LogMeIn Resolve IT Asset Management

Spec sheet

What it does

LogMeIn Resolve is a cloud unified endpoint management platform combining remote monitoring, remote support, helpdesk, automation, mobile management and IT asset management.Read 15 Oct 2026 · logmein.com

API

The LogMeIn Resolve API uses OAuth2 and provides reporting, ticketing, and knowledge-base endpoints.Read 30 Sep 2026 · developer.goto.com

Integrations

LogMeIn Resolve integrates with Acronis, SentinelOne, HaloPSA, ConnectWise PSA, and other tools.Read 30 Sep 2026 · logmein.com

Security

The product datasheet states 256-bit TLS encryption, two-factor authentication, SSO, role-based access controls and zero-trust identity controls.Read 15 Oct 2026 · mkt-lmi-production.logmein.com

Compliance

The trust center lists SOC3, ISO 27001 certificates, security measures and subprocessor disclosures for Resolve.Read 15 Oct 2026 · goto.com

Support

The MSP pricing page lists live email, chat, and phone customer support among plan support options.Read 30 Sep 2026 · logmein.com

Headquarters

Boston, Massachusetts, United StatesRead 28 Sep 2026 · logmein.com

Founded

2003Read 28 Sep 2026 · logmein.com

API scope

The API can export tickets, device inventory, users, actions, audit logs and asset fields, although availability depends on account level.Read 15 Oct 2026 · goto.com

API updates

The changelog records ticketing create/update/delete APIs in 2025 and incident filtering and attachment additions in 2026.Read 15 Oct 2026 · developer.goto.com

Asset lifecycle

The software tracks assets from acquisition and use through disposal.Read 30 Sep 2026 · logmein.com

Asset reporting

Hardware data can be exported for reporting and compliance, with end-of-life identification and replacement-cost estimates.Read 15 Oct 2026 · logmein.com

Company founding

LogMeIn says it was founded as 3amLabs in 2003 and later became part of GoTo.Read 15 Oct 2026 · logmein.com

Company headquarters

LogMeIn is headquartered in Boston, Massachusetts.Read 15 Oct 2026 · logmein.com

Company size

LinkedIn lists LogMeIn as a privately held software company with 1,001–5,000 employees and more than 3,500 globally.Read 15 Oct 2026 · linkedin.com

Core purpose

LogMeIn Resolve manages hardware and software assets from a single platform.Read 30 Sep 2026 · logmein.com

Documentation

The developer center links API guides, status information, changelog entries, support and interactive examples.Read 15 Oct 2026 · developer.goto.com

Downloads

Agent desktop applications are available for Windows and Mac, while agent and customer mobile applications are available for iOS and Android.Read 15 Oct 2026 · logmein.com

Free trial

Resolve offers a 14-day free trial with no credit card required and lets users continue with Resolve Free afterward.Read 30 Sep 2026 · logmein.com

Hardware inventory

Hardware inventory provides live insights into quality status, warranty status, and technical characteristics.Read 30 Sep 2026 · logmein.com

Hardware lifecycle

The asset module tracks hardware from acquisition through use and disposal, including status, warranty and technical characteristics.Read 15 Oct 2026 · logmein.com

Helpdesk

The helpdesk offers unlimited tickets, an end-user portal, reporting and integrations with Teams, Zendesk and ServiceNow.Read 15 Oct 2026 · logmein.com

Hosting model

Resolve is delivered as a SaaS cloud service; no self-hosted deployment is documented.Read 15 Oct 2026 · trustradius.com

Licence

Resolve is proprietary commercial software; the legal page only discloses third-party open-source components used within GoTo services.Read 15 Oct 2026 · goto.com

License controls

The software asset tools track license agreements, billing cycles, renewals and over-utilization notifications.Read 15 Oct 2026 · logmein.com

Limit: end-user onboarding

Gartner reviewers say nontechnical users may struggle to download, find and open the support application before a session.Read 15 Oct 2026 · gartner.com

Limit: mobile and Mac

Reviews cite weaker Mac support, limited mobile capability and requests for more reporting and analytics.Read 15 Oct 2026 · getapp.com

Limit: performance

Independent reviews mention latency, pixelation, slow sessions and high bandwidth use on slower connections.Read 15 Oct 2026 · gartner.com

