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REVIEWS.io

reviews.io

From A$29/mo Free plan WebAPI
Visit reviews.io
Spec score 9.2 #5 of 164 in Review Management Software

What it is

REVIEWS.io is a web service for collecting and displaying customer reviews. Businesses can request reviews by email and SMS, monitor feedback with alerts, use AI assistance when responding, and display reviews in widgets. Listed sources include REVIEWS.io, Google Local, Trustpilot, Yelp, TripAdvisor, Etsy, the Shopify App Store, Salesforce and custom third-party sites, as well as ReviewCentre, Houzz, Check-a-Trade, Yell.com, Yellow Pages, Cargurus, Cars.com, BBB, Highya, ProductReview.com.au, Sitejabber, Idealo, Billiger.de and Trusted Shops. The Free plan includes 25 review invites per month. Essentials lists 300 invites; Start-Up lists 1,500 invites and 100 SMS invites per month; Grow lists 5,000 invites, 100 SMS invites and 100 survey replies per month; Plus lists 10,000 invites with the same monthly SMS and survey-reply allowances as Grow. Prices are listed only for Free. A 14-day trial is also listed. REVIEWS.io was founded in 2012 and is headquartered in Leicester, United Kingdom.

Spec sheet

What it does
REVIEWS.io is a cloud ecommerce platform for collecting, managing and displaying verified company reviews, product reviews, user-generated content and survey feedback.Read 15 Oct 2026 · reviews.io
Free plan
YesRead 21 Sep 2026 · reviews.io
Integrations
The integration catalogue covers Shopify, BigCommerce, WooCommerce, Magento, Klaviyo, Gorgias, Zendesk, TikTok Shop, Shop, Firework, Boost Commerce and other ecommerce and marketing tools.Read 15 Oct 2026 · support.reviews.io
Headquarters
Leicester, United KingdomRead 23 Sep 2026 · reviews.io
Founded
A Leicester city entrepreneurship guide says REVIEWS.io launched in 2010 and was born in 2011 from Callum McKeefery and his wife’s kitchen-table business.Read 15 Oct 2026 · visitleicester.info
AI response assistance
YesRead 21 Sep 2026 · reviews.io
API availability
The public API is restricted to the Plus package.Read 15 Oct 2026 · developer.reviews.io
API functions
Documented API endpoints queue invitations, retrieve company reviews and retrieve product reviews by store and SKU.Read 15 Oct 2026 · support.reviews.io
Company headquarters and size
LinkedIn lists Leicester, England as headquarters and company size of 51–200 employees.Read 15 Oct 2026 · linkedin.com
Company legal entity
The UK Companies House record lists CLEARER.IO UK LTD, formerly named REVIEWS.IO LTD from July 2022 to April 2025.Read 15 Oct 2026 · find-and-update.company-information.service.gov.uk
Data hosting
The privacy policy states that data is stored in the region collected, with servers in the UK, EU, USA and Australia.Read 15 Oct 2026 · reviews.io
Data-processing terms
The data-processing agreement references GDPR/CCPA assistance, standard contractual clauses and security audits, including acceptance of recent ISO 27001 or SOC 2 reports where applicable.Read 15 Oct 2026 · reviews.io
Developer documentation
The developer hub documents invitation, tagging, unsubscribe and webhook endpoints; webhooks POST review-submission data to customer systems.Read 15 Oct 2026 · developer.reviews.io
Documentation depth
The support centre lists more than 1,500 help articles and includes integration, widget, moderation and API guidance.Read 15 Oct 2026 · reviews.io
Google distribution
REVIEWS.io identifies itself as a Google Review Partner and supports Google Seller Ratings, Product Ratings and rich snippets.Read 15 Oct 2026 · support.reviews.io
Licence
REVIEWS.io is proprietary closed-source software and does not publish its application source under an open-source licence.Read 15 Oct 2026 · faun.dev
Limit: paywalled features
G2 reviewers repeatedly say advanced capabilities are placed behind higher-priced plans and can be expensive for smaller businesses.Read 15 Oct 2026 · g2.com
Limit: setup and widgets
G2 reviews mention difficult setup, widget customization limits or widgets conflicting with existing site layouts.Read 15 Oct 2026 · g2.com
Limit: Shopify app
A Shopify reviewer reports clunky theme integration, widget compatibility problems and pricing that is not transparent in the App Store listing.Read 15 Oct 2026 · apps.shopify.com
Limit: Trustpilot complaints
Trustpilot complaints include alleged unexpected charges, plan changes, moderation disputes, support failures and rich-snippet functionality not working for some customers.Read 15 Oct 2026 · trustpilot.com
Monitoring alerts
YesRead 21 Sep 2026 · reviews.io
Notable news
REVIEWS.io announced a redesigned Reputation Manager on August 7, 2026, adding guided setup while retaining invitation distribution, third-party platform management and complaint handling.Read 15 Oct 2026 · updates.reviews.io
Ownership and funding
The company was acquired by AppHub and is now associated with Clearer.io; the Leicester guide describes the pre-acquisition business as bootstrapped without outside investment.Read 15 Oct 2026 · crunchbase.com
Praise: Capterra reviewers
Capterra reviewers praise Google SEO benefits, review ownership, review booster campaigns and perceived value versus Trustpilot.Read 15 Oct 2026 · capterra.com
Praise: support and usability
G2’s review summary repeatedly praises responsive customer support, ease of use and quick issue resolution.Read 15 Oct 2026 · g2.com
Rating on Capterra
4.2 out of 5 from 10 reviews.Read 15 Oct 2026 · capterra.com
Rating on G2
4.8 out of 5 from 657 reviews.Read 15 Oct 2026 · g2.com
Rating on GetApp
4.2 out of 5 from 10 reviews.Read 15 Oct 2026 · getapp.com
Rating on Shopify App Store
4.7 out of 5 from 756 ratings.Read 15 Oct 2026 · apps.shopify.com
Rating on Trustpilot
1.5 out of 5 from 395 reviews.Read 15 Oct 2026 · trustpilot.com
Rating on TrustRadius
8 out of 10 from 10 reviews.Read 15 Oct 2026 · trustradius.com
Reputation management
Reputation Manager monitors connected review destinations and routes configurable invitation shares to external sites such as Trustpilot, Google and Meta.Read 15 Oct 2026 · reviews.io
Request channels
email_and_smsRead 21 Sep 2026 · reviews.io
Review collection
It sends automated email and SMS invitations for company and product reviews, including photo and video submissions.Read 15 Oct 2026 · g2.com
Review display widgets
YesRead 21 Sep 2026 · reviews.io
Review sources
REVIEWS.io,Google Local,Trustpilot,ReviewCentre,Houzz,Check-a-Trade,Yelp,Yell.com,Yellow Pages,Cargurus,Cars.com,BBB,Salesforce,Highya,Etsy,TripAdvisor,ProductReview.com.au,Shopify App Store,Sitejabber,Idealo,Billiger.de,Trusted Shops,and custom third-party sitesRead 21 Sep 2026 · reviews.io
Security and privacy
The privacy policy says REVIEWS.io audits systems for vulnerabilities, applies appropriate security measures and does not store credit-card numbers on website servers.Read 15 Oct 2026 · reviews.io
Self-hosting
The product is delivered as hosted cloud software; the vendor documents integrations and APIs rather than a self-hosted distribution.Read 15 Oct 2026 · trustradius.com
Shopify installation
The Shopify integration installs through the REVIEWS.io dashboard and Shopify app, with invitations triggered when orders are fulfilled.Read 15 Oct 2026 · support.reviews.io
Widgets
The widget library supplies selectable company or product layouts and installation code, and API users can build custom widgets.Read 15 Oct 2026 · support.reviews.io

