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NinjaOne

ninjaone.com

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What it is

NinjaOne is a cloud-based IT operations platform for endpoint management, autonomous patching, backup, and remote access. It is designed for IT teams and managed service providers monitoring, protecting, and managing endpoints. Its RMM features include real-time monitoring and alerts, automated patching, endpoint task automation, and condition-based auto-remediation. NinjaOne says its RMM can patch Windows, macOS, and Linux and update more than 200 third-party applications. Mobile device management covers Android and Apple devices, with enrollment, policy controls, and real-time visibility. Backup is available for endpoints, servers, and SaaS, with compliance support for Microsoft 365 and Google Workspace. Named integrations include CrowdStrike, Microsoft Intune, ServiceNow, SentinelOne, Slack, Okta, and Splashtop. The company states that it is FedRAMP Moderate Authorized, SOC 2 compliant, and ISO 27001 certified, and advertises free, unlimited support plus 24x7 support localized in seven languages. A 14-day trial is offered. Pricing is on request; the listed endpoint management plan starts at $1.50 a month per device at 10,000 endpoints and increases to 3.75 USD at 50 or fewer endpoints.

Spec sheet

What it does
NinjaOne is a cloud unified IT operations platform combining endpoint management, autonomous patching, backup and remote access.Read 14 Oct 2026 · ninjaone.com
Product
NinjaOne is a unified IT operations platform for endpoint management, autonomous patching, backup, and remote access.Read 9 Oct 2026 · ninjaone.com
Deployment
cloudRead 19 Sep 2026 · ninjaone.com
Free plan
NoRead 19 Sep 2026 · ninjaone.com
Integrations
Named integrations include CrowdStrike, SentinelOne, Splashtop, ServiceNow, Microsoft Intune, Slack, ConnectWise, Okta, OneLogin and IT Glue.Read 14 Oct 2026 · ninjaone.com
Security
NinjaOne states that it is FedRAMP Moderate Authorized, SOC 2 compliant, and ISO 27001 certified.Read 9 Oct 2026 · trustpage.ninjaone.com
Support
NinjaOne advertises 24x7 support localized in seven languages and provides support tickets, academy training, community resources and a product roadmap.Read 14 Oct 2026 · ninjaone.com
Headquarters
Austin, Texas, United StatesRead 28 Sep 2026 · ninjaone.com
Founded
2013Read 28 Sep 2026 · ninjaone.com
Company
NinjaOne says it exists to simplify IT by unifying endpoint management, automation, and security in one platform.Read 9 Oct 2026 · ninjaone.com
Automation
Condition-based scripts can automatically detect and remediate issues such as stopped services, missed reboots, open ports and missing applications.Read 14 Oct 2026 · ninjaone.com
Backup
NinjaOne offers endpoint, server and SaaS backup with Microsoft 365 and Google Workspace compliance support.Read 14 Oct 2026 · ninjaone.com
Company legal name
Crunchbase identifies the legal entity as NinjaOne, LLC., formerly known as NinjaRMM.Read 14 Oct 2026 · crunchbase.com
Company location and size
Crunchbase lists Austin, Texas headquarters and a 1,001–5,000 employee range.Read 14 Oct 2026 · crunchbase.com
Company scale
NinjaOne’s about page states more than 2,000 employees and more than 40,000 customers.Read 14 Oct 2026 · ninjaone.com
Core use
The platform is designed to monitor, protect, and manage endpoints for IT teams and managed service providers.Read 9 Oct 2026 · ninjaone.com
Current status
On October 14, 2026 the status page showed all regions operational while listing scheduled infrastructure and release maintenance windows that day.Read 14 Oct 2026 · status.ninjaone.com
Documentation depth
The public documentation site includes administration, API, backup, endpoint management, MDM, remote access, vulnerability management, reporting, PSA, ticketing and patch-management sections.Read 14 Oct 2026 · ninjaone.com
Endpoint automation
Its RMM features include real-time monitoring and alerting, automated patching, endpoint task automation, and condition-based auto-remediation.Read 9 Oct 2026 · ninjaone.com
Endpoint management
The platform provides centralized visibility, inventory, configuration, monitoring and automation for organizational devices.Read 14 Oct 2026 · ninjaone.com
Extensibility
Documentation covers scripting, automation, custom fields, CLI and API access to documentation and asset data.Read 14 Oct 2026 · ninjaone.com
Founders
Crunchbase lists Christopher Matarese, Eric Herrera and Sal Sferlazza as founders.Read 14 Oct 2026 · crunchbase.com
Funding news
ITPro reported on January 9, 2026 that NinjaOne reached $500 million in fiscal-2025 annual recurring revenue and nearly 70% year-over-year growth.Read 14 Oct 2026 · itpro.com
