Odoo Helpdesk vs Whelp
Odoo Helpdesk
odoo.com
Whelp
whelp.coSide by side
| Figure | Odoo Helpdesk | Whelp |
|---|---|---|
| Price from | $2.08/mo | $29/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 6 | 5 |
| Spec score · Help desk software | 9.2 (#2) | 8.8 (#21) |
| Deployment | The Custom plan supports Odoo Online, Odoo.sh, and on-premise hosting; Odoo says Odoo.sh hosting costs are not included. | Premium deployments include on-prem deployment, whitelabel options, custom features and personalized SLAs. |
| Free plan | Yes | Yes |
| Security | Odoo Cloud enforces HTTPS and maintains 14 full database backups for at least three months, replicated across at least three data centers. | Whelp says its cloud connections are end-to-end encrypted and offers two-factor authentication and secure access controls. |
| Shared inbox | Yes | The product provides one shared inbox with unified customer profiles, conversation history, assignment, collaboration and team replies. |
Plans
Odoo Helpdesk
- One App FreeFree
- Standard$31.10 a month
- StandardPriced on request
- Custom$61 a month
- Standard$24.90 a year
- Custom$49 a year
Whelp
- FreeFree
- Standard$29 a month
- Advanced$79 a month
- FreeFree
- PremiumPriced on request
In their own words
Odoo Helpdesk
Odoo Helpdesk organizes, prioritizes, and resolves customer support tickets arriving through email, customizable website forms, and live chat. Teams can use custom stages, automatic assignment, SLA rules, and customer updates. Responses include dynamic email templates, canned live-chat replies, and one-click escalation to a manager. Its Help Center can offer eLearning, community forums, and Knowledge articles, while reporting covers ticket analysis, SLA status, and customer ratings.
The One App Free plan costs nothing for one app and unlimited users on Odoo Online. Installing another app can start a 15-day trial; afterward, the database becomes inaccessible without a paid subscription. Standard costs $31.10 a month, billed monthly, for all apps on Odoo Online per user. Custom costs $61 a month, billed monthly, per user, and includes all apps, external API, and Odoo Online, Odoo.sh, or on-premise deployment; Odoo.sh hosting costs are excluded. Plans include hosting, maintenance, upgrades, and unlimited weekday email support in four listed languages. Odoo states a 99.9% monthly cloud uptime target, excluding planned maintenance.
Whelp
Whelp is a conversational customer support platform that combines AI agents with human support across customer channels. Its shared inbox brings WhatsApp, web chat, SMS, email, voice, Instagram, Messenger and Telegram into one workspace, alongside a unified customer profile and conversation history. AI agents learn from help center content, policies and catalogs; they can look up orders, bookings and accounts, then hand conversations to people with context. Listed channels also include LINE and Viber, and integrations include services such as Shopify, Stripe, Salesforce, Webex and Amazon Connect. Agents can use Whelp in a browser or through iOS and Android apps. The company says its cloud connections are end-to-end encrypted and offers two-factor authentication and secure access controls. Every plan includes unlimited conversations, though Meta bills WhatsApp Business Platform conversation fees separately. The Free plan has one seat. Standard costs $29 a month per seat, and Advanced costs $79 a month per seat.