Freshdesk vs Zoho Desk
Freshdesk
freshworks.com
Zoho Desk
zoho.comSide by side
| Figure | Freshdesk | Zoho Desk |
|---|---|---|
| Price from | $19/mo | ₹420/mo |
| Free plan | Yes | Yes |
| Free trial | — | — |
| Open source | — | — |
| API | Yes | Yes |
| Plans published | 4 | 5 |
| Spec score · Help desk software | 9.1 (#6) | 8.0 (#45) |
| Spec score · Customer Self-Service Software | 8.9 (#3) | 7.1 (#37) |
| Spec score · AI Customer Service Software | 8.9 (#3) | 7.1 (#29) |
| Spec score · Customer Service - Midmarket Software | 8.9 (#4) | 7.1 (#24) |
| Spec score · Customer Service - Enterprise Software | 8.9 (#4) | 7.1 (#20) |
| Spec score · Self Service Software | 9.0 (#4) | 7.1 (#20) |
| Spec score · Customer Community Software | 8.8 (#6) | 7.1 (#31) |
| Spec score · Customer Support Software | 8.8 (#5) | 7.1 (#24) |
| Spec score · Multilingual Customer Support Software | 8.9 (#4) | 7.1 (#16) |
| Spec score · Digital Customer Service Platforms | 8.9 (#5) | 7.1 (#24) |
| Spec score · Ticketing Software | 8.9 (#6) | 7.1 (#25) |
| Included agent seats | 1 | 3 |
| API access | Yes | Yes |
| Customer portal | Plans include a customer portal and knowledge base. | Yes |
| Founded | 2010 | 1996 |
| Free plan | No | Yes |
| Help center | Yes | Yes |
| Shared inbox | Plans include a shared inbox for support-team collaboration. | Yes |
| SLA management | Pro and Enterprise include multiple SLA policies. | Yes |
| Ticket automation | Automations support repetitive tasks, follow-ups, and escalations. | Yes |
Plans
Zoho Desk
- FreeFree
- Express₹420 a month
- Standard₹800 a month
- Professional₹1,400 a month
- Enterprise₹2,400 a month
In their own words
Freshdesk
Freshdesk is customer service software for organizing support requests across email, web forms, chat, social networks, and messaging channels. Its shared inbox brings conversations together, while ticket automation, case management, SLA management, and workflow actions support service teams. Customers can use a help center and portal, and service analytics can be customized. Freshdesk supports multiple languages, and Freddy AI Copilot translates conversations and replies in 60+ languages. Teams can set role-based permissions; the Enterprise plan adds audit logs, allowed domains, and IP whitelisting. Authentication includes SAML single sign-on and JWT, with API access available. The Free program covers 1–2 agents for six months. Paid plans start at $19 per agent per month, billed annually, and a 14-day trial is offered. The first 500 Freddy AI Agent sessions are included; additional sessions cost $49 per 100.
Zoho Desk
Zoho Desk is customer support software with a shared inbox, customer portal, and help center. Its listed tools also include SLA management, ticket automation, and API access, giving teams ways to organize support conversations and service workflows. The Free plan includes three users and is listed at free. Paid plans are billed annually: Express is ₹420 a month for 5 users; Standard is ₹800 a month for unlimited users; Professional is ₹1,400 a month for unlimited users; and Enterprise is ₹2,400 a month for unlimited users. The pricing note lists a 15-day trial and paid access from ₹420/user/mo (annual). Zoho Desk is freemium, with an API listed as its platform. The maker is identified as Zoho Desk, and 1996 is listed as its founding year.