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HESK

hesk.com

From $29.99/mo Free plan WebSelf-hosted
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Spec score 8.4 #27 of 101 in Help desk software

Spec sheet

Purpose
Hesk is help desk software for submitting, tracking, assigning, and resolving support tickets.Read 8 Oct 2026 · hesk.com
Free plan
YesRead 20 Sep 2026 · hesk.com
Support
Hesk Cloud users receive priority one-on-one support, while the Website License includes one year of support and the Advanced License includes five years.Read 8 Oct 2026 · hesk.com
Headquarters
Novo mesto, SloveniaRead 28 Sep 2026 · hesk.com
Founded
2005Read 28 Sep 2026 · hesk.com
Additional features
The product includes canned replies, time tracking, reports, reply ratings, spam prevention, and multi-language support.Read 8 Oct 2026 · hesk.com
Cloud hosting
Hesk Cloud is managed by the Hesk team, which handles hosting, updates, daily backups, SSL, and server maintenance.Read 8 Oct 2026 · hesk.com
Cloud regions
Cloud hosting locations include US East, US Central, US West, the European Union, and Australia.Read 8 Oct 2026 · hesk.com
Company history
Hesk says it began in 2005 and is operated by StyledWeb d.o.o., a privately owned company founded by Hesk's original author.Read 8 Oct 2026 · hesk.com
Customer portal
YesRead 20 Sep 2026 · hesk.com
Email tickets
Hesk Cloud supports POP3 or IMAP email-to-ticket fetching, which is disabled by default and can be enabled by contacting Hesk.Read 8 Oct 2026 · hesk.com
Help center
YesRead 20 Sep 2026 · hesk.com
Included agent seats
10Read 20 Sep 2026 · hesk.com
Knowledge base
Hesk includes a knowledgebase for FAQs, guides, and common solutions.Read 8 Oct 2026 · hesk.com
Limits
The self-hosted license removes branding but does not add features, and its fee excludes hosting, installation, updates, backups, and server configuration.Read 8 Oct 2026 · hesk.com
Self-hosting requirements
Hesk Free runs on PHP/MySQL hosting and lists requirements of PHP 5.6–8.5 and MySQL 5.0.7–9.x or MariaDB.Read 8 Oct 2026 · hesk.com
Self-hosting responsibilities
Hesk Free users handle installation, updates, backups, SSL, cron jobs, server configuration, and email setup themselves.Read 8 Oct 2026 · hesk.com
Target teams
Hesk describes its software as designed for small and medium-sized teams.Read 8 Oct 2026 · hesk.com
Ticket automation
YesRead 20 Sep 2026 · hesk.com
Ticket tools
Tickets can be organized with categories, priorities, statuses, assignments, and history.Read 8 Oct 2026 · hesk.com

Plans and prices

Hesk Free Free Self-hosted installation · PHP/MySQL hosting · Free help desk software Read 20 Sep 2026 · hesk.com
Hesk Advanced License $199.99 a month One-time fee only 5 installations Read 20 Sep 2026 · hesk.com
Hesk Cloud $29.99 a month $29.99 / month + VAT; $299 / year + VAT (save $60) 10 support agents · 10 GB file upload space · unlimited support tickets · statistics module Read 8 Oct 2026 · hesk.com
Hesk Cloud Pro $49.99 a month $49.99 / month + VAT; $499 / year + VAT (save $100) 50 support agents · 50 GB file upload space · Escalate module · Survey module · recurring tickets Read 8 Oct 2026 · hesk.com
Hesk Cloud MAX $99.99 a month $99.99 / month + VAT; $999 / year + VAT (save $200) 200 support agents · 200 GB file upload space · Escalate module · Survey module · recurring tickets Read 8 Oct 2026 · hesk.com
Hesk Free Free Free to download; self-hosted PHP/MySQL hosting · you handle installation, updates, backups, and server configuration Read 8 Oct 2026 · hesk.com
Hesk Website License $49.99, paid once One-time fee only; + VAT One self-hosted installation · branding removal · one year of support Read 8 Oct 2026 · hesk.com
Hesk Advanced License $199.99, paid once One-time fee only; + VAT Five self-hosted installations · branding removal · five years of support Read 8 Oct 2026 · hesk.com

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