Odoo Helpdesk vs Zoho Desk

Odoo Helpdesk organizes, prioritizes, and resolves customer support tickets arriving through email, customizable website forms, and live chat. Teams can use custom stages, automatic assignment, SLA rules, and customer updates. Responses include dynamic email templates, canned live-chat replies, and one-click escalation to a manager. Its Help Center can offer eLearning, community forums, and Knowledge articles, while reporting covers ticket analysis, SLA status, and customer ratings.

The One App Free plan costs nothing for one app and unlimited users on Odoo Online. Installing another app can start a 15-day trial; afterward, the database becomes inaccessible without a paid subscription. Standard costs $31.10 a month, billed monthly, for all apps on Odoo Online per user. Custom costs $61 a month, billed monthly, per user, and includes all apps, external API, and Odoo Online, Odoo.sh, or on-premise deployment; Odoo.sh hosting costs are excluded. Plans include hosting, maintenance, upgrades, and unlimited weekday email support in four listed languages. Odoo states a 99.9% monthly cloud uptime target, excluding planned maintenance.

Zoho Desk is customer support software with a shared inbox, customer portal, and help center. Its listed tools also include SLA management, ticket automation, and API access, giving teams ways to organize support conversations and service workflows. The Free plan includes three users and is listed at free. Paid plans are billed annually: Express is ₹420 a month for 5 users; Standard is ₹800 a month for unlimited users; Professional is ₹1,400 a month for unlimited users; and Enterprise is ₹2,400 a month for unlimited users. The pricing note lists a 15-day trial and paid access from ₹420/user/mo (annual). Zoho Desk is freemium, with an API listed as its platform. The maker is identified as Zoho Desk, and 1996 is listed as its founding year.