Jatheon Cloud vs NinjaOne
Jatheon Cloud
jatheon.comNinjaOne
ninjaone.comSide by side
| Figure | Jatheon Cloud | NinjaOne |
|---|---|---|
| Price from | $60/mo | $1.50/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 11 | 2 |
| Spec score · Email Archiving Software | 8.5 (#3) | 8.7 (#1) |
| Company legal name | Crunchbase identifies the legal entity as Jatheon Technologies Inc. | Crunchbase identifies the legal entity as NinjaOne, LLC., formerly known as NinjaRMM. |
| Documentation depth | The public site links manuals and support documentation, while a directory lists documentation, videos, webinars and live training as available support resources. | The public documentation site includes administration, API, backup, endpoint management, MDM, remote access, vulnerability management, reporting, PSA, ticketing and patch-management sections. |
| Founded | 2004 | 2013 |
| Headquarters | Jatheon is headquartered in Toronto, Canada. | Austin, Texas, United States |
| Integrations | Documented capture environments include Microsoft Exchange, Microsoft 365, Google Workspace, HCL Notes, GroupWise, Bloomberg, Teams, Zoom, WhatsApp, social networks and SharePoint. | Named integrations include CrowdStrike, SentinelOne, Splashtop, ServiceNow, Microsoft Intune, Slack, ConnectWise, Okta, OneLogin and IT Glue. |
| Rating on Capterra | 4.8 out of 5 from 26 reviews. | 4.7 out of 5 from 298 reviews |
| Rating on G2 | 4.7 out of 5 from 21 reviews. | 4.7 out of 5 from 5,118 reviews |
| Rating on Gartner Peer Insights | 4.8 out of 5 from 56 reviews. | 4.7 out of 5 from 394 ratings |
| Security certifications | Jatheon states that it maintains SOC 2 Type 2, ISO 27001, HIPAA and GDPR certifications with annual third-party audits. | The Trust Center states FedRAMP Moderate authorization, ISO 27001:2022 certification, SOC 2, SOC 3, GovRAMP, CCPA and GDPR compliance, plus HIPAA alignment through contractual addenda. |
| Security controls | The service uses AWS infrastructure, encryption in transit and at rest, single sign-on, 2FA, geofencing and multi-zone redundancy. | The Trust Center lists product security, API and integration controls, RBAC, SSO, network security, incident response, disaster recovery and threat management. |
| Self-hosting | Jatheon offers separate on-premise and virtual deployment products, while Jatheon Cloud itself is delivered as hosted SaaS. | NinjaOne documentation and licensing describe a hosted SaaS service; no self-hosted deployment option is stated. |
| Support | Contract terms promise telephone, email and chat support 24/7/365 with target response times from one hour for outages to two business days for routine requests. | NinjaOne advertises 24x7 support localized in seven languages and provides support tickets, academy training, community resources and a product roadmap. |
| What it does | Jatheon Cloud archives email, social, messaging, collaboration, mobile and website communications for compliance, retention and eDiscovery. | NinjaOne is a cloud unified IT operations platform combining endpoint management, autonomous patching, backup and remote access. |
Plans
Jatheon Cloud
- Jatheon Cloud Archive – Google Chat (1-month contract)$60 a month
- Jatheon Cloud Archive – Bloomberg (1-month contract)$110 a month
- Jatheon Cloud Archive – MS Teams (1-month contract)$110 a month
- Jatheon Cloud Archive – Zoom (1-month contract)$110 a month
- Jatheon Cloud Archive – Email (1-month contract)$120 a month
- Jatheon Cloud Archive – SMS (1-month contract)$200 a month
- Jatheon Cloud Archive – WeChat (1-month contract)$600 a month
- Jatheon Cloud Archive – WhatsApp (1-month contract)$600 a month
- Jatheon Cloud Archive – Social Media (1-month contract)$800 a month
- Jatheon CloudPriced on request
NinjaOne
- NinjaOne endpoint management$1.50 a month
- Per-device commercial pricing$1.50 a month
In their own words
Jatheon Cloud
Jatheon Cloud is a cloud platform for archiving communications data, supporting compliance work, audits and eDiscovery. It captures email, social media, text messages, collaboration tools and websites. Its AI capabilities include classification, transcription, review workflows, sentiment analysis, search and risk detection. eDiscovery tools include legal hold, redaction, audit trails, cases, OCR and exports to PST, EML, PDF, CSV and HTML; search supports Boolean, wildcard, proximity and fuzzy operators. Email sources include Gmail, Microsoft Exchange, HCL Notes, GroupWise and Bloomberg. Collaboration integrations include Zoom, Microsoft Teams, Slack, Google Chat, Google Drive, OneDrive and SharePoint. The platform supports requirements associated with HIPAA, GDPR, FOIA, FERPA, SEC 17a-4, FINRA, SOX, GLBA and CCPA. Security measures include encryption in transit and at rest, single sign-on, two-factor authentication, geofencing and multi-zone redundancy on AWS. Hosting offers data residency options in the United States, Canada, United Kingdom and Australia. Jatheon provides 24/7 engineering support, monitoring and automated migration from legacy and competitor systems with zero downtime. Pricing is available on request.
NinjaOne
NinjaOne is a cloud-based IT operations platform for endpoint management, autonomous patching, backup, and remote access. It is designed for IT teams and managed service providers monitoring, protecting, and managing endpoints. Its RMM features include real-time monitoring and alerts, automated patching, endpoint task automation, and condition-based auto-remediation. NinjaOne says its RMM can patch Windows, macOS, and Linux and update more than 200 third-party applications. Mobile device management covers Android and Apple devices, with enrollment, policy controls, and real-time visibility. Backup is available for endpoints, servers, and SaaS, with compliance support for Microsoft 365 and Google Workspace. Named integrations include CrowdStrike, Microsoft Intune, ServiceNow, SentinelOne, Slack, Okta, and Splashtop. The company states that it is FedRAMP Moderate Authorized, SOC 2 compliant, and ISO 27001 certified, and advertises free, unlimited support plus 24x7 support localized in seven languages. A 14-day trial is offered. Pricing is on request; the listed endpoint management plan starts at $1.50 a month per device at 10,000 endpoints and increases to 3.75 USD at 50 or fewer endpoints.