Installation
NinjaOne supplies generic Windows, Linux and macOS installers and supports alphanumeric installation tokens representing server, organization, location and role.Read 14 Oct 2026 · ninjaone.com
License limits
NinjaOne says it has no hard cap on licenses.Read 9 Oct 2026 · ninjaone.com
Limit: backup and security gaps
Software Advice reviewers report that VM backup can be clunky, recovery-point granularity is insufficient and an EDR capability is absent.Read 14 Oct 2026 · softwareadvice.com
Limit: mobile app reliability
Google Play reviewers report crashes, inability to launch scripts and missing ticket or problem notifications in the Android app.Read 14 Oct 2026 · play.google.com
Limit: pricing and cancellation
Trustpilot reviews complain about unclear trial promises, renewal or cancellation handling and continued billing during offboarding.Read 14 Oct 2026 · trustpilot.com
Limit: reporting and MDM
TrustRadius reviewers cite shallow or inaccurate reporting, limited MDM capability, weak Android support and missing iPad remote-login features.Read 14 Oct 2026 · trustradius.com
Mobile device management
NinjaOne MDM manages Android and Apple devices with enrollment, policy controls and real-time visibility.Read 14 Oct 2026 · ninjaone.com
Mobile management
NinjaOne offers mobile device management for Android and Apple devices, including enrollment, policy-based control, and real-time visibility.Read 9 Oct 2026 · ninjaone.com
Monitoring and alerting
The RMM monitors devices continuously and alerts technicians when issues arise.Read 14 Oct 2026 · ninjaone.com
OS support
NinjaOne says its RMM can patch Windows, macOS, and Linux operating systems and update over 200 third-party applications.Read 9 Oct 2026 · ninjaone.com
Patch management
Automated patching covers Windows, macOS and Linux vulnerabilities and can update more than 200 third-party applications.Read 14 Oct 2026 · ninjaone.com
Praise: support and deployment
G2, Capterra and Software Advice reviewers commonly describe support as responsive and deployment as quick or easy.Read 14 Oct 2026 · g2.com
Praise: usability and remote management
Independent reviewers repeatedly praise the intuitive interface, fast stable remote access, patching, scripting and automation.Read 14 Oct 2026 · trustradius.com
Pricing limits
Full pricing is not publicly listed; the per-device price varies by region, products purchased, endpoint count, and promotions.Read 9 Oct 2026 · ninjaone.com
Public API
NinjaOne publishes API documentation covering user management, ticket filtering and OAuth token configuration.Read 14 Oct 2026 · ninjaone.com
Rating on Capterra
4.7 out of 5 from 298 reviewsRead 14 Oct 2026 · capterra.com
Rating on G2
4.7 out of 5 from 5,118 reviewsRead 14 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.7 out of 5 from 394 ratingsRead 14 Oct 2026 · gartner.com
Rating on Google Play
3.3 out of 5 from 161 reviewsRead 14 Oct 2026 · play.google.com
Rating on Microsoft Marketplace
1.0 out of 5 from 1 ratingRead 14 Oct 2026 · marketplace.microsoft.com
Rating on Software Advice
4.7 out of 5 from 297 reviewsRead 14 Oct 2026 · softwareadvice.com
Rating on Trustpilot
3.1 out of 5 from 35 reviewsRead 14 Oct 2026 · trustpilot.com
Remote access
Technicians can take one-click remote control of managed endpoints through four remote-access options with cross-operating-system support.Read 14 Oct 2026 · ninjaone.com
SaaS delivery
The EULA says the software is licensed rather than sold, with ownership retained by NinjaOne or its licensors, and the service is hosted SaaS.Read 14 Oct 2026 · ninjaone.com
Security certifications
The Trust Center states FedRAMP Moderate authorization, ISO 27001:2022 certification, SOC 2, SOC 3, GovRAMP, CCPA and GDPR compliance, plus HIPAA alignment through contractual addenda.Read 14 Oct 2026 · trustpage.ninjaone.com
Security controls
The Trust Center lists product security, API and integration controls, RBAC, SSO, network security, incident response, disaster recovery and threat management.Read 14 Oct 2026 · trustpage.ninjaone.com
Self-hosting
NinjaOne documentation and licensing describe a hosted SaaS service; no self-hosted deployment option is stated.Read 14 Oct 2026 · ninjaone.com
Service desk
Documentation and ticketing modules extend endpoint management with centralized knowledge and support workflows.Read 14 Oct 2026 · ninjaone.com
System requirements
Agents run on Windows, macOS and supported Linux distributions; Linux workstations require at least 2 GB RAM, servers 4 GB RAM and 2 GB storage, with systemd required.Read 14 Oct 2026 · ninjaone.com

