Front vs Whelp
Front
front.com
Whelp
whelp.coSide by side
| Figure | Front | Whelp |
|---|---|---|
| Price from | $25/mo | $29/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 5 |
| Spec score · Help desk software | 9.2 (#4) | 8.8 (#21) |
| Founded | 2013 | 2019 |
| Free plan | No | Yes |
| Integrations | Front says it offers more than 160 integrations and lists Salesforce, Pipedrive, Jira, Asana, Trello, GitHub and Zapier among supported connections. | Official integrations include Facebook, Instagram, WhatsApp, Telegram, Twilio, Shopify, Stripe, LINE, Viber, Salesforce, Webex, email, LiveChat and Amazon Connect. |
| Rating on Apple App Store | 3.3 out of 5 from 199 ratings | 5.0 out of 5 from 1 rating. |
| Rating on G2 | 4.6 out of 5 from 2,518 reviews | 4.2 out of 5 from 3 reviews. |
| Rating on TrustRadius | 9.2 out of 10 from 119 reviews | TrustRadius lists one Basic cloud plan at $30 per month and says a free trial is available. |
| Shared inbox | Yes | The product provides one shared inbox with unified customer profiles, conversation history, assignment, collaboration and team replies. |
| Paid from | 25 | 29 |
Plans
Whelp
- FreeFree
- Standard$29 a month
- Advanced$79 a month
- FreeFree
- PremiumPriced on request
In their own words
Whelp
Whelp is a conversational customer support platform that combines AI agents with human support across customer channels. Its shared inbox brings WhatsApp, web chat, SMS, email, voice, Instagram, Messenger and Telegram into one workspace, alongside a unified customer profile and conversation history. AI agents learn from help center content, policies and catalogs; they can look up orders, bookings and accounts, then hand conversations to people with context. Listed channels also include LINE and Viber, and integrations include services such as Shopify, Stripe, Salesforce, Webex and Amazon Connect. Agents can use Whelp in a browser or through iOS and Android apps. The company says its cloud connections are end-to-end encrypted and offers two-factor authentication and secure access controls. Every plan includes unlimited conversations, though Meta bills WhatsApp Business Platform conversation fees separately. The Free plan has one seat. Standard costs $29 a month per seat, and Advanced costs $79 a month per seat.