Chatfuel vs Voiceflow
Chatfuel
chatfuel.com
Voiceflow
voiceflow.comSide by side
| Figure | Chatfuel | Voiceflow |
|---|---|---|
| Price from | $18/mo | $81/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 5 | 7 |
| Spec score · Chatbot Builders | 9.2 (#5) | 9.5 (#1) |
| AI bot generation | Yes | Yes |
| Company history | Chatfuel says its founding team was accepted into Y Combinator and that the platform has powered more than one billion conversations per month. | The company says it began with Alexa and Google interactive-story experiments in a dorm room and later expanded to voice, chat and connected-device experiences. |
| Deployment channels | multichannel | multichannel |
| Founded | 2015 | 2019 |
| Human handoff | Yes | Yes |
| Integrations | Official pricing documentation names Google Sheets, Zapier, Stripe and the Chatfuel API as integrations. | Native connectors include Zendesk, Salesforce, HubSpot, Shopify, Airtable, Google Sheets, Gmail and Twilio. |
| Knowledge-base answers | Yes | Knowledge bases can connect agent answers to imported information and services such as Zendesk and Shopify. |
| Rating on G2 | 4.4 out of 5 from 45 reviews | 4.5 out of 5 from 115 reviews. |
| Rating on Trustpilot | 2.5 out of 5 from 16 reviews | 4.1 out of 5 from 15 reviews. |
| Security controls | Chatfuel states that its production data centers meet standards including ISO 27001, HIPAA, FedRAMP, SOC 1 and SOC 2. | The security page describes encryption at rest and in transit, customer-managed keys, multi-region backups, vulnerability scanning, penetration tests, SSO, WAF and DDoS protection. |
| Self-hosting | SDK documentation says generated applications can be deployed to Vercel, a private server or Docker while using Chatfuel infrastructure. | An official Voiceflow V2 article describes an enterprise dialog engine that can be self-hosted on internal infrastructure. |
| Visual flow builder | Yes | Yes |
| What it does | Chatfuel provides AI chatbots and messaging automation for WhatsApp, Instagram, Facebook, TikTok and website chat. | Voiceflow provides tools to build, test, deploy and monitor customer-facing chat and voice agents across channels and languages. |
Plans
Chatfuel
- Business$69 a month
- Agency S$90 a month
- TrialFree
- Business$18 a month
- Agency S$90 a month
Voiceflow
- Agencies & PartnersFree
- StarterFree
- Pro$120 a month
- Business$500 a month
- Pro$972 a year
- BusinessesPriced on request
- EnterprisePriced on request
In their own words
Voiceflow
Voiceflow is a platform for building, testing, deploying, and monitoring chat and voice agents across channels and languages. Its builder combines agentic playbooks, deterministic workflows, shared instructions, and guardrails. Teams can review transcripts and call recordings, run evaluations and tests, and track analytics. Agents can reach users through a native chat widget, mobile apps, phone calls, SMS, or custom interfaces built with the Conversations API. Native integrations include Zendesk, Salesforce, HubSpot, Shopify, Airtable, Google Sheets, Gmail, and Twilio. Agents can also connect to external REST APIs, custom Functions, and MCP servers. Teams can choose from major LLM providers or bring their own model. Voiceflow says customer data is not used to train AI or machine-learning models and integrated model providers are configured for zero data retention. Its security information describes encryption at rest with customer-managed keys and encryption in transit using TLS and mTLS. The company was founded in 2019. Agencies and partners have a free-trial plan with usage-based billing; business pricing is available on request. Support includes implementation that can be self-serve or fully managed.