Best WhatsApp Customer Service Software in 2026
Updated
33ranked
1free plans on this page
£3.58/molowest paid tier
11 Oct 2026last checked
Input list WhatsApp Customer Service Software 8 channels on this page · 26 of 64 spec lines stated by the makers
Ch Tool Free planPaid fromShared inboxConversation routingIncluded agent seatsIncluded WhatsApp numbersConversation retentionTeam collaboration Spec sheet Score
26 Infobip Conversations Free planNoPaid fromShared inboxYesConversation routingrulesIncluded agent seats30 agentsIncluded WhatsApp numbersConversation retentionTeam collaborationYes 5/8spec lines stated 6.5
27 WBIZ Free planYesPaid fromShared inboxYesConversation routingskill basedIncluded agent seatsIncluded WhatsApp numbersConversation retentionTeam collaborationYes 4/8spec lines stated 6.5
28 Whatso Free planNoPaid fromShared inboxYesConversation routingmanualIncluded agent seats3 agentsIncluded WhatsApp numbers1 numbersConversation retentionTeam collaboration 5/8spec lines stated 6.5
29 WhatZCRM Free planNoPaid fromShared inboxConversation routingIncluded agent seatsIncluded WhatsApp numbersConversation retentionTeam collaboration 1/8spec lines stated 6.5
30 CM.com WhatsApp Business Platform Free planPaid fromShared inboxYesConversation routingskill basedIncluded agent seatsIncluded WhatsApp numbersConversation retentionTeam collaborationYes 3/8spec lines stated 6.4
31 WATI Free planNoPaid fromShared inboxConversation routingIncluded agent seatsIncluded WhatsApp numbersConversation retentionTeam collaboration 1/8spec lines stated 6.3
32 ZenWapp Free planPaid fromShared inboxYesConversation routingrulesIncluded agent seatsIncluded WhatsApp numbersConversation retentionTeam collaborationYes 3/8spec lines stated 6.1
33 Sprinklr Service Free planNoPaid fromShared inboxYesConversation routingskill basedIncluded agent seatsIncluded WhatsApp numbersConversation retentionTeam collaborationYes 4/8spec lines stated 5.6
Compare all 8 in a table
| # | Tool | Score | Free plan | From | Free plan | Paid from | Shared inbox | Conversation routing |
|---|---|---|---|---|---|---|---|---|
| 26 | Infobip Conversations | 6.5 | No | $530/mo | No | Yes | rules | |
| 27 | WBIZ | 6.5 | Free plan | Free | Yes | Yes | skill_based | |
| 28 | Whatso | 6.5 | No | $29/mo | No | Yes | manual | |
| 29 | WhatZCRM | 6.5 | No | $15/mo | No | |||
| 30 | CM.com WhatsApp Business Platform | 6.4 | £3.58/mo | Yes | skill_based | |||
| 31 | WATI | 6.3 | No | |||||
| 32 | ZenWapp | 6.1 | Yes | rules | ||||
| 33 | Sprinklr Service | 5.6 | No | Yes | skill_based |
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