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Atera

atera.com

From $12.42/mo Free trial WebWindowsmacOSLinuxiOSAndroid
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Spec score 9.3 #1 of 39 in Remote Monitoring and Management Software

Spec sheet

What it does
Atera is a cloud IT-management suite combining RMM, help desk, ticketing, patch management, automation, billing and reporting.Read 21 Oct 2026 · atera.com
Trial
Atera offers a 30-day free trial without requiring a credit card.Read 4 Oct 2026 · atera.com
API
Atera provides an HTTPS REST API driven by OpenAPI 3.0, with token authentication and endpoints for agents, alerts, billing, contacts, contracts, customers, devices, knowledge base, rates and tickets.Read 21 Oct 2026 · support.atera.com
Integrations
Atera’s App Center includes integrations such as Acronis, Bitdefender, Homebrew, IT Glue, Splashtop, Domotz, Keeper and Zapier; July 2026 additions included Axcient, Emsisoft and Ironscales.Read 21 Oct 2026 · atera.com
Support
Atera lists 24/7 live chat in five languages, email support, a help center, community forums, training webinars, and dedicated account managers on higher tiers.Read 4 Oct 2026 · atera.com
Headquarters
Tel Aviv, IsraelRead 28 Sep 2026 · atera.com
Company
Atera Networks Ltd. lists its address as 45 Rothschild Ave., Tel Aviv, Israel.Read 4 Oct 2026 · support.atera.com
AI Copilot
AI Copilot assists technicians with ticket summaries, knowledge-base drafts, alert analysis and script generation, and is included in every plan from June 2026.Read 21 Oct 2026 · atera.com
API limits
API access is included in subscriptions but unavailable during trials; only documented endpoints are supported, Atera does not provide dedicated API logs, and support does not troubleshoot custom connections.Read 21 Oct 2026 · support.atera.com
Cloud deployment
Atera is cloud-native SaaS with no customer-side server installation; agents require internet access and monitored devices.Read 21 Oct 2026 · support.atera.com
Cloud hosting
Atera describes its platform as cloud-native and says customers do not need to install or maintain a server on-premises.Read 4 Oct 2026 · atera.com
Company founding and size
LinkedIn lists Atera as founded in 2011 with 201–500 employees.Read 21 Oct 2026 · linkedin.com
Company identity
The legal company is Atera Networks Ltd., headquartered at 45 Rothschild Boulevard in Tel Aviv, Israel.Read 21 Oct 2026 · support.atera.com
Core features
Atera’s IT suite includes RMM, ticketing and service desk, AI Copilot, IT and ticket automations, patch management, asset management, reporting, and network discovery.Read 4 Oct 2026 · atera.com
Documentation and support
Atera offers 24/7 live chat and email support plus a knowledge base, community, tutorials, webinars and interactive documentation.Read 21 Oct 2026 · support.atera.com
Funding
Atera announced a $25 million Series A from K1 in 2021 and a $77 million Series B from General Atlantic and K1 in 2023.Read 21 Oct 2026 · atera.com
IT management
Atera combines remote monitoring and management, professional services automation, remote support, helpdesk and ticketing, billing, patch management, automation, and reporting.Read 4 Oct 2026 · support.atera.com
Licence
Atera’s terms grant a limited, non-exclusive, non-transferable object-code licence and prohibit reverse engineering, copying and derivative works, indicating proprietary software.Read 21 Oct 2026 · atera.com
Limit: Capterra reviewers
Complaints include a learning curve, limited reporting customization, unreliable remote access, patch failures and file transfer restrictions.Read 21 Oct 2026 · capterra.com
Limit: G2 reviewers
Reported drawbacks include limited report customization, no mobile-device management and rigid administrator session timeouts.Read 21 Oct 2026 · ai.g2.com
Limit: GetApp reviewers
Reported issues include inconsistent performance, device misclassification in network discovery, Splashtop crashes and delayed critical patches.Read 21 Oct 2026 · getapp.com
Limit: mobile apps
Mobile reviewers report repeated logouts, missing notifications, search and ticket bugs, crashes, slow filters and limited functionality.Read 21 Oct 2026 · apps.apple.com
Limit: Trustpilot reviewers
Complaints include slow support escalation, automation profiles failing, random Splashtop launches, auto-renewal billing disputes and unstable scheduled reports.Read 21 Oct 2026 · trustpilot.com
Limit: TrustRadius reviewers
Reviewers cite third-party patching inconsistency, weak asset management, unreliable remote connections and limited bulk file transfer.Read 21 Oct 2026 · trustradius.com
Operating systems
Atera supports Windows, macOS, and Linux devices, as well as SNMP-discoverable network hardware.Read 4 Oct 2026 · atera.com
Patch management
Atera automates Windows, macOS, Linux and third-party software patching.Read 21 Oct 2026 · atera.com
Praise: Capterra reviewers
Reviewers commonly praise unified ticketing, patching and device monitoring, automation and straightforward onboarding.Read 21 Oct 2026 · capterra.com
Praise: G2 reviewers
Reviewers repeatedly praise ease of use, versatility, device-user linking, integrations and security visibility.Read 21 Oct 2026 · ai.g2.com
Praise: GetApp reviewers
GetApp reviewers highlight automated reports, proactive monitoring, patching and integrations for remote access.Read 21 Oct 2026 · getapp.com
Pricing model
Atera charges per technician, with unlimited devices and customers per technician license; anyone accessing the console needs a technician license.Read 4 Oct 2026 · support.atera.com
PSA and help desk
The PSA module supports email-to-ticket, recurring tickets, templates, alert-created tickets, customer portals, knowledge bases, contracts, billing and time tracking.Read 21 Oct 2026 · atera.com
Rating on Apple App Store
1.6 out of 5 from 113 reviews.Read 21 Oct 2026 · apps.apple.com
Rating on Capterra
4.5 out of 5 from 461 reviews.Read 21 Oct 2026 · capterra.com
Rating on G2
4.6 out of 5 from 1,281 reviews.Read 21 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.3 out of 5 from 98 reviews.Read 21 Oct 2026 · gartner.com
Rating on GetApp
4.5 out of 5 from 461 reviews.Read 21 Oct 2026 · getapp.com
Rating on Google Play
1.8 out of 5 from 241 reviews.Read 21 Oct 2026 · play.google.com
Rating on Trustpilot
3.7 out of 5 from 67 reviews.Read 21 Oct 2026 · trustpilot.com
Rating on TrustRadius
8.2 out of 10 from 218 reviews.Read 21 Oct 2026 · trustradius.com
Recent incident
Atera’s status page records degraded login performance on October 19–20, 2026 and 2FA SMS delays from October 8–14, 2026.Read 21 Oct 2026 · status.atera.com
Remote monitoring
The RMM module provides real-time monitoring, alerts, software deployment and remote management through Splashtop, AnyDesk, TeamViewer or ScreenConnect.Read 21 Oct 2026 · atera.com
Robin AI agent
Robin is a separately sold autonomous IT agent that Atera says detects, diagnoses and resolves endpoint and cloud issues without technician involvement.Read 21 Oct 2026 · atera.com
Security and compliance
Atera states support for SOC 2 Type II, ISO 27001/27017/27018/27032/42001, HIPAA, TX-RAMP, GDPR and CCPA requirements.Read 21 Oct 2026 · atera.com
Security certifications
Atera says it holds SOC 2 Type II and ISO 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27032, and ISO/IEC 42001 certifications, and lists HIPAA, TX-RAMP, GDPR, and CCPA compliance.Read 4 Oct 2026 · atera.com
Separate product
Robin is a standalone product purchased separately from Atera’s IT Essentials suite and is not bundled into its core plans.Read 4 Oct 2026 · atera.com
Supported systems
The agent supports vendor-supported Windows, macOS and Linux versions; network hardware can be monitored through SNMP, HTTP, TCP or ICMP.Read 21 Oct 2026 · support.atera.com
System requirements
Atera lists Windows 7 SP1 or newer, macOS 10.13 High Sierra or newer, 100 MB disk space, 512 MB RAM and an active internet connection as minimum agent requirements.Read 21 Oct 2026 · atera.com
Trial limits
During the trial, API access, some integrations, custom assets, SSO, and the full AI ticketing experience are among the features unavailable until upgrading.Read 4 Oct 2026 · support.atera.com
Who it serves
Atera offers separate plan lines for managed service providers and internal IT departments.Read 4 Oct 2026 · atera.com

