com
Social monitoring
ReviewTrackers integrates social and review monitoring so teams can work with both in one workflow.Read 15 Oct 2026 · reviewtrackers.com
Zapier integration
The Zapier connection is described as linking ReviewTrackers with more than 2,000 applications for automated workflows.Read 15 Oct 2026 · reviewtrackers.com

Plans and prices

Customizable Reputation Management Experience $89 a month 1 location per month pricing shown as starting price Read 15 Oct 2026 · g2.com
Data Only Priced on request per location review data from 100+ sources · API access Read 15 Oct 2026 · reviewtrackers.com
Essential Priced on request per location Starter features · experience analysis · competitor insights Read 15 Oct 2026 · reviewtrackers.com
Starter Priced on request per location unlimited users · alerts · dashboards · review and feedback requests · review responses Read 15 Oct 2026 · reviewtrackers.com

Every ReviewTrackers plan and price →

Strong points and limits

Strong points

  • More than 100 review sources
  • Email and SMS review requests
  • AI response assistance
  • Unlimited users on Starter
  • Web, iOS, and Android access

Limits

  • No free plan
  • Pricing varies by plan and locations
  • Prices require a request
  • Plans are paid annually per location

Who it suits

It suits businesses needing review requests, monitoring, response support, analysis, or review display across many sources and locations.

Verdict

ReviewTrackers combines review collection, monitoring, responses, widgets, and analysis across a broad source set. Its plan structure and location-based annual billing mean buyers need a quote to determine cost.

Where Specifiction places it

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