AppFollow vs REVIEWS.io
AppFollow
appfollow.io
REVIEWS.io
reviews.ioSide by side
| Figure | AppFollow | REVIEWS.io |
|---|---|---|
| Price from | $19/mo | A$29/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 5 | 6 |
| Spec score · Review Management Software | 9.3 (#3) | 9.2 (#5) |
| Free plan | Yes | Yes |
| Headquarters | Helsinki, Finland | Leicester, United Kingdom |
| Integrations | Documented integrations include Slack, Zendesk, Helpshift, Freshdesk, Intercom, Help Scout, Usedesk, Salesforce, Discord, Microsoft Teams and Tableau. | The integration catalogue covers Shopify, BigCommerce, WooCommerce, Magento, Klaviyo, Gorgias, Zendesk, TikTok Shop, Shop, Firework, Boost Commerce and other ecommerce and marketing tools. |
| Limit: Trustpilot complaints | Trustpilot contains complaints about persistent emails and failed unsubscribe or account access, difficulty cancelling, and a request for revenue estimates. | Trustpilot complaints include alleged unexpected charges, plan changes, moderation disputes, support failures and rich-snippet functionality not working for some customers. |
| Praise: Capterra reviewers | Capterra reviewers commonly praise the unified review dashboard, real-time replies, custom auto-tags, reporting, CRM connections, filters and customer support. | Capterra reviewers praise Google SEO benefits, review ownership, review booster campaigns and perceived value versus Trustpilot. |
| Rating on Capterra | 4.6 out of 5 from 13 reviews. | 4.2 out of 5 from 10 reviews. |
| Rating on G2 | 4.6 out of 5 from 195 reviews. | 4.8 out of 5 from 657 reviews. |
| Rating on GetApp | 4.6 out of 5 from 13 reviews. | 4.2 out of 5 from 10 reviews. |
| Rating on Trustpilot | 3.8 out of 5 from 28 reviews. | 1.5 out of 5 from 395 reviews. |
| What it does | AppFollow is a cloud platform for app-store reputation management, review handling, ASO, app monitoring and competitor analysis. | REVIEWS.io is a cloud ecommerce platform for collecting, managing and displaying verified company reviews, product reviews, user-generated content and survey feedback. |
Plans
AppFollow
- FreeFree
- ASO$19 a month
- Essential$179 a month
- Team$599 a month
- EnterprisePriced on request
REVIEWS.io
- FreeFree
- Free (Shopify only)Free
- EssentialsA$29 a month
- Start-UpA$99 a month
- GrowA$299 a month
- PlusA$499 a month
In their own words
AppFollow
AppFollow collects app feedback so businesses can analyze it and respond. It centralizes app reviews and uses AI to draft personalized replies in any language while maintaining a brand’s tone. AI summaries, custom tags, sentiment analysis, and alerts help teams organize feedback and surface issues. The platform also tracks keyword rankings, search downloads, visibility, conversion, ratings, and reviews by market. Teams can monitor competitors’ public keyword rankings, category positions, ratings, and reviews without access to their store accounts. Listed sources include app stores, Trustpilot, and Steam; connections include support platforms, messaging services, Salesforce, and Tableau. Webhooks and an API can pass reviews or data to other systems. The free plan covers 2 apps, 10 competitor apps, 100 manual replies per month, and 7 days of historical data. ASO costs $19 a month billed yearly; Essential costs $179 a month with monthly billing. AppFollow is based in Helsinki, Finland, and was founded in 2014.
REVIEWS.io
REVIEWS.io is a web service for collecting and displaying customer reviews. Businesses can request reviews by email and SMS, monitor feedback with alerts, use AI assistance when responding, and display reviews in widgets. Listed sources include REVIEWS.io, Google Local, Trustpilot, Yelp, TripAdvisor, Etsy, the Shopify App Store, Salesforce and custom third-party sites, as well as ReviewCentre, Houzz, Check-a-Trade, Yell.com, Yellow Pages, Cargurus, Cars.com, BBB, Highya, ProductReview.com.au, Sitejabber, Idealo, Billiger.de and Trusted Shops. The Free plan includes 25 review invites per month. Essentials lists 300 invites; Start-Up lists 1,500 invites and 100 SMS invites per month; Grow lists 5,000 invites, 100 SMS invites and 100 survey replies per month; Plus lists 10,000 invites with the same monthly SMS and survey-reply allowances as Grow. Prices are listed only for Free. A 14-day trial is also listed. REVIEWS.io was founded in 2012 and is headquartered in Leicester, United Kingdom.