AiSensy vs Chatfuel
AiSensy
aisensy.com
Chatfuel
chatfuel.comSide by side
| Figure | AiSensy | Chatfuel |
|---|---|---|
| Price from | $6/mo | $18/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 17 | 5 |
| Spec score · WhatsApp Marketing Software | 9.4 (#1) | 9.2 (#5) |
| Spec score · Chatbot Builders | 9.3 (#4) | 9.2 (#5) |
| Spec score · Conversational Marketing Software | 9.4 (#1) | 9.2 (#2) |
| Spec score · Messenger Marketing Software | 9.4 (#1) | 9.3 (#2) |
| Company legal name | AiSensy's terms identify the contracting company as AiSensy Communications Private Limited. | The terms identify 200 Labs, Inc. doing business as Chatfuel as the contracting company. |
| Free plan | Yes | No |
| Headquarters | LinkedIn lists the headquarters as Gurgaon, Delhi NCR, India. | United States |
| Human handoff | Agents can take over chatbot conversations, with notifications for bot-to-human transfers. | Yes |
| Integrations | The integration directory advertises more than 2,000 connections and names Shopify, WooCommerce, Razorpay, Zapier, Pabbly, WebEngage and LeadSquared among examples. | Official pricing documentation names Google Sheets, Zapier, Stripe and the Chatfuel API as integrations. |
| Praise: ease of use | G2's review summary reports repeated praise for an intuitive interface and straightforward onboarding. | Independent reviewers repeatedly describe the no-code builder, templates and flow creation as easy to learn and quick to deploy. |
| Praise: support | G2's review summary reports repeated praise for responsive and helpful customer support, while also noting delays in busy periods. | Several Trustpilot reviewers praise fast, helpful staff and assistance with WhatsApp automation and sales workflows. |
| Rating on Apple App Store | 4.0 out of 5 from 105 ratings. | 4.6 out of 5 from 25 ratings |
| Rating on Capterra | 4.4 out of 5 from 5 reviews. | 4.3 out of 5 from 28 reviews |
| Rating on G2 | 4.4 out of 5 from 131 reviews. | 4.4 out of 5 from 45 reviews |
| Rating on Trustpilot | 3.4 out of 5 from 57 reviews. | 2.5 out of 5 from 16 reviews |
| Self-hosting | The product is presented as a hosted web service and the reviewed pages provide no self-hosting option. | SDK documentation says generated applications can be deployed to Vercel, a private server or Docker while using Chatfuel infrastructure. |
| Paid from | 45 | 69 |
| What it does | AiSensy is a WhatsApp engagement platform for marketing broadcasts, automated messages, ads, chatbots, catalogs, payments and shared customer support. | Chatfuel provides AI chatbots and messaging automation for WhatsApp, Instagram, Facebook, TikTok and website chat. |
Plans
AiSensy
- Free ForeverFree
- Basic$45 a month
- Pro$99 a month
- Premium$299 a month
- Unlimited$899 a month
- Free ForeverFree
- Basic$45 a month
- AI Agent Builder add-on$50 a month
- WhatsApp AI Agent Builder$50 a month
- Drag & Drop WhatsApp Chatbot Builder (annual billing)$72 a year
Chatfuel
- Business$69 a month
- Agency S$90 a month
- TrialFree
- Business$18 a month
- Agency S$90 a month
In their own words
AiSensy
AiSensy is a WhatsApp marketing and engagement platform built on official WhatsApp APIs. Businesses can send broadcasts, schedule them up to two months ahead, and use multiple messaging categories. Drag-and-drop chatbots can route conversations to human agents, while AiSensy’s WhatsApp AI agents are described as handling context-aware conversations around the clock. Click-to-WhatsApp ads and WhatsApp Forms capture information in chats. Listed integrations include Shopify, Razorpay, WooCommerce, WebEngage, Zapier, PayU, and LeadSquared; a free API integration can connect APIs and automate notifications from CRMs or portals. The service is available on Android, iOS, and web, with API access. Free Forever costs nothing and has fair-use limits, including up to 200 agents, 500 tags, 100 attributes, and 50 segments. Basic is $45 a month. WhatsApp conversation credits are recharged separately, with per-message charges depending on the recipient’s country. Separate AI Agent Builder and chatbot builder plans are also listed.