Plans and prices

Pro Priced on request unlimited endpoints · 2 concurrent Splashtop sessions · 1 month audit-log retention Read 20 Sep 2026 · atera.com
Growth Priced on request unlimited endpoints · 5 custom asset types · 15 GB file transfer per month · 6 months audit-log retention Read 20 Sep 2026 · atera.com
Power Priced on request unlimited endpoints · 10 custom reports · 20 custom asset types · 50 GB file transfer per month · 12 months audit-log retention Read 20 Sep 2026 · atera.com
Superpower Priced on request unlimited endpoints · 7-year audit-log retention · 100 GB file transfer per month Read 20 Sep 2026 · atera.com
Professional Priced on request unlimited endpoints · 2 concurrent Splashtop sessions · 15 GB file transfer per month · 1 month audit-log retention Read 20 Sep 2026 · atera.com
Professional $149 a year billed annually per technician remote management and monitoring · Splashtop remote access (2 concurrent sessions) · helpdesk/SLA · service portal · mobile app · 1-month audit log · Azure AD · Windows/macOS/Linux · AI Copilot Read 21 Oct 2026 · atera.com
Professional $169 a month billed monthly per technician remote management and monitoring · Splashtop remote access (2 concurrent sessions) · helpdesk/SLA · service portal · mobile app · 1-month audit log · Azure AD · Windows/macOS/Linux · AI Copilot Read 21 Oct 2026 · atera.com
Expert $189 a year billed annually per technician Professional features · AnyDesk/Splashtop unlimited sessions · ticket scheduling · AI ticket tagging · 6-month logs · analytics · 5 asset types Read 21 Oct 2026 · atera.com
Master $219 a year billed annually per technician Expert features · custom reports · 12-month logs · 10 asset types · data recovery Read 21 Oct 2026 · atera.com
Expert $229 a month billed monthly per technician Professional features · AnyDesk/Splashtop unlimited sessions · ticket scheduling · AI ticket tagging · 6-month logs · analytics · 5 asset types Read 21 Oct 2026 · atera.com
Master $269 a month billed monthly per technician Expert features · custom reports · 12-month logs · 10 asset types · data recovery Read 21 Oct 2026 · atera.com
Enterprise Priced on request custom quotation SSO · dedicated support · unlimited reports and assets · 7-year logs · network discovery · HIPAA BAA · 99.9% uptime SLA Read 21 Oct 2026 · atera.com

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