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SPECIFICTION
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Infobip Conversations

infobip.com

From $530/mo WebiOSAndroidAPI
Visit infobip.com
Spec score 7.9 #19 of 34 in WhatsApp Customer Service Software

Spec sheet

Purpose
Infobip’s cloud contact center is an enterprise cloud service that pairs human agents with AI to resolve routine inquiries and assist with customer conversations.Read 9 Oct 2026 · infobip.com
Integrations
The Infobip Exchange lists Salesforce, HubSpot, Jira, Shopify, and ServiceNow among its platforms and identifies Conversations as a cloud contact center capability.Read 9 Oct 2026 · partners.infobip.com
Headquarters
London, United KingdomRead 28 Sep 2026 · infobip.com
Founded
2006Read 28 Sep 2026 · infobip.com
AI tools
Agent Copilot can surface similar resolved cases, summarize solutions, and suggest tailored responses to agents.Read 9 Oct 2026 · infobip.com
Analytics
The contact center offers real-time and historical dashboards for agent performance, queue wait times, resolution rates, and CSAT, plus conversation transcripts and logs.Read 9 Oct 2026 · infobip.com
Automation
Workflows can tag conversations, send common responses, update statuses, and route cases, while AI chatbots and agents can handle routine inquiries and escalate with context.Read 9 Oct 2026 · infobip.com
Calls
Agents can handle voice and video calls and switch from WhatsApp or Viber messaging to voice while preserving conversation context.Read 9 Oct 2026 · infobip.com
Company founded
Infobip’s company page identifies 2006 as the year it was officially established.Read 9 Oct 2026 · infobip.com
Intended customers
The product is presented as an enterprise contact center and the page describes use cases for retail, financial services, telecoms, and healthcare.Read 9 Oct 2026 · infobip.com
Mobile use
Agents can use a mobile app to access conversation history, customer context, and tools from their phones.Read 9 Oct 2026 · infobip.com
Native channels
The page lists WhatsApp, RCS, SMS, and Viber as native messaging channels delivered through Infobip’s carrier network, alongside voice, live chat, and email.Read 9 Oct 2026 · infobip.com
Omnichannel inbox
The contact center brings messaging, email, social, and voice conversations into one interface with conversation history and customer context.Read 9 Oct 2026 · infobip.com
Routing
Configurable routing uses attributes, agent availability, and workload, and conversations can overflow to backup queues after a defined wait.Read 9 Oct 2026 · infobip.com
Security and privacy
The product page says customer data stays on Infobip-owned infrastructure and states support for GDPR and CCPA privacy requirements, HIPAA, and local data residency requirements.Read 9 Oct 2026 · infobip.com

Plans and prices

AgentOS $530 a month Starting at $530/month; fixed monthly platform fee 30 user seats · Monthly AI credits · 15+ channels · Free unlimited inbound messages · Broadcast with no processing fee · Outbound processing and channel delivery fees apply Read 9 Oct 2026 · infobip.com

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