Limit: pricing

Reviewers report rising costs as licenses increase, subscription frustration and higher prices than alternatives.Read 15 Oct 2026 · getapp.com

Limit: support

Some G2 reviewers report support responses taking days or weeks and insufficient updates during technical issues.Read 15 Oct 2026 · g2.com

News: rebrand

On January 28, 2025, GoTo announced that GoTo Resolve was being renamed LogMeIn Resolve as the IT portfolio returned to the LogMeIn brand.Read 15 Oct 2026 · logmein.com

Other integrations

The integrations catalog lists Acronis, HaloPSA, ConnectWise, Freshservice, Jira Service Management, Intune and SentinelOne connections.Read 15 Oct 2026 · logmein.com

Ownership

LogMeIn was acquired in a 2019 transaction valued at approximately $4.3 billion led by Francisco Partners and Evergreen Coast Capital.Read 15 Oct 2026 · sec.gov

Praise: consolidation

TrustRadius reviewers value combining remote support, monitoring, patching and antivirus management in one console.Read 15 Oct 2026 · trustradius.com

Praise: usability

Reviewers repeatedly praise the intuitive interface, easy administration, reliable remote access and time saved troubleshooting users remotely.Read 15 Oct 2026 · getapp.com

Public API

Resolve exposes OAuth-authenticated APIs, including GraphQL reporting and knowledge-base document endpoints, with cURL, Postman and Python examples.Read 15 Oct 2026 · developer.goto.com

Rating on Apple App Store

4.8 out of 5 from 159 ratingsRead 15 Oct 2026 · apps.apple.com

Rating on Apple Resolve Agent

2.3 out of 5 from 18 ratingsRead 15 Oct 2026 · apps.apple.com

Rating on G2

4.3 out of 5 from 472 reviewsRead 15 Oct 2026 · g2.com

Rating on Gartner Peer Insights

4.5 out of 5 from 169 ratingsRead 15 Oct 2026 · gartner.com

Rating on GetApp

4.4 out of 5 from 216 reviewsRead 15 Oct 2026 · getapp.com

Rating on Google Play

3.1 out of 5 from 306 reviewsRead 15 Oct 2026 · play.google.com

Rating on Trustpilot

2.0 out of 5 from 249 reviewsRead 15 Oct 2026 · trustpilot.com

Rating on TrustRadius

9.1 out of 10 from 267 reviewsRead 15 Oct 2026 · trustradius.com

Remote access

Resolve provides unattended remote access for Windows, Mac and Android devices, plus file exchange and host diagnostics.Read 15 Oct 2026 · logmein.com

Reporting

Hardware data can be exported for reporting and compliance, with end-of-life visibility and replacement-cost estimates.Read 30 Sep 2026 · logmein.com

RMM

Paid tiers add monitoring, alerts, Windows and application patching, remote execution and self-healing policies.Read 15 Oct 2026 · logmein.com

Software inventory

Software discovery records installed applications, versions and usage so teams can manage licenses and compliance.Read 15 Oct 2026 · logmein.com

Software management

Software asset management covers compliance notifications, purchases, license agreements, contracts, billing cycles, and onboarding or offboarding assignments.Read 30 Sep 2026 · logmein.com

Supported apps

The download center lists Resolve desktop apps for Mac and Windows and mobile apps for iOS and Android.Read 30 Sep 2026 · logmein.com

System requirements

Resolve desktop endpoints require at least a 1.33 GHz dual-core CPU, 4 GB RAM and 260 MB free space; Linux remote control is unavailable.Read 15 Oct 2026 · faq.scomis.org

Target customers

Resolve is positioned for managed service providers and IT teams managing customer devices and endpoints.Read 30 Sep 2026 · logmein.com

Teams integration

The Microsoft Teams app lets employees submit and follow tickets while agents manage queues and start remote sessions.Read 15 Oct 2026 · logmein.com

Unified platform

Hardware and software asset management integrates with conversational ticketing and secure remote access at no extra cost.Read 30 Sep 2026 · logmein.com

Plans and prices

Every LogMeIn Resolve IT Asset Management plan and price →

Where Specifiction places it

• Remote Monitoring and Management Software#2 of 399.2
• Mac Management Software#3 of 249.0