REVIEWS.io vs Superchat
REVIEWS.io
reviews.ioSuperchat
superchat.comSide by side
| Figure | REVIEWS.io | Superchat |
|---|---|---|
| Price from | A$29/mo | €89/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 6 | 6 |
| Spec score · Review Management Software | 9.2 (#5) | 9.3 (#2) |
| Documentation depth | The support centre lists more than 1,500 help articles and includes integration, widget, moderation and API guidance. | Developer documentation includes getting-started guides, API reference pages, authentication, channels, messages and webhook guidance. |
| Founded | A Leicester city entrepreneurship guide says REVIEWS.io launched in 2010 and was born in 2011 from Callum McKeefery and his wife’s kitchen-table business. | 2020 |
| Free plan | Yes | Yes |
| Headquarters | Leicester, United Kingdom | Berlin, Germany |
| Integrations | The integration catalogue covers Shopify, BigCommerce, WooCommerce, Magento, Klaviyo, Gorgias, Zendesk, TikTok Shop, Shop, Firework, Boost Commerce and other ecommerce and marketing tools. | Official pages advertise more than 30 integrations, including HubSpot and Shopify, with Zapier and Make options. |
| Licence | REVIEWS.io is proprietary closed-source software and does not publish its application source under an open-source licence. | Superchat is proprietary hosted software; its terms prohibit copying, decompiling, source-code examination and transferring platform access. |
| Rating on Capterra | 4.2 out of 5 from 10 reviews. | 4.8 out of 5 from 316 reviews |
| Rating on G2 | 4.8 out of 5 from 657 reviews. | 4.6 out of 5 from 121 reviews |
| Rating on GetApp | 4.2 out of 5 from 10 reviews. | 4.8 out of 5 from 316 reviews |
| Rating on Trustpilot | 1.5 out of 5 from 395 reviews. | 4.5 out of 5 from 613 reviews |
| Request channels | email_and_sms | multichannel |
| Monitoring alerts | Yes | Yes |
| Review sources | REVIEWS.io,Google Local,Trustpilot,ReviewCentre,Houzz,Check-a-Trade,Yelp,Yell.com,Yellow Pages,Cargurus,Cars.com,BBB,Salesforce,Highya,Etsy,TripAdvisor,ProductReview.com.au,Shopify App Store,Sitejabber,Idealo,Billiger.de,Trusted Shops,and custom third-party sites | Google,ProvenExpert,Trustpilot,and custom links |
| What it does | REVIEWS.io is a cloud ecommerce platform for collecting, managing and displaying verified company reviews, product reviews, user-generated content and survey feedback. | Superchat is AI-powered business communication software that centralizes customer messages and automates responses across channels. |
Plans
REVIEWS.io
- FreeFree
- Free (Shopify only)Free
- EssentialsA$29 a month
- Start-UpA$99 a month
- GrowA$299 a month
- PlusA$499 a month
Superchat
- FreeFree
- Basic€89 a month
- Professional€149 a month
- Advanced€299 a month
- FreeFree
- CustomPrice not published
In their own words
REVIEWS.io
REVIEWS.io is a web service for collecting and displaying customer reviews. Businesses can request reviews by email and SMS, monitor feedback with alerts, use AI assistance when responding, and display reviews in widgets. Listed sources include REVIEWS.io, Google Local, Trustpilot, Yelp, TripAdvisor, Etsy, the Shopify App Store, Salesforce and custom third-party sites, as well as ReviewCentre, Houzz, Check-a-Trade, Yell.com, Yellow Pages, Cargurus, Cars.com, BBB, Highya, ProductReview.com.au, Sitejabber, Idealo, Billiger.de and Trusted Shops. The Free plan includes 25 review invites per month. Essentials lists 300 invites; Start-Up lists 1,500 invites and 100 SMS invites per month; Grow lists 5,000 invites, 100 SMS invites and 100 survey replies per month; Plus lists 10,000 invites with the same monthly SMS and survey-reply allowances as Grow. Prices are listed only for Free. A 14-day trial is also listed. REVIEWS.io was founded in 2012 and is headquartered in Leicester, United Kingdom.
Superchat
Superchat combines reputation management with a multichannel customer inbox. It brings reviews from Google, ProvenExpert, Trustpilot and custom links into one place, lets users send invitations through customers’ preferred channels, and provides review links and reminder templates. Monitoring alerts are included. The inbox covers WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email and SMS. Integrations are available through direct connections, Zapier, Make and the Superchat API from the Advanced plan onward. Professional includes one AI agent and automations; Advanced includes three AI agents. Superchat offers web, Android, iOS, macOS and Windows access, with mobile apps supporting replies and push notifications. The Free plan is free with one WhatsApp number, one employee access and 30 active contacts. Paid plans start at €89 a month, billed monthly, with a stated 12-month minimum contract.