HelpSpot

Spec sheet

What it does

HelpSpot is a help-desk platform that turns support email into trackable requests and shared workflows.Read 15 Oct 2026 · helpspot.com

Free plan

NoRead 20 Sep 2026 · helpspot.com

Integrations

Zapier connects HelpSpot with more than 5,000 applications, including Slack, Teams, Salesforce, and Google Sheets.Read 15 Oct 2026 · helpspot.com

Support

Subscribers receive email and phone support during weekday Eastern Time hours, with a stated typical response within one business day.Read 15 Oct 2026 · helpspot.com

Founded

2005Read 28 Sep 2026 · helpspot.com

AI features

AI Composer can draft, rephrase, translate, and summarize responses, and AI can suggest categorization and replies.Read 15 Oct 2026 · helpspot.com

API access

YesRead 20 Sep 2026 · helpspot.com

API formats

The documented web-services API uses HTTP and can return XML, JSON, or PHP responses through public and private interfaces.Read 15 Oct 2026 · support.helpspot.com

Authentication

Supported authentication includes built-in credentials with optional 2FA, SAML 2.0 SSO, Active Directory, and LDAP.Read 15 Oct 2026 · helpspot.com

Automation

Automation rules can route tickets, send replies, escalate requests, and trigger external actions.Read 15 Oct 2026 · helpspot.com

Customer portal

Customers can submit requests, read knowledge-base content, and check request status through a portal.Read 15 Oct 2026 · helpspot.com

Documentation

The support documentation includes installation, upgrade, administration, API, and troubleshooting manuals with dated release notes.Read 15 Oct 2026 · support.helpspot.com

Funding and ownership

UserScape says it has taken no venture funding, is customer-funded, privately held, and profitable since 2005.Read 15 Oct 2026 · userscape.com

Help center

YesRead 20 Sep 2026 · helpspot.com

HTTP API

The API supports CRUD operations for requests, users, categories, custom fields, and other HelpSpot resources.Read 15 Oct 2026 · helpspot.com

Included agent seats

3Read 20 Sep 2026 · helpspot.com

Knowledge base

Its knowledge base organizes content into books, chapters, and pages, with public or private publishing.Read 15 Oct 2026 · helpspot.com

Licence

HelpSpot is proprietary commercial software; redistribution, modification, reverse engineering, and derivative works are restricted by its licence.Read 15 Oct 2026 · helpspot.com

Limit: Android app

Google Play reviewers report difficulty loading embedded images, awkward ticket scrolling, and signature formatting limitations.Read 15 Oct 2026 · play.google.com

Limit: customization and complexity

GetApp reviews mention limited customization, occasional internal errors, fewer integrations than fuller-featured alternatives, and complex settings for everyday users.Read 15 Oct 2026 · getapp.co.uk

Limit: iOS app reliability

An Apple reviewer says the mobile app frequently fails to retrieve requests even though the browser interface works well.Read 15 Oct 2026 · apps.apple.com

Limit: performance and attachments

Individual G2 reviews report occasional freezing, delayed updates, and attachment-size problems that can cause lost unsaved work.Read 15 Oct 2026 · g2.com

Limit: reporting and integrations

G2 reviewers repeatedly mention limited reporting flexibility and missing integrations with some RMM or MSP systems.Read 15 Oct 2026 · g2.com

Live Lookup

Live Lookup retrieves real-time customer data from CRMs, ERPs, Active Directory, or other APIs without synchronization jobs.Read 15 Oct 2026 · helpspot.com

Maker founded

LinkedIn lists UserScape as founded in 2004, while the founder describes launching HelpSpot in 2005.Read 15 Oct 2026 · linkedin.com

Maker headquarters and size

LinkedIn lists UserScape headquarters in Poughkeepsie, New York, with 2–10 employees.Read 15 Oct 2026 · linkedin.com

Maker legal name

The licence identifies UserScape, Inc., a New York corporation, as the owner of HelpSpot.Read 15 Oct 2026 · helpspot.com

MCP server

An MCP server lets Claude, ChatGPT, and compatible agents search and update requests, manage knowledge content, and run reports.Read 15 Oct 2026 · helpspot.com

Notable news: 20th anniversary

Founder Ian Landsman reported on October 24, 2025 that HelpSpot had shipped about 450 releases, served thousands of customers, and retained roughly 25% self-hosted customers.Read 15 Oct 2026 · ianlandsman.com

Praise: ease and customization

G2 summarizes repeated praise for ease of use, customization, intuitive navigation, and streamlined ticket workflows.Read 15 Oct 2026 · g2.com

Praise: simplicity and value

GetApp reviewers describe HelpSpot as easy to set up, straightforward for ticketing, competitively priced, and useful for long-term support operations.Read 15 Oct 2026 · getapp.co.uk

Rating on Apple App Store

3.0 out of 5 from 4 ratingsRead 15 Oct 2026 · apps.apple.com

Rating on G2

4.0 out of 5 from 17 reviewsRead 15 Oct 2026 · g2.com

Rating on GetApp

4.5 out of 5 from 11 reviewsRead 15 Oct 2026 · getapp.com

Rating on Google Play

4.2 out of 5 from 16 reviewsRead 15 Oct 2026 · play.google.com

Rating on TrustRadius

9.0 out of 10 from 1 rating for incident and problem managementRead 15 Oct 2026 · trustradius.com

Reporting

Built-in reporting covers request volume, response time, resolution time, and customer-experience measures.Read 15 Oct 2026 · helpspot.com

SDKs

HelpSpot says it does not maintain official SDKs; customers commonly integrate using PHP, Python, JavaScript, Ruby, and Go.Read 15 Oct 2026 · helpspot.com

Security infrastructure

Cloud hosting uses AWS, regional backups, automatic security patching, and database failover; payment cards are handled by PCI DSS Level 1 Stripe.Read 15 Oct 2026 · helpspot.com

Security status

HelpSpot states that its SOC 2 examination is still in progress and is not yet complete.Read 15 Oct 2026 · helpspot.com

Self-hosting

Self-hosted deployments provide direct SQL access, offline operation behind a firewall, and customer-controlled updates and backups.Read 15 Oct 2026 · helpspot.com

Shared inbox

Multiple email accounts can feed one shared inbox, with assigned messages moving into individual agent queues.Read 15 Oct 2026 · helpspot.com

SLA management

YesRead 20 Sep 2026 · helpspot.com

System requirements

Current self-hosting requires Linux or Windows Server, PHP 8.2+, MySQL 5.7+/MariaDB or SQL Server 2016+, and Apache, Nginx, or IIS.Read 15 Oct 2026 · helpspot.com

Ticket automation

YesRead 20 Sep 2026 · helpspot.com

Ticketing

The product provides request tracking, assignment, status management, search, and complete request history.Read 15 Oct 2026 · helpspot.com

Webhooks

Webhook actions are configured through automation rules and can POST full ticket data to an external endpoint.Read 15 Oct 2026 · helpspot.com

Plans and prices

Every HelpSpot plan and price →

Where Specifiction places it

• Help desk software#14 of 1019.0
• IT Help Desk Software#7 of 499.1