Plans and prices

Free Free 25 review invites per month Read 21 Sep 2026 · support.reviews.io
Free (Shopify only) Free 25 review invites/month · basic review collection · Shopify App Store only Read 15 Oct 2026 · support.reviews.io
Essentials A$29 a month annually 300 review invites/month · product and company reviews · photo and video collection Read 15 Oct 2026 · reviews.io
Start-Up A$99 a month annually 1,500 review invites/month · Google Seller Ratings · Google Rich Snippets · review importing · 100 SMS invites/month Read 15 Oct 2026 · reviews.io
Grow A$299 a month annually 5,000 review invites/month · Reputation Manager · AI review summary · competitor analysis · 100 SMS invites/month · 100 survey replies/month Read 15 Oct 2026 · reviews.io
Plus A$499 a month annually 10,000 review invites/month · API access · AI review replies · translation · shoppable UGC galleries · Bazaarvoice syndication · customer success manager Read 15 Oct 2026 · reviews.io

Every REVIEWS.io plan and price →

Strong points and limits

Strong points

  • Invitations by email and SMS
  • Alerts for monitoring reviews
  • AI response assistance
  • Free plan includes 25 monthly invites

Limits

  • Free plan is limited to 25 monthly invites
  • Web is the only listed platform

Who it suits

It suits businesses that want to invite customers to review them, monitor feedback and display reviews online. Its listed sources and invitation volumes may be useful when comparing plans.

Verdict

REVIEWS.io combines review requests, monitoring, response assistance and display widgets.

Where Specifiction places it

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