Plans and prices

NinjaOne endpoint management $1.50 a month Per device per month; starts at $1.50 USD at 10,000 endpoints and increases to $3.75 USD at 50 or fewer endpoints. Commercial, non-FedRAMP instance · Price varies by region and products purchased · Volume discounts may apply Read 9 Oct 2026 · ninjaone.com
Per-device commercial pricing $1.50 a month Monthly or annually; volume tier $1.50/month at 10,000 endpoints · $3.75/month at 50 or fewer endpoints · commercial non-FedRAMP instance Read 14 Oct 2026 · ninjaone.com

Every NinjaOne plan and price →

Strong points and limits

Strong points

  • Automates patching and endpoint tasks.
  • Supports Windows, macOS, and Linux patching.
  • Includes endpoint, server, and SaaS backup.
  • Offers a 14-day trial.
  • Advertises free, unlimited support.

Limits

  • No free plan is available.
  • Pricing varies by region and products purchased.
  • Listed price rises as endpoint count falls.

Who it suits

NinjaOne is aimed at IT teams and managed service providers responsible for managing, protecting, and monitoring endpoints. Its endpoint, mobile device, and backup tools cover several parts of IT operations.

NinjaOne in depth

Read the full write-up

NinjaOne is a cloud IT operations platform for managing, patching, backing up, and remotely accessing endpoints. It is best suited to IT teams and managed service providers responsible for varied device fleets. Its breadth and automation are persuasive; its per-device pricing makes budgeting dependent on fleet size, region, and product mix.

Overview

NinjaOne brings endpoint monitoring and alerting together with automated patching, task automation, and condition-based remediation. It also offers mobile device management, backup, and remote access, making it a broad option for teams that want several IT operations functions in one platform. That scope may be more than an organization needs if it is choosing a product for just one narrowly defined task.

The cloud-deployed platform supports Android, iOS, Linux, macOS, Windows, web, and API. NinjaOne says its RMM patches Windows, macOS, and Linux and updates more than 200 third-party applications. That is a useful combination for teams managing mixed desktop fleets, while mobile management extends device enrollment, policy control, and real-time visibility to Android and Apple devices.

Key features

Endpoint management and automation

Real-time monitoring and alerts give administrators ongoing endpoint visibility. Automated patching and endpoint task automation can reduce repetitive maintenance, while condition-based auto-remediation can trigger responses when specified conditions occur. This makes the platform particularly relevant to teams that need repeatable endpoint operations across many devices.

Mobile management, backup, and integrations

Mobile device management covers enrollment, policy-based control, and real-time visibility for Android and Apple devices. Backup extends to endpoints, servers, and SaaS, with compliance support for Microsoft 365 and Google Workspace. Listed integrations include CrowdStrike, Microsoft Intune, ServiceNow, SentinelOne, Slack, Okta, and Splashtop, giving teams several established systems to connect with their operations.

NinjaOne states that it is FedRAMP Moderate Authorized, SOC 2 compliant, and ISO 27001 certified. It advertises free, unlimited support and 24x7 localized support in seven languages, a meaningful provision for distributed teams that need ongoing assistance.

Pricing

NinjaOne is a paid product with custom pricing and a 14-day trial; there is no free plan. Its NinjaOne endpoint management plan starts at $1.50 a month, billed per device per month. That starting rate applies at 10,000 endpoints; the price rises to $3.75 per device per month at 50 or fewer endpoints. The plan is for a commercial, non-FedRAMP instance, and price varies by region and products purchased; volume discounts may apply.

The steep gap between the largest and smallest endpoint tiers matters: small fleets should not budget around the starting price. There is no hard cap on licenses, which avoids a fixed license ceiling as a deployment grows, but costs remain tied to endpoint count and the products selected. The 14-day trial offers a short evaluation window, and the plan is not a fit for buyers who require a free ongoing tier.

Platforms

NinjaOne supports Android, iOS, Linux, macOS, web, Windows, and API, and is deployed in the cloud. Its stated RMM patching covers Windows, macOS, and Linux; mobile management covers Android and Apple devices. Teams should distinguish those feature-specific scopes from the broader platform list when assessing fit.

Who it's for

NinjaOne is a strong candidate for IT teams and managed service providers that monitor and protect endpoints, automate routine remediation, and need backup or mobile management alongside endpoint operations. Its no-hard-cap licensing and broad operating-system support suit growing or mixed fleets. Buyers with a small device count, a single-purpose requirement, or a firm need for public, predictable pricing have reason to compare narrower or more transparent options.

Pros and cons

Pros: Endpoint monitoring, patching, task automation, and condition-based remediation are combined, reducing the need to treat recurring endpoint work as separate functions.

Pros: Windows, macOS, and Linux patching plus updates for more than 200 third-party applications serve teams maintaining mixed desktop fleets.

Pros: Endpoint, server, and SaaS backup and mobile device management extend the platform beyond conventional endpoint monitoring.

Pros: No hard license cap and advertised free, unlimited support provide room to scale and ongoing assistance.

Cons: Per-device pricing rises to $3.75 a month at 50 or fewer endpoints, making the $1.50 USD starting rate inapplicable to small fleets.

Cons: Regional, product, and promotional variation makes costs harder to forecast than a single public price.

Cons: There is no free plan, and the trial lasts 14 days, limiting evaluation time for teams comparing options.

Alternatives

For organizations evaluating adjacent needs, Endpoint Backup Software and Managed Service Provider Software are useful category starting points. Email Archiving Software, Network Documentation Software, and IT Knowledge Base Software cover other specialized IT requirements; IT Help Desk Software is relevant for support workflows.

VM Backup is worth considering instead when the requirement is virtual-machine backup: its free edition covers two VMs per host, with a free 30-day fully featured trial. For email archiving, MessageSolution Enterprise Email Archive offers quote-based pricing by organization size and has a $600 annual maintenance minimum. Cryoserver, MailArchiva, Proofpoint Email DLP and Encryption, and OpenText Retain Unified Archiving are also alternatives for readers comparing email-archiving products.

Google Drive may suit buyers whose need is general cloud storage rather than endpoint operations; its free plan includes up to 15 GB with a Google Account.

Verdict

Choose NinjaOne if your IT team or MSP needs endpoint monitoring and automation alongside patching, backup, and mobile management in a cloud platform. Its broad operational coverage and lack of a hard license cap are the clearest reasons to choose it. Look elsewhere if your fleet is small and the higher per-device tier undermines the economics, or if you need a free plan or a more predictable public price.

Verdict

NinjaOne combines endpoint management with patching, backup, and remote access for IT operations. Its listed per-device starting price varies with endpoint count, region, and products purchased.

Where Specifiction places it

Alternatives to NinjaOneAll